Tomtoc Reviews (%countItem)
Tomtoc Rating
Address: 5595 Daniels St Ste A, Chino, California, United States, 91710
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Address: 5595 Daniels St Ste A, Chino, California, United States, 91710
Phone: |
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Web: |
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Add contact information for Tomtoc
I Have attempted to contact the company about an order that was placed. Tomtoc has refused to call back or answer any emails regarding the order I placed. The agent over the phone lied twice about informing me on my products then had the company line shut off. They took almost $80 and are refusing to give me any information on when they will ship my items to me.
Hi ***,
Thank you very much for the information.
Please note that we have refunded to the customer immediately after we received the complaint and got the problem clearly understood. Despite we refunded the customer with full amount of $79.34 USD on 6th May, we still shipped out the products to the customer as a gift.
We have made our efforts and try to explain to this customer that due to the pandemic situation and we have slightly delayed in fixing our system bugs, we apologized to the customer immediately and repeatedly. But the customer thought we were lying.
We understand there may be misunderstandings occurred due to back and forth conversation, but we have settled this case with this customer by providing the refund and the products he or she purchased for free.
Please let me know what further information we need to provide to close this case.
We will be looking forward to hearing from you.
Best Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***7, and find that this resolution is satisfactory to me.