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April 27, 2016 To: Revdex.com of MN/ND, Attn: Mr. [redacted]Re: Customer Complaint ID # [redacted], from Mr. [redacted] We have received the complaint referenced above from the Revdex.com regarding our customer Mr. [redacted], and want to address his concerns. Mr. [redacted] is...

requesting a full refund of his purchase price on his 2015 Chevrolet Malibu due to ‘vehicle safety and performance’ issues. We have found no such issues. The vehicle was purchased as a used car from our dealership on January 1, 2016 with 23,873 miles on the odometer. On January 12th, 2016 (at 24,435 miles) the vehicle was brought to our service department by Mr. [redacted] with three concerns, and we have noted what we found with each item in blue:Customer stated that the vehicle would not start the day after purchase, but it did start when he tried again later. Finding: vehicle started normally when technician checked it. He tightened all battery cables and connections. Stated that the no start condition could have been due to a frosted starter motor, but all was working properly at that time.Customer stated he was getting poor mileage and there was a ’shudder or hesitation’ at 40-45 mph. Finding: Often times fuel mileage is something that is perceived to be different than the EPA estimates due to incorrect calculation, not re-setting the fuel economy monitor or using the highway estimate to gauge city driving mileage. Our technician took the vehicle out on the road at different speeds and achieved the following results – at 45 mph the car’s fuel monitor indicated 32 mpg, at 55 mph it stated 38 mpg, and at 70 mph it stated 32 mpg. Over 25 miles total, this trip returned an average of 28.1 mpg. We then took a 2nd trip, traveling 17 miles at speeds between 30-55 mph and the vehicle achieved 32.1 miles per gallon. We then took a 3rd trip the next day with the vehicle while driving at speeds between 30 – 55 mph. A total of 17 miles were driven and the Malibu returned 30.5 mpg. The temperature was 2 degrees Fahrenheit on the 12th and 17 degrees on the 13th. Cooler winter weather -combined with oxygenated fuel used at that time of year - will typically return a lower mpg rating as compared to warmer temperatures. According to the EPA information on this vehicle, it is rated at 25 mpg in city driving and 36 mpg for highway driving. On this same report, owners submit their actual fuel mileage, and this is reported at 23.5 mpg. In view of what gas mileage figures Mr. [redacted]’s vehicle returned when tested, it is achieving 28 – 38 mpg. These numbers are in line (or better) than what is reported on the federal government’s EPA report.We also hooked up our diagnostic computer to the vehicle to check for any indication of improper engine performance – there were no trouble codes, indicating the engine is running to proper specifications. We also checked for any ‘shudder’ or improper shifting issue, and found none. Often with the new multi-speed transmissions, a driver will notice more shift points than their previous vehicle as there are more gearshifts involved on acceleration (or deceleration). See the link below for the EPA fuel mileage on this vehicle.https://www.fueleconomy.gov/feg/PowerSearch.do?action=noform&path=1&... stated the vehicle would drift to the left. Finding: Our technician confirmed a slight pull and then performed a 4-wheel alignment. He then test-drove the vehicle and found no further drifting issue. Our Sales Consultant Howie [redacted] has been in touch with Mr. [redacted] regarding a possible trade-out due to the fact that for some reason he is not happy with the vehicle. We have never said that the vehicle can be returned for a refund, but we are happy to trade him into a different vehicle if Mr. [redacted] is interested. It is important to note however, that this would be at ‘trade-in’ value on the Malibu, and not the original price that was paid. We found no reason why Mr. [redacted] claims the vehicle to be ‘unsafe’ (a term used in his complaint to the Revdex.com, not on the 1-12-2016 repair order).In summary, we have addressed each concern that Mr. [redacted] raised on his visit to our service department on January 12th, 2016. The vehicle has not been back to us since that visit. The vehicle is under a full bumper-to-bumper General Motors warranty up to 36,000 miles, so if there are any further issues, any GM dealership across the country (including us) can repair any type of mechanical failure.  Sincerely, [redacted], PresidentEric [redacted], Service ManagerDave [redacted], Used Car ManagerHowie [redacted], Sales ConsultantWhitaker Buick GMCForest Lake, MN  ###-###-####

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