Tompkins Trust Company

Phone response - this consumers account is showing closed in our system, and the fees were reversed and is showing a zero balance

We
received your correspondence through the Revdex.comWe apologize
that you have had issues with our balance alert function through internet
bankingWe migrated to a new core operating system in May, and some customers
did not receive their balance alerts in random
instances. The issue was corrected and should be working
as intendedIf you are still not receiving the alerts, please let me know and
I will have our internet banking area research your account.The
balance alerts are just one way to monitor your account, along with internet
banking and a check register As a
courtesy, we are refunding the $in fees since June to account ending #***. You will see the credit posted on Wednesday,
October 11th.Thank
you for choosing Tompkins Trust Company.Sincerely,Helen ** ***
Senior
Vice PresidentManager
of Community Banking

Phone response - this consumers account is showing closed in our system, and the fees were reversed and is showing a zero balance.