TomTom Reviews (%countItem)
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Repugnant! Advertised lifetime maps are a sham. Will never purchase a product from this deceptive company again.
TomTom XL *** was purchased with lifetime maps. This is the only reason I purchased this device. Tomtom now claims it is no longer supporting my device and is in breach of contract. Only offer on account is a discount off a new device, which is unacceptable.
Dear TomTom User, As checked with the account details the device already has an active map update subscription (USA, Canada & Mexico) under which the device can be updated and can be validated by logging on TomTom website using your registered account. However, the product is an obsolete product as no new map or subscriptions/services can be purchased and the product is no longer supported for warranty claims. More information can be found on the below link or Customer Support can be contacted*** Regards,TomTom
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Response was not acceptable. No product support when company decides your device is "obsolete". Lifetime maps guarantee was not honored.
Regards
I had a tomtom account and I haven't used it in a long time I want to clos my account and remove my info from there database and I dont remember the password and do not have access to the old email address which was ***. they say they cannot remove my account and info from there system that I have to do it. but like I said I dont remember the password and do not have access to that email address anymore
Dear Customer, As per your request, we have forwarded your account details to our team for further actions. ThanksTomTom Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I own a TomTom Rider 2nd Edition Motorcycle GPS. First Tomtom stopped making map updates available for my device (one-time updates that they charge $60+ for, which is outrageous). Now I have learned that the April 2019 GPS rollover has left my device unable to determine it's location. This despite TomTom claiming in the same notice where they encourage me to buy a new device for "up to" 30% off, that my "trusted device" will continue to function despite the loss of support. Now they say elsewhere that my device will malfunction due to the rollover.
I even purchased a replacement mount recently, which I would not have done had I known that the April GPS rollover would render the GPS useless.
The ridiculous prices for maps, and now the total abdication for responsibility for my completely serviceable and functioning device ceasing to work as a GPS have left a bitter taste in my mouth.
I currently own a TomTom XL. I love my device, it is great. Or should I say...It once was. I have been a TomTom customer for years. Your products are quite amazing. I was really excited whenever I got my TomTom XL. I thought this thing is bulletproof, it'll last me for forever. I was WRONG. Recently, I tried to update my GPS. The TomTom Home 2 application informed me that my device was OBSOLETE!!!!!! That is ridiculous. That is like saying a 10-year-old car is obsolete. NOT RIGHT. I spent good money on my device thinking I could get a life out of it. NOPE! I am extremely dissatisfied because TomTom wants me to buy another device at a discounted price. I will never buy another TomTom product. I think TomTom should replace my device with something newer since it's their fault my device will no longer receive map updates.
Thank you for your patience.We understand that you are not happy as your device is now in End Of Life category. Dear Customer, we update our maps and software frequently. These improvements lead to increases in file size. The trade-off is a decrease in available memory space. Given that, some older devices are incompatible with our newest maps and software.Also, we have checked your device details and found that there was never an active Map subscription on your device hence the Maps on your device were always old.You might have received an update for the MapShare and GPS Fix though.We would like to inform you that if the device came with the Lifetime Maps then they will still receive a new Map update but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, but it also speeds up the map updating process as the updates are not as large as previous versions.Request you to share the Activation code or Proof of purchase of your device to validate if it was sold with the Lifetime Maps and we will be happy to activate the same on your device.We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Customer Support
TomTom sold me an XXL GPS for my vehicle with a guaranteed lifetime maps update. They have recently reneged on their promise by public notice stating my device and tens of thousands of others will no longer be updated by TomTom. They also included and offer to me to purchase a new unit costing hundreds of dollars.
Thank you for your patience.Dear Customer, we understand that you are not happy as your device is now in End Of Life category. We update our maps and software frequently. These improvements lead to increases in file size. The trade-off is a decrease in available memory space. Given that, some older devices are incompatible with our newest maps and software.If your device was sold with the Lifetime Map promotion then you will still continue to receive new Map updates however, the map of Map of USA_Canada_Mexico you are attempting to download to your device is too big for the unit and therefore we have split the maps into multiple zones. You do still have lifetime maps of Map of USA_Canada_Mexico but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, it also speeds up the map updating process as the updates are not as large as previous versions.We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Customer Support
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Sold me a TomTom GPS with lifetime map updates and just recently sent out an email and posted on their website that due to my XXL GPS not having the storage capability for their latest generation of updates- my GPS will no longer be able to download and install current maps.
