Toms Heating & Air Conditioning Reviews (2)
Toms Heating & Air Conditioning Rating
Address: 1303 Angus Hill Lane, Bedford, Virginia, United States, 24523
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www.tomsheating.org
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I did stop by his office on March 1st and MrToms said he would call me later in the week to tell me what his distributor said because he is blaming them for giving them the wrong units and he is supposedly going to make them pay for itI have not heard back from them since March 1stI hope they are not trying to let the statute of limitations run out which will this yearThat is a concern of mine as well
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We agree with Mr. [redacted] complaint. In a face to face meeting with Mr. [redacted] on March 1, 2018 we told him we would replace the air handler at our expense and he accepted and agreed to that proposal. We will do this in May, 2018. We have responded to Mr. [redacted] calls on numerous...
occasions. It is possible we misses a phone call or two. We explained to Mr. [redacted] that Mr. Toms has been hospitalized several times in the past year with life threatening medical emergencies and we were not available to respond. We will take of Mr. [redacted] and we told him that. He does not need to "take them to court to try to rectify the situation". Respectfully, Toms Heating and Air