Tommy Shulls Wrecker & Repair

My wife had in-patient surgery at [redacted] and the steering broke on my car the day she was getting discharged from the surgical unit Shulls towed and repaired my car incredibly quickly (hours from tow to "go") We were in a very difficult situation and they treated me like family I recommend them highly!

*** *** was very helpful in both towing my broken-down vehicle and laying out my options for meThey maintained a very impressive degree of professionalism throughout my experience and I would quickly recommend their service to anyone who asked

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I received a letter from Shulls wrecker servicestating they would pay $888.45.but they wanted me to put my signature on hold harmless indemnity agreement.I told them I was not going to signthat because it was not the full amount.also they cannot show me that the record driver was certified through DC JS.seems like the letter that you received back from Shulls wrecker had a lot of lies about it.seems like my complaint was documented with all the dates and times.The company is very rude and they will make up any kind lies.I filed a complaint with my *** roadside assistant.They contacted Shulls wrecker company twice and they hung up on them twice on the phone .They told me they were going to remove the shulls towing company from their towing list.Also I file a claim with my insurance ***.They have already sent me a check for the towing damages.They were going to make arrangements against the towing company to get their money back
*** *** ** ***

Revdex.com spoke with the businessThe agreement to be signed was just for the customer and the business agree on the amount of the settlement amount and did receive the agreed amount of moneyThe business would just like to know when the customer is coming to pick up the check so they can make sure it is ready for him at that time

This is the worst place I have every got my car serviced fromI was in from out of townIf the choice was to push my car off a cliff or take it to Tommy Shull's, I would push it off the cliffI was soaking in the beautiful surroundings of Charlottesville, VA when my car pootered outMy engine was blownIn desperation, I had them pick up my car and repair itI was limited with options with a holiday weekend and they got my business by saying it would only take a day to get the engine from Richmond and a day to put it inI usually research things but I through caution to the wind and didn't have many choicesThe cost was over $4KEvery step of the way, I had to call to see the status of my carApparently Shull's has other family members in the area doing related car businessesI accidentally got the wrong number once and asked for the Avon Street locationI don't know if the guy on the phone was mental, drunk, or on drugs, but he snapped at me and said he wasn't a phonebook and wouldn't give me the number to the Avon locationHe said I was being rude and hung up on meThe strange part was I never raised my voice or anythingI just asked for their phone numberIt was the strangest thingWhen I got the receptionist, she said it would take another day (every day I called I wasn't given a proper estimate, she would simply say one more day)Well a week later and no engineIt turns out it was coming from Texas (what happened to coming from Richmond -- this place is full of lies -- did they find a cheaper one in Texas to make extra money?) Now that this place has my car, and half of my money, it's like having a gun to my headI had to complete the transactionShe said, once they get the engine, it will only take a day to put it in (really?)Well next week, once again, no callsI had to call everydayWell another week goes by.....then the beginning of the next week I pick the car upI am boiling and nervousI already have a bad taste in my mouth about this placeI walk into the shop and I feel like I have walked into DeliveranceI am an open minded individual and like people from all walks of life but this was a real tripMy itemized receipt just had "engine" and I had to ask for warranty informationApparently I paid a little extra for some warranty on the engine from their supplier (probably some other scam)Hanging in their office is some quip about how some customers make them happy, and other customers make them happy when they leaveMaybe this was suppose to be cutesy but I was thinking, "really?"I was pissed but hoping all of this was behind meWell I take off from their lot and it is instantly making noises like something is loose under the hoodI don't know how they would have test drove it and not heard itI am boiling at this point and turn around and take it backThey test drive it and it immediately makes the soundI go in the office as they "work on it"I literally hear banging with what sounds like a hammerI ask to speak to the managerEveryone claims to be the manager then passes it off to someone elseI finally speak to one guyI can't remember who it wasHe basically passed the blame onto his supplier and said Texas was delayed because of the flooding (wasn't it coming from Richmond?)When I ask him about it coming from Richmond, he changes his tune and said it's coming through Richmond from TexasWhat?
So I leave their shop and drive directly to a *** master mechanic in NoVABy the way, as a layman, when I opened the hood, I can tell they were rough with my carI saw areas that were bent that weren't bent beforeWhen the master mechanic looked at my car, it had over $of work on itIt wasn't "nice to have" work but, your car is going to give out if you don't do this stuffAt least $300-$was directly related to the engine that shouldn't have been an issue after the engine repairHad Tommy's Shulls said that I had additional problems with the car totally over $I would have just pronounced my car deadLike I said, it was problems that were not "nice to haves" but my car would stop goingI sent a letter to Shulls for partial reimbursement for their shoddy work (I had them sign for the letter)They ignored the letter and didn't send anythingThis repair shop is the most rude and unprofessional place I have ever went toI caught them in several liesI don't know if they have any *** certifications or are they backyard mechanics peddling as professionals Either way, stay far far awayThis shop cost me a lot of money$7K later and I guess I am going to have to keep the same car I had since high school:(

