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Tom's Auto Repair

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Tom's Auto Repair Reviews (3)

This customer [redacted] came to our sales lot and inquired about a 2005 [redacted] with 115K miles. He made it clear to us that he was interested in the vehicle. The vehicle was test driven by Mr [redacted], he mentioned that he would like to purchase the vehicle and then proceeded to issued us a...

payment for $9200-. The purchase took place on July 28, 2015. At this time this customer never made us aware of any drivability concerns. Customer was given a 90-Day warranty on drivetrain only. This was clearly noted on his bill of sale which he and I both have a copy of. Vehicle was registered, and completed / passed a Safety and Emissions Inspection. Shortly after, customer returned to us with a list of complaints provided by another repair facility in which he demanded be repaired. This customer complained of a bulb out on the shift indicator, a shake while driving, brakes that needed to be replaced on front and rear. When the vehicle was sold, we thoroughly went through this vehicle and none of these issues were present. When the customer test drove this vehicle, none of these issues were brought to our attention. So this customer takes this vehicle to another facility and comes back to us with an estimate with repairs that need to be performed to the brakes and axle shaft. While here, we replaced the rear brake pads to accommodate his concerns even though at this point the brakes were at 50% life. We also replaced a right front axle shaft that had been a concern to Mr [redacted]. Customer returned to us days later stating there is still an issue with his brakes and the vehicle wont stop. At this point, we took one of our [redacted] certified technicians, along with the customer and went for a test drive. After a 4 mile trip, there were no problems found and the customer could not verify a concern. Once again we have tried to accommodate Mr [redacted]. We have spent countless hours trying to diagnose a mysterious brake problem that he himself cannot duplicate with our [redacted] technicians. Im sure Mr [redacted] would like a brand new [redacted] for the cost of $9200- but we are not in the business of completely restoring every vehicle we take in. Once again, we are providing Mr [redacted] a 90-Day warranty on drivetrain which is stated on his Bill of Sale. We are not here to warranty interior bulbs, flat tires, or any other normal wear and tear item.-Management @ Tom's Auto Repair.

Tom from the business contacted Revdex.com regarding this case. The customer did bring his vehicle to their shop and once the work they were paid to do was done and the vehicle was picked up it did have an issue with the motor. This was not work done by the business or an area the business worked on. At...

this time the customer has been made aware of the problems with the vehicle, but the business is not able to refund for a problem that was not caused by the work.

For the first time in years, my 76 yr. old mother is able to hear the church service again and is now back in the conversation! Thank you Mr. [redacted] for your patience and sensitivity with my mom.

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Address: 20 Mingarry DR, Richmond, Georgia, United States, 31324

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