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Tom's Service and Repair

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Review: Heres the latest gouge (June 2013) on Tom's Service & Repair, 1111 6th Ave N, Billings, MT: If you need your small engine device soon, don't waste your time here; it took him more than 15 days (even with my repeated calls and visits) to simply sharpen a mower blade and tune a trimmer. When I was finally able to get them, the mower blade had burrs on one side and, more critically, he wouldn't provide an itemized list of the service/repairs he performed on the trimmer. From my inspection, he only refilled the trimmer line and installed a new spark plug. To add insult to injury, he charged me 100 bucks for the above service. Although I paid him under protest, I now have a clearer understanding of his operation. He's got a sidewalk full of mowers, blowers, and trimmers for sale that he claims people "donated" to him (he wouldn't even look at my perfectly-operating old mower, let alone make an offer for it). With that in mind, here's how I think his scam works: He refuses to give an initial repair estimate. Then, he charges a non-itemized service/repair fee that he guesses will easily exceed the value of the device. Surprise, surprise, some of his customers will say its not worth the repair cost and tell him to keep it. Either choice you make, he wins, you lose. Not too difficult to understand, is it? I'd like to support the little guy but not if it includes being ripped off. I'm going to ACE Hardware next time.Desired Settlement: In the interest of protecting future customers looking for small engine repair in the Billings, MT area, I'd like Tom's Service and Repair exposed as the deceitful business that it appears to be.

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Description: Machine Tools - Repair & Rebuild

Address: 1111 6th Ave N, Billings, Montana, United States, 59101

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