Dear Mr [redacted] ,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEWe are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] With Regards [redacted] CTomTom Support
Dear Mr [redacted] ,This is [redacted] from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr [redacted] , at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs onIt has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update ServiceI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEWe are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: [redacted] TomTom Support Videos: [redacted] TomTom User Forum: [redacted] With Regards [redacted] CTomTom Support