They did however offer to sell me a new model that would come with “ lifetime” updates.
Really? Like my older model’s lifetime updates?
Terrible people, from a lying and unethical company.
Hi .How and where to complain about poor service to Tomtom GPS 620 trucker .I bought GPS Tomtom 620 Trucker last September 2018 from ***, but since November I started to drive a truck and the GPS Tomtom always shows me the wrong route for heavy trucks .I wrote a complaint in the Tomtom company but they told me that I can not return the GPS Tomtom 620 Trucker because more than 30 days have passed .They wrote me to Update the GPS but that does not help the right routes for truck also does not show me the correct direction .The Reference Number: In Tomtom is ***-*** . I use *** map on my phone and indicates the correct direction . Please for advice
Thank your for your patience.Dear Customer, please accept our sincere apologies for the inconvenience this may have caused.We would like to inform you that this device was introduced not only for trucks however, big vehicles like BUS, Caravan & Trucks. Also the Map data provided on any TomTom device is not 100% accurate as mentioned in the agreement when you start the device for the first time therefore you may come across the Map errors however, you can always report them through our MapShare Tool and it will be taken care in the future updates.You must be aware that we release new Map update every 3 months which includes new locations and also the fix for the errors hence request you to keep updating your device whenever the new Map is released and it should resolve the issue.Also, we are unable to refund the purchases made through local stores or third party websites hence, we request you to get in touch with the point of sale and they will be in a better position to help you in this case.We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Customer Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***HiFrom TomtomFor Update Map Update Service (1 year), Latest Map + 4 updates$ 64.95 I bought for the truck GPS Tomtom 620 for Truckers . Once the label says about trucks ,it should be for trucks routs .What it means on the label truckers ??? The Update does not help .I bought it because it was written for trucks but they lied to me that it was for trucks ????? .
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Who you are defending ??? From Complaint # ***There are no figures on the streets ,for example route 27,route 101 ,missing addresses ***
*** Pictures are from google map and tomtom gpsMore pictures Regards
Purchased a GPS few years ago model TomTom XL 335 SE with lifetime map update. Few months ago received a message due to the age of the device, tomom stopped support and no longer provide map update. TomTom suggest user to buy a new device with $40 off offer . Not happy with it cause I dont want to spend money on the new device. I select purchased Tomtom instead *** at that time because Tomtom offer free lifetime map as promise. I believe this was void the warranty and destroy customer trust using Tomtom product.
Dear Customer, please accept our sincere apologies for the inconvenience this may have caused.We regret to inform you that your device has entered the category of products that have reached the end of their life cycle hence no repairs or replacement will be possible. Also, your device will not receive software or Map updates in the future.However, if your device was sold with the Lifetime Maps then you will still receive the Map updates as long as your device is working.We at TomTom continue to improve the quality of our maps, each new update includes more information and requires additional space on your device. The map of Map of USA_Canada you are attempting to download to your device is too big for the unit and therefore we have split the maps into multiple zones. You do still have lifetime Map of USA_Canada but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, but it also speeds up the map updating process as the updates are not as large as previous versions.We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[After I plug in my device connect to TomTom Home, the update icon was dimmed and I unable update to the new map. Please provide me more detail how to update my device. Product sold as lifetime map update and this is fraud if Tomtom cannot provide the service. ]
Regards
Thank you for your response.Dear Customer, the update icon in TomTom HOME will not be active if the device is not recognized by the computer or TomTom HOME.Also, the lifetime Maps are already active on your device. Please refer the FAQs mentioned below to resolve this issue.https://us.support.tomtom.com/app/answers/detail/a_id/7394https://us.support.tomtom.com/app/answers/detail/a_id/15992We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Support Team
