I went on the service calland found that the homeowner turned the gas supply off, I had to restart the ignintion. I told the homeowner not to touch the gas supply. Not a warranty issue. The first call, I didn’t respond. On the second call I did. On the date I wanted to go to the homeowners, I was unable the homeowner was having a family event. Not a warranty related call, it’s a service call. Nothing wrong with unit. Thank you.
TO Whom It May Concern the water heater was installed on august 25th 2014,on an emergency.inspected by the town plumbing inspector and was in perfect working condition upon completion of the job.the customer called me and said they had no hot water,I responded within 1 hour.upon arrival I noticed...
the position of the gas valve was turned in the off position.I know when we installed it it was in the on position and the water heater was wroking perfectly.I simply asked the customer who turned the knob to the off position,the mrs. isakovic said I dont know.so therefore I could not get an honest answer.I than proceeded to relight the pilot and found no issue.I clearly explained to the customer to please dont touch the water heater should you not have hot water again.customer agreed.another call was made to my office I called back and the client never confirmed my appointment as they said they had company coming to the house.so therfore I was unable to connect with the customer.if there is still no hot water and any issues I would be more than happy to address there [redacted] that water heater has a 1 year warranty parts and labor.should they hire another plumber all warranty shall not be honored.I look forward to resolving this matter.thank you [redacted]
I went on the service calland found that the homeowner turned the gas supply off, I had to restart the ignintion. I told the homeowner not to touch the gas supply. Not a warranty issue. The first call, I didn’t respond. On the second call I did. On the date I wanted to go to the homeowners, I was unable the homeowner was having a family event. Not a warranty related call, it’s a service call. Nothing wrong with unit. Thank you.
TO Whom It May Concern the water heater was installed on august 25th 2014,on an emergency.inspected by the town plumbing inspector and was in perfect working condition upon completion of the job.the customer called me and said they had no hot water,I responded within 1 hour.upon arrival I noticed...
the position of the gas valve was turned in the off position.I know when we installed it it was in the on position and the water heater was wroking perfectly.I simply asked the customer who turned the knob to the off position,the mrs. isakovic said I dont know.so therefore I could not get an honest answer.I than proceeded to relight the pilot and found no issue.I clearly explained to the customer to please dont touch the water heater should you not have hot water again.customer agreed.another call was made to my office I called back and the client never confirmed my appointment as they said they had company coming to the house.so therfore I was unable to connect with the customer.if there is still no hot water and any issues I would be more than happy to address there [redacted] that water heater has a 1 year warranty parts and labor.should they hire another plumber all warranty shall not be honored.I look forward to resolving this matter.thank you [redacted]