After reviewing our records it appears you do not have all of the information since we have not spoken with you directly. Your wife authorized the repairs that were made to her vehicle and we worked with her to complete the repairs that she authorized. We are sorry that her bank account was...
compromised and that her funds were not available when she wanted to pick up her vehicle. Our policy is that we don't allow vehicles to be picked up without payment in full. We told her while she was waiting to have the bank make her funds available, we would not charge her any storage fees. She was able to come in later in the week and pay her bill and pick up her vehicle. There were a couple of repairs that she authorized that we decided not to perform and we removed the cost of those from the bill. Your wife indicated she could not come up with as much money as she had initially thought so we told her that we would save the parts and have them available if she wanted to return in a few weeks or a month when she had the money and we could complete those repairs for her at that time. We actually came in below quote on her vehicles repairs and gave her a discount of $98.55 due to the length of time it took us to compete the repairs.
After reviewing our records it appears you do not have all of the information since we have not spoken with you directly. Your wife authorized the repairs that were made to her vehicle and we worked with her to complete the repairs that she authorized. We are sorry that her bank account was...
compromised and that her funds were not available when she wanted to pick up her vehicle. Our policy is that we don't allow vehicles to be picked up without payment in full. We told her while she was waiting to have the bank make her funds available, we would not charge her any storage fees. She was able to come in later in the week and pay her bill and pick up her vehicle. There were a couple of repairs that she authorized that we decided not to perform and we removed the cost of those from the bill. Your wife indicated she could not come up with as much money as she had initially thought so we told her that we would save the parts and have them available if she wanted to return in a few weeks or a month when she had the money and we could complete those repairs for her at that time. We actually came in below quote on her vehicles repairs and gave her a discount of $98.55 due to the length of time it took us to compete the repairs.