My apologies for the delay in submitting our response, we've had some difficultly logging in through the Revdex.com websiteYour associate provided us with your email address so that we could contact you directly to offer our response to the customer complaint of Ms [redacted] (Complaint ID# [redacted] )Although it is our belief that the disappointment and upset Ms [redacted] felt during her visit to The Manor Restaurant was not rooted in any intentional racial bias or unfair treatment, we do not wish for any of our customers to feel upset or leave having had a bad experienceTherefore, as a sign of our good will and intent to show that no illl will was intended, we had nonetheless refunded Ms [redacted] 's credit card for the full amount she paid for her dinner (and have left a message on her voicemail to let her know that we had done so)I also personally made several attempts to reach her directly by phone to address her concerns and extend our distress that she felt poorly treatedWe would still very much welcome speaking with Ms [redacted] and answer any questions she may have if she wishes to call usMy direct line is [redacted] While we are certain there were ways we could have made Ms [redacted] 's visit to our restaurant a more enjoyable experience, we feel quite terrible that she feels that she was intentionally mistreated due to the color of her skinWe are genuinely sorry that she feels that wayWe have spoken in-depth with each of our employees referenced in Ms [redacted] 's letterWhile they are also distressed as well at the thought that their actions were interpreted as bias, we have reviewed our strict policies of appropriate customer service with themWe do apologize that Ms [redacted] felt any less than welcome in our establishmentThat was certainly not our intentWe pride ourselves on our hospitality and service and have a long track record of welcoming all races and creeds to our establishmentOur clientele base of happy returning customers is a diverse mix of races--something of which we are proudIf there is anything else we could do to help alleviate Ms [redacted] 's concern, I welcome hearing about it or speaking with her directlyAgain, I offer our apologies to Ms [redacted] for falling short of making her experience at The Manor an enjoyable oneThank you for bringing this matter to our attention and for helping us to address the complaint
My apologies for the delay in submitting our response, we've had some difficultly logging in through the Revdex.com websiteYour associate provided us with your email address so that we could contact you directly to offer our response to the customer complaint of Ms [redacted] (Complaint ID# [redacted] )Although it is our belief that the disappointment and upset Ms [redacted] felt during her visit to The Manor Restaurant was not rooted in any intentional racial bias or unfair treatment, we do not wish for any of our customers to feel upset or leave having had a bad experienceTherefore, as a sign of our good will and intent to show that no illl will was intended, we had nonetheless refunded Ms [redacted] 's credit card for the full amount she paid for her dinner (and have left a message on her voicemail to let her know that we had done so)I also personally made several attempts to reach her directly by phone to address her concerns and extend our distress that she felt poorly treatedWe would still very much welcome speaking with Ms [redacted] and answer any questions she may have if she wishes to call usMy direct line is [redacted] While we are certain there were ways we could have made Ms [redacted] 's visit to our restaurant a more enjoyable experience, we feel quite terrible that she feels that she was intentionally mistreated due to the color of her skinWe are genuinely sorry that she feels that wayWe have spoken in-depth with each of our employees referenced in Ms [redacted] 's letterWhile they are also distressed as well at the thought that their actions were interpreted as bias, we have reviewed our strict policies of appropriate customer service with themWe do apologize that Ms [redacted] felt any less than welcome in our establishmentThat was certainly not our intentWe pride ourselves on our hospitality and service and have a long track record of welcoming all races and creeds to our establishmentOur clientele base of happy returning customers is a diverse mix of races--something of which we are proudIf there is anything else we could do to help alleviate Ms [redacted] 's concern, I welcome hearing about it or speaking with her directlyAgain, I offer our apologies to Ms [redacted] for falling short of making her experience at The Manor an enjoyable oneThank you for bringing this matter to our attention and for helping us to address the complaint