Re: Complaint [redacted],We disagree with the customers review of events and regret they feel we have not performed the contracted scope of work. We did break a piece of glass, which turned out to be custom and took multiple weeks to procure from the proprietary manufacturer. Once the replacement glass was received we immediately scheduled the installation. The customer did not pay the amount in December as stated. A 50% deposit was received 01/08/16 and the balance wasreceived 05/19/16.Order of events:12/14/15 Proposal generated01/08/16 50% deposit received03/09/16 Work started03/10/16 Remaining work completed, except for glass that WGC broke ()5/19/16 Balance paid07/07/16 Custom replacement glass received07/11/16 Custom glass installedPer the correspondence the customer has the following issues:1) Possible missed section of re-sealed area. See below. 2) 1 piece of glass broken by WGC. Replaced on 07/11/16. 3) Sweat/smear marks. See below.We offer to:1) Inspect the area of work scope to determine if any of the resealing scope has not be performed.If determined that a section was missed, we will complete it, 2) While inspecting the area of work scope we will clean the sweat/Smear marks off the 4 pieces of glass inquestion.Please advise if we are to proceed with scheduling an inspection.Sincerely, Woodbridge Glass Company, Inc.
Re: Complaint [redacted],We disagree with the customers review of events and regret they feel we have not performed the contracted scope of work. We did break a piece of glass, which turned out to be custom and took multiple weeks to procure from the proprietary manufacturer. Once the replacement glass was received we immediately scheduled the installation. The customer did not pay the amount in December as stated. A 50% deposit was received 01/08/16 and the balance wasreceived 05/19/16.Order of events:12/14/15 Proposal generated01/08/16 50% deposit received03/09/16 Work started03/10/16 Remaining work completed, except for glass that WGC broke ()5/19/16 Balance paid07/07/16 Custom replacement glass received07/11/16 Custom glass installedPer the correspondence the customer has the following issues:1) Possible missed section of re-sealed area. See below. 2) 1 piece of glass broken by WGC. Replaced on 07/11/16. 3) Sweat/smear marks. See below.We offer to:1) Inspect the area of work scope to determine if any of the resealing scope has not be performed.If determined that a section was missed, we will complete it, 2) While inspecting the area of work scope we will clean the sweat/Smear marks off the 4 pieces of glass inquestion.Please advise if we are to proceed with scheduling an inspection.Sincerely, Woodbridge Glass Company, Inc.