Mr. [redacted] did in fact come in to our office on January 18, 2014 to pick up and pay for his vehicles engine and transmission, but the customer did not take the vehicle that day. The reason he did not take the vehicle was because we noticed the axel seals were leaking, this did take two...
weeks because the seals kept leaking we thought we had a set of seals that stopped the leak, there was no leaking and the customer picked up the car on January 28, 2014 and we even restarted the warranty for him starting on the 28th of January. The oil leak did keep reoccurring and each time the car would leak we would change the seals, we even replaced them with seals from the dealer and it would stop the leak and then a few days later it would leak again. The customer then told us that he was having this issue before and he had changed the axels and seals himself before he brought us the car to our shop to replace the engine and transmission. We told the customer to buy new axels thinking that was the problem. The customer struggled as well in getting the right axels most of the time that we took was waiting on the customer to get the right axels. We can only do so much when the customer is bringing us parts. The customer even went to the dealership to make sure that the axels were correct and even then it would leak. We then changed the transmission twice thinking that was the problem and that leak continued. On the last time that the car was in our possession we test drove and it over heated, we found that there was a ripped hose and leaked water this damaged the head gaskets. We fixed the problem and replaced the hose at no charge to the customer. Since he took the car on July 3, 2014 he has not called notified us of any issues with the car. Mr. [redacted] is more than welcome to come bring the car if there are any issues with the engine or transmission all he needs to do is call us or just come into our office we will be more than welcome to check the car.
Thank you,
[redacted],
A.M.C. Japanese Engines & Transmissions.
Mr. [redacted] did in fact come in to our office on January 18, 2014 to pick up and pay for his vehicles engine and transmission, but the customer did not take the vehicle that day. The reason he did not take the vehicle was because we noticed the axel seals were leaking, this did take two...
weeks because the seals kept leaking we thought we had a set of seals that stopped the leak, there was no leaking and the customer picked up the car on January 28, 2014 and we even restarted the warranty for him starting on the 28th of January. The oil leak did keep reoccurring and each time the car would leak we would change the seals, we even replaced them with seals from the dealer and it would stop the leak and then a few days later it would leak again. The customer then told us that he was having this issue before and he had changed the axels and seals himself before he brought us the car to our shop to replace the engine and transmission. We told the customer to buy new axels thinking that was the problem. The customer struggled as well in getting the right axels most of the time that we took was waiting on the customer to get the right axels. We can only do so much when the customer is bringing us parts. The customer even went to the dealership to make sure that the axels were correct and even then it would leak. We then changed the transmission twice thinking that was the problem and that leak continued. On the last time that the car was in our possession we test drove and it over heated, we found that there was a ripped hose and leaked water this damaged the head gaskets. We fixed the problem and replaced the hose at no charge to the customer. Since he took the car on July 3, 2014 he has not called notified us of any issues with the car. Mr. [redacted] is more than welcome to come bring the car if there are any issues with the engine or transmission all he needs to do is call us or just come into our office we will be more than welcome to check the car.
Thank you,
[redacted],
A.M.C. Japanese Engines & Transmissions.