On 8/8/Tommy Shulls Wrecker and Repair, Increceived a
fax request from *** *** *** for this customer stating the equipment type
was flatbedWe proceeded to the destination with a flatbed/rollback, customer’s
husband *** *** was presentCustomer viewed the
hook up process and never
mentioned any problemDriver towed vehicle to *** *** without incident
A few days later *** *** contacted me, *** ***, *** of
Tommy Shull’s Wreckers and Repair, INCand spoke brieflyHe stated that he
thought the driver has damaged his vehicleI told him I was very concerned and
always stand behind our work** *** informed me that the damages would be
$I apologized for any inconvenience that many have been caused and
stated I would reimburse him for the $as soon as I talked to the
mechanic and received an invoice** *** did not come to our facility to
obtain the reimbursement
Frequently due to the type of business ** *** is in he is
not available as he is out in the field workingWhen ** *** called he was
spoken to in a polite manner and informed ** *** was not here but that he had
asked his *** *** *** to speak with him hoping to resolve this matter as quickly
and efficiently as possiblePrior to this ** and *** *** had called
threatened employees and at this time the *** *** ***, informed ** ***
that ** *** had apologized but after contacting *** *** at *** on
numerous occasions he would not return his call*** *** was very rude, load
and told her he had spoke with her the day before and when she told him no sir
this is the first time I am speaking with you- he called her a liarHe tried
to intimidate her, threatening that he was a *** ** *** *** *** as
he had done the same the day before when talking to other employeesShe then
informed him against this is the first I have spoken to you and we want to
resolve this issue as we do not want you the customer unhappyIt is our wish
to resolve this as soon as possible and we cannot get anything written from
*** ** to know the amount to settle for She then requested that he have *** ***
call ** ***Three days later no phone callShe then called ** *** and
informed him of this and ** *** called *** and had him send us the total due
At that time we received nothing but an email, no written estimate on
letterhead for the charges to repair ** *** vehicleThe email stated mp total
on it just random figuresWe totaled the figures ourselves which came to
$2,232.00, way above the agreed $Also had this vehicle been repaired
here it would have come to a total of approximately $I then called **
*** again and told him we had nothing with *** *** letterhead- I told him numerous
times we had tried to contact *** with no responseFinally *** did call
and said the first they worked on the car let them pick it up and they then had
brought it back to work on it againI said well we are in the repair business
as well and when we repair a vehicle we always test drive itI asked if the
vehicle was test drivenHe hesitated and did not answerFinally he said yes
right around here we didn’t get it up fast enough to see what was wrongI told
him when our customer bring the vehicle back to us and it is not repaired right
the first time- we repair it at no charge the second timeHe said the first
bill was $Then he said he has taken the vehicle on a long mile test
driveSo first it was a short test drive next it was a long one, yet not long
enough to know what was wrong** *** stated as soon as his wife picked the
vehicle up she knew the vehicle was not rightI stated I would pay for the
damages in the original agreed upon amount and ** *** may come pick up the
check for that amount** ***said he cannot pick the check up right now
because he is working overtimeThis transaction was settled as far as we knew
with our last conversation with ** ***
** *** is not interested in obtaining payment for damages as
we have offeredHe is on a vendetta, constantly threatening my employees for
money when he had not even sent the first invoice or total to us as to the
amount ownedWe did contact ** *** stating that we do not appreciate his
threatening our *** *** and employees with him being a *** *** ***
trying to intimidate each of us over and over again when all we were doing was
trying to expedite resolvement of this matterNow ever after he says he is
going to come by and pick up a check that more than covers the repairs we could
have done in our shop for $he insisted on notifying ***, the RevDex.com and the Attorney General’s officeHe also spoke with my *** *** *** and said he had obtained a
warranty against our company, then later called her back and said he lied and
did not do thisNow we have too many invoices with discrepancies involving
numbers and totals
In all honesty we do not feel this customers vehicle was
damaged at all by our driversWe have looked at pictures and the parts and the
driver could not have hooked to all those parts and damaged them- it is not
feasibly possibleAlso in the very beginning we were called to tow this
vehicle- it was inoperableAt this time we feel because this customer is more adamant
about harassing us rather than receiving a good faith payment from our company-
we have done all completely possible to satisfy him and it has not done one
Therefore I reluctantly believe this matter should be resolved in a court of
lawI have told him to come pick up the check for the amount he agreed to yet,
he will not do so. I do not feel we
should be held accountable for any repairs that *** had to do when their car
came back tot hem for not repairing it right the first timeI respectively
feel I have done everything in my power to resolve this issue with ** *** ***
***
Respectfully,
*** * ***

My wife had in-patient surgery at [redacted] and the steering broke on my car the day she was getting discharged from the surgical unit. Shulls towed and repaired my car incredibly quickly (2 hours from tow to "go"). We were in a very difficult situation and they treated me like family. I recommend them highly!

My wife had in-patient surgery at [redacted] and the steering broke on my car the day she was getting discharged from the surgical unit. Shulls towed and repaired my car incredibly quickly (2 hours from tow to "go"). We were in a very difficult situation and they treated me like family. I recommend them highly!

This is the worst place I have every got my car serviced from. I was in from out of town. If the choice was to push my car off a cliff or take it to Tommy Shull's, I would push it off the cliff.
I was soaking in the beautiful surroundings of Charlottesville, VA when my car pootered out. My engine was blown. In desperation, I had them pick up my car and repair it. I was limited with options with a holiday weekend and they got my business by saying it would only take a day to get the engine from Richmond and a day to put it in. I usually research things but I through caution to the wind and didn't have many choices. The cost was over $4K.
Every step of the way, I had to call to see the status of my car. Apparently Shull's has other family members in the area doing related car businesses. I accidentally got the wrong number once and asked for the Avon Street location. I don't know if the guy on the phone was mental, drunk, or on drugs, but he snapped at me and said he wasn't a phonebook and wouldn't give me the number to the Avon location. He said I was being rude and hung up on me. The strange part was I never raised my voice or anything. I just asked for their phone number. It was the strangest thing.
When I got the receptionist, she said it would take another day (every day I called I wasn't given a proper estimate, she would simply say one more day). Well a week later and no engine. It turns out it was coming from Texas (what happened to coming from Richmond -- this place is full of lies -- did they find a cheaper one in Texas to make extra money?). Now that this place has my car, and half of my money, it's like having a gun to my head. I had to complete the transaction. She said, once they get the engine, it will only take a day to put it in (really?). Well next week, once again, no calls. I had to call everyday. Well another week goes by.....then the beginning of the next week I pick the car up.
I am boiling and nervous. I already have a bad taste in my mouth about this place. I walk into the shop and I feel like I have walked into Deliverance. I am an open minded individual and like people from all walks of life but this was a real trip.
My itemized receipt just had "engine" and I had to ask for warranty information. Apparently I paid a little extra for some warranty on the engine from their supplier (probably some other scam). Hanging in their office is some quip about how some customers make them happy, and other customers make them happy when they leave. Maybe this was suppose to be cutesy but I was thinking, "really?".
I was pissed but hoping all of this was behind me. Well I take off from their lot and it is instantly making noises like something is loose under the hood. I don't know how they would have test drove it and not heard it. I am boiling at this point and turn around and take it back. They test drive it and it immediately makes the sound. I go in the office as they "work on it". I literally hear banging with what sounds like a hammer. I ask to speak to the manager. Everyone claims to be the manager then passes it off to someone else. I finally speak to one guy. I can't remember who it was. He basically passed the blame onto his supplier and said Texas was delayed because of the flooding (wasn't it coming from Richmond?). When I ask him about it coming from Richmond, he changes his tune and said it's coming through Richmond from Texas. What?
So I leave their shop and drive directly to a [redacted] master mechanic in NoVA. By the way, as a layman, when I opened the hood, I can tell they were rough with my car. I saw areas that were bent that weren't bent before. When the master mechanic looked at my car, it had over $2500 of work on it. It wasn't "nice to have" work but, your car is going to give out if you don't do this stuff. At least $300-$500 was directly related to the engine that shouldn't have been an issue after the engine repair. Had Tommy's Shulls said that I had additional problems with the car totally over $2000 I would have just pronounced my car dead. Like I said, it was problems that were not "nice to haves" but my car would stop going. I sent a letter to Shulls for partial reimbursement for their shoddy work (I had them sign for the letter). They ignored the letter and didn't send anything.
This repair shop is the most rude and unprofessional place I have ever went to. I caught them in several lies. I don't know if they have any [redacted] certifications or are they backyard mechanics peddling as professionals. Either way, stay far far away. This shop cost me a lot of money. $7K later and I guess I am going to have to keep the same car I had since high school. :(

Review: my car was towed to [redacted] of charlottesville to replace water pump.I watch the wrecker driver hook a chain to front and both rear independent suspension and pull my car onto the flat bed wrecker.then I heard crunching noise.you are not suppose to hook any thing to the suspension.Desired Settlement: towing damage reimbursement

Business

Response:

On 8/8/2014 Tommy Shulls Wrecker and Repair, Inc. received a

fax request from [redacted] for this customer stating the equipment type

was flatbed. We proceeded to the destination with a flatbed/rollback, customer’s

husband [redacted] was present. Customer viewed the hook up process and never

mentioned any problem. Driver towed vehicle to [redacted] without incident.

A few days later [redacted] contacted me, [redacted] of

Tommy Shull’s Wreckers and Repair, INC. and spoke briefly. He stated that he

thought the driver has damaged his vehicle. I told him I was very concerned and

always stand behind our work. [redacted] informed me that the damages would be

$800.00. I apologized for any inconvenience that many have been caused and

stated I would reimburse him for the $800.00 as soon as I talked to the

mechanic and received an invoice. [redacted] did not come to our facility to

obtain the reimbursement.

Frequently due to the type of business [redacted] is in he is

not available as he is out in the field working. When [redacted] called he was

spoken to in a polite manner and informed [redacted] was not here but that he had

asked his [redacted] to speak with him hoping to resolve this matter as quickly

and efficiently as possible. Prior to this ** and [redacted] had called

threatened employees and at this time the [redacted], informed [redacted]

that [redacted] had apologized but after contacting [redacted] at [redacted] on

numerous occasions he would not return his call. [redacted] was very rude, load

and told her he had spoke with her the day before and when she told him no sir

this is the first time I am speaking with you- he called her a liar. He tried

to intimidate her, threatening that he was a [redacted] as

he had done the same the day before when talking to other employees. She then

informed him against this is the first I have spoken to you and we want to

resolve this issue as we do not want you the customer unhappy. It is our wish

to resolve this as soon as possible and we cannot get anything written from

[redacted] to know the amount to settle for. She then requested that he have [redacted]

call [redacted]. Three days later no phone call. She then called [redacted] and

informed him of this and [redacted] called [redacted] and had him send us the total due.

At that time we received nothing but an email, no written estimate on

letterhead for the charges to repair [redacted] vehicle. The email stated mp total

on it just random figures. We totaled the figures ourselves which came to

$2,232.00, way above the agreed $800.00. Also had this vehicle been repaired

here it would have come to a total of approximately $300.00. I then called **

[redacted] again and told him we had nothing with [redacted] letterhead- I told him numerous

times we had tried to contact [redacted] with no response. Finally [redacted] did call

and said the first they worked on the car let them pick it up and they then had

brought it back to work on it again. I said well we are in the repair business

as well and when we repair a vehicle we always test drive it. I asked if the

vehicle was test driven. He hesitated and did not answer. Finally he said yes

right around here we didn’t get it up fast enough to see what was wrong. I told

him when our customer bring the vehicle back to us and it is not repaired right

the first time- we repair it at no charge the second time. He said the first

bill was $800.00. Then he said he has taken the vehicle on a long 12 mile test

drive. So first it was a short test drive next it was a long one, yet not long

enough to know what was wrong. [redacted] stated as soon as his wife picked the

vehicle up she knew the vehicle was not right. I stated I would pay for the

damages in the original agreed upon amount and [redacted] may come pick up the

check for that amount. [redacted]said he cannot pick the check up right now

because he is working overtime. This transaction was settled as far as we knew

with our last conversation with [redacted].

[redacted] is not interested in obtaining payment for damages as

we have offered. He is on a vendetta, constantly threatening my employees for

money when he had not even sent the first invoice or total to us as to the

amount owned. We did contact [redacted] stating that we do not appreciate his

threatening our [redacted] and employees with him being a [redacted]

trying to intimidate each of us over and over again when all we were doing was

trying to expedite resolvement of this matter. Now ever after he says he is

going to come by and pick up a check that more than covers the repairs we could

have done in our shop for $300.00 he insisted on notifying [redacted], the RevDex.com and the Attorney General’s office. He also spoke with my [redacted] and said he had obtained a

warranty against our company, then later called her back and said he lied and

did not do this. Now we have too many invoices with discrepancies involving

numbers and totals.

In all honesty we do not feel this customers vehicle was

damaged at all by our drivers. We have looked at pictures and the parts and the

driver could not have hooked to all those parts and damaged them- it is not

feasibly possible. Also in the very beginning we were called to tow this

vehicle- it was inoperable. At this time we feel because this customer is more adamant

about harassing us rather than receiving a good faith payment from our company-

we have done all completely possible to satisfy him and it has not done one.

Therefore I reluctantly believe this matter should be resolved in a court of

law. I have told him to come pick up the check for the amount he agreed to yet,

he will not do so. I do not feel we

should be held accountable for any repairs that [redacted] had to do when their car

came back tot hem for not repairing it right the first time. I respectively

feel I have done everything in my power to resolve this issue with [redacted].

Respectfully,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I received a letter from Shulls wrecker servicestating they would pay $888.45.but they wanted me to put my signature on hold harmless indemnity agreement.I told them I was not going to signthat because it was not the full amount.also they cannot show me that the record driver was certified through DC JS.seems like the letter that you received back from Shulls wrecker had a lot of lies about it.seems like my complaint was documented with all the dates and times.The company is very rude and they will make up any kind lies.I filed a complaint with my [redacted] roadside assistant.They contacted Shulls wrecker company twice and they hung up on them twice on the phone .They told me they were going to remove the shulls towing company from their towing list.Also I file a claim with my insurance [redacted].They have already sent me a check for the towing damages.They were going to make arrangements against the towing company to get their money back.

Business

Response:

Revdex.com spoke with the business. The agreement to be signed was just for the customer and the business agree on the amount of the settlement amount and did receive the agreed amount of money. The business would just like to know when the customer is coming to pick up the check so they can make sure it is ready for him at that time.

[redacted] was very helpful in both towing my broken-down vehicle and laying out my options for me. They maintained a very impressive degree of professionalism throughout my experience and I would quickly recommend their service to anyone who asked.