Tommy's Car Wash

I've spoken to his customer, we had a great talkWe still have his refund waiting and ready for him at the businessIt's been here for weeksI'm not sure who the employee is that he spoke to, we do have some new staff and it's possible he spoke to one of them and they may not have been aware and it's been ready since the day after I was contacted by the Revdex.com

Tommy’s Express Joplin
Rangeline Road
Dear Revdex.com:
In response to the customer inquiry dated 10/2/regarding *** *** requesting a refund and
not having the quality wash he was expecting at our car wash, we have contacted this customer by
phone and feel certain we have made this
situation right for both parties
We have his refund ready as soon as he comes back to the washWe have also made sure that no
customer should leave our wash unhappy and that anytime he doesn’t feel he got the best wash any
customer can come back through and rewash until they are satisfied
We hope this satisfies your request and we are always striving to make any customer opportunity
betterPlease let me know if we can be of any more assistance
Sincerely,
*** ***
GM Tommy’s Express

Complaint: ***
I am rejecting this response because:
While I was contacted by *** to refund my money, but apparently because I wasn't available to go on the day (Monday) he set up, my refund disappearedI was informed by *** that my refund would be paid out in cash (in an envelope with my name on it) and that I had the option to file a report for the damage to my vehicleI contacted the office and informed I would be coming by Wednesday, I even left a voicemail for *** on his cell to let me know when would be a good time (after I confirmed that he was in the office by an employee)The employee I spoke with on the phone said there was no envelope and would have to have ***'s approval before she could file a report, so I was to wait for a call back from *** before I could go; that call never cameI would like my refund still, and I would like to file the report for the damages done to the roof.
Sincerely,
*** ***

Revdex.com:
In reference to complaint ID ***, I was able to get a hold of an employee at Tommy's and received my refundI find that this resolution is satisfactory to me
Sincerely,
*** ***