Tomshop Reviews (%countItem)
Tomshop Rating
Address: 80 Spadina Ave, Toronto, Ontario, Canada, M5V 2J4
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Address: 80 Spadina Ave, Toronto, Ontario, Canada, M5V 2J4
Web: |
tomshop.shop
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E-mails: |
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Add contact information for Tomshop
A couple of months ago, I ordered a bag online. I received a completely different product. When I contacted TOMSHOP's customer service page, I was redirected to *** (a different outfit). The first person I dealt with apologized for the mistake but told me the best they could do was give me a credit of $4.00US - a mere fraction of what I paid for what I ordered, without counting the shipping charges. When I told them that was unacceptable, a second person came into the conversation. This new requested I send pictures of the product I had ordered, the one I received by mistake and the bill of sale. After doing so, this new employee told me that the products were the same.
The product I ordered zipped up into a carry-on bag with several pockets, a shoe bag, and some other features. The bag I received in the mail was one of those suit bags you get at a dry-cleaner - no pockets, no side panels, nothing.
I could just forget about the $27.80USD and count my losses but the truth is, *** business like this one make need to be made accountable for their *** business.
Product_Or_Service: Two-In-One Garment Bag + Duffle
Order_Number: ***XXXXX
At first, I just wanted the right product to be delivered to me without me having to pay any extra money. But now, I don't even want it anymore. I don't want to give these people my business. I just want a refund.
Dear Customer,
Thanks for your purchase on our store.
I am very sorry for the inconvenience. Would you please close the complaint? you can contact us through this email: ***, we will definitely give you a satisfactory solution.
Looking forward to your early reply.
Best regards,
Customer Service Center
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is completely unacceptable. It's the same kind of response I was given over the phone: non-commital. Instead of reimbursing me for the US $50+ that I spent, they offered me between $5 and $7 to start with. Then, they told me they would reimburse the cost of the product only if I returned it to China at my own cost. These people don't even have a real physical address - the one that shows on line in Ontario is not a true address. This is a major ***. They have my email address and can contact me directly when they are ready to reimburse me the full amount without me having to waste more of my time. I'm done trying to negotiate with *** people who know very little about doing proper business. Thanks!
Dear Customer,
Thanks for your purchase on our store.
If the product you received does not work, you can send a small video to our email:*** we can re-send this product after verification. Please contact us via this email:***
We will give you a satisfactory solution.
Looking forward to your early reply.
Best regards,
Customer Service Center
(The consumer indicated he/she DID NOT accept the response from the business.)
The response they gave was obviously a cookie-cutter email. The issue is not that the product doesn't work but that I was sent the wrong product altogether. I have already sent pictures of both the product I ordered and the one I received by mistake. The business already admitted that the product could be returned for exchange but they expected me to pay for the shipping charges back to China before I could get my money back. Each time I contacted the Customer Service line, I would receive a response from a different agent who would put me through the same time-wasting dance as the one before: "We'll give you $6 back. We'll give you $8 back. We'll give you half the money back. We'll refund you if you send the product back to China at your own expense". This new proposed *** is nothing more than another attempt at putting me through the same useless routine. By now, the company has spent the price of the product several times paying its Customer Services representatives***.