I purchased axl340-s with life time map updates from TomTom andpaid extra for the gps for life time updates, they told me they will not update my gps any more I have to buy a new one just send me a new one or update the xl340s
Dear Customer, Please accept our sincere apologies for the inconvenience this may have caused.These devices were sold with the Lifetime Maps and an Activation code was provided in the box to activate the Map however, it looks like you did not follow that process hence the Maps were not activated.We have now made the necessary changes and activated the Lifetime Maps of USA, Canada & Mexico on your device.We at TomTom continue to improve the quality of our maps, each new update includes more information and requires additional space on your device. The map of Map of USA_Canada_Mexico you are attempting to download to your device is too big for the unit and therefore we have split the maps into multiple zones. You do still have lifetime maps of Map of USA_Canada_Mexico but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, it also speeds up the map updating process as the updates are not as large as previous versions.We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]there was no activation code provided for my xl 340s give me the code number and the phone number for the support team or give me a new lifetime maps of USA-Canada&Mexico GPS
Regards
Dear Customer,We are sorry if the previous response wasn't clear.You no longer require an activation code as we have already activated the lifetime Maps on your device.We at TomTom continue to improve the quality of our maps, each new update includes more information and requires additional space on your device. The map of Map of USA_Canada_Mexico you are attempting to download to your device is too big for the unit and therefore we have split the maps into multiple zones. You do still have lifetime maps of Map of USA_Canada_Mexico but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, it also speeds up the map updating process as the updates are not as large as previous versions.If you have any further questions, please feel free to call us at Monday through Friday, 9:30 a.m. to 6:00 p.m. EST.With Best RegardsTomTom Customer Support
I purchased this gps for personal and business use. it was advertised as lifetime updates are free
infact they are not now. they state they no longer offer updates for this model and I would have to buy a newer version in order to get the updates for map software. this is false advertising. I would never purchased a product from this company knowing they would stop supporting my product contrary to the advertising and also based on the level of customer service I received from the 1800 number. give us more money or else your unit will be rendered useless. if you try to update it ! it may stop working.
Thank you for your patience.Dear ***,I understand that you are not happy as you are unable to install the entire Map of USA_Canada_Mexico on your device.Please accept our sincere apologies for the inconvenience caused.Dear ***, we at TomTom continue to improve the quality of our maps, each new update includes more information and requires additional space on your device. The map of Map of USA_Canada_Mexico you are attempting to download to your device is too big for the unit and therefore we have split the maps into multiple zones. You do still have lifetime maps of Map of USA_Canada_Mexico but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, it also speeds up the map updating process as the updates are not as large as previous versions.
Also, I am sorry to hear about your experience with our Support Team however, I have checked and looks like your last contact was in May 2018 and our number doesn't start with 1800 hence I am not sure if you've contacted the right support team in the past.
You can find out more information about our obsolete products, List of End of Life devices and offers related to these products:
***
We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best RegardsTomTom Customer Support
I bought a TomTom Golfer 2 watch from *** on Nov.2,2018. It was bought used. Moreover, it had a faulty battery which lost charge midway through a golf game. Tried to get it repaired or replaced. Was told by TomTom service support that they can't do anything. TomTom watches have only a one year warranty. Any watch bought used is automatically out of warranty. Any issues a year old watch or used watch has, TomTom service support will not handle. I looked to have it repaired at a local watch repair shop. Apparently, TomTom watches carry a special battery that these local repair shops do not have. Have not found any watch repair shop in my area of North New Jersey that has the battery. Meantime, TomTom is adamant that there is nothing more they can do. $140 down the drain. Can't even use the watch as a paper weight. Please warn anyone even considering buying a TomTom gadget.
I have purchased a tom Tom GPS device with lifetime map update option and paid extra for that. A few days ago I attempted to update maps; however , it would not allow me to update anything. I contact Tom Tom customer service for assistance. At first they said the issue was with the cord connecting the device to my pc, then they said it was a problem with their system. Finally after troubleshooting the issue for an hour they said my device was defective. Which is not true it works great but their system will not allow me to update maps. After multiple calls they just said we can no longer provide you with free map updates as our system does not recognize the model you have and I will need to purchase a new one. I paid for lifetime map updates for this device and they updated their system to not recognize this particular model because it’s an older model and they need to sell newer models. This is unethical business practice. The model number of my device is ***.
Dear Customer,
Please accept our sincere apologies for the inconvenience this may have caused.
We have tried calling you on your Day Time phone number however, there was no response. Also, we are unable to communicate with you as the email provided by you is not registered with us.
Request you to help us with your registered email address or device serial number so that we can help resolve this issue a lot sooner.
With Best RegardsTomTom Customer Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I had one missed call from an unknown number, they did not leave a voice message with their contact number for me to call back. I work and can not answer the phone at all times. I would like for them to contact me via phone or email to give me an opportunity to respond. The email address on TomTom acct is ***. Thank you.
Regards
I purchased a TomTom GPS Tracking device from my local ***. I have the original box the device came in; on the box cover it advertises "LIFETIME MAPS". However, when I attempt to upgrade the maps on the unit via computer, it will never allow for the update. The "My Drive" (this is the update site for TomTom which must be downloaded before you connect the device to update), it either locks up, sends you somewhere else or ask for a purchase. The first time it was updated, I called the company, they reset the unit and all was good. Then from there it will not update and when I call the company, they want permission to connect to my personal computer to see what is wrong. I did this once, and they tried to sell me some repair junk, but after I insistently refused, they updated the device. Then, again yesterday, September 19, 2018, I called because the "My Drive" would not run; they wanted to connect to my computer; which I animatedly refused to allow; so they hung up on me. Now, the device is not updated with the most current maps! I paid for this service.
Dear Customer,We are sorry to hear about your experience.I have checked your account history and could not find any previous contacts. Also, our customer support number is sent to you in a separate email and I doubt if you had called up the same number before.
Please note that TomTom Customer Support will never ask you to pay.
We have sent you a separate email on your personal email address and request you to reply to that email so that we can help resolve this issue.
With Best Regards
TomTom Support Team.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have reached out to TomTom with a personal response to an email received by them. I gave them my personal cell phone number and request they reach out to me to establish an account where my device may be updated as needed as advertised with the "Lifetime" maps.
I am awaiting for their reply and/or action.
Regards
Thank you for your time today.Dear Customer, as discussed on the phone today that you were not happy as you were unable to install the entire Map of USA on your device.Please accept our sincere apologies for the inconvenience caused.Dear Customer, we at TomTom continue to improve the quality of our maps, each new update includes more information and requires additional space on your device. The map of Map of USA you are attempting to download to your device is too big for the unit and therefore we have split the maps into multiple zones. You do still have lifetime maps of Map of USA but now instead of installing all of the maps each time a new version is released, you will only need to download the region or zone which is most relevant for you. Not only will this allow us to continue to provide map updates with more information, it also speeds up the map updating process as the updates are not as large as previous versions.Alternatively, you can install 8/16/32 GB MicroSD Memory card in your device and you will be able to install the entire map.Please refer the link below to install the Map on a memory card.***
We will be more than happy to assist you further if you need any help.We thank you for your patience and cooperation all this while.With Best Regards***TomTom Customer Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I did speak with a representative of TomTom, who did confirm I had the right software downloaded, agreed after re-checking my account, that I did indeed speak to others from this Company prior to the filing of the original complaint with the Revdex.com.
Other than, reaching out to me to attempt to satisfy this forementioned complaint, nothing was resolved. As stated in the complaint, I had to purchase additional storage to the device or be limited to what map was capable to being downloaded to my device.
Again, as in the complaint, this company, TomTom, is not holding up to the advertised and purchased service of "Lifetime" maps.
I WOULD NOT recommend this company.
They failed in ALL aspects of customer service.
Regards
I have a multi sport cardio spark watch that I love. I have been a long term customer and faithful to your brand. This weekend I had a slight fall and the face of the watch shattered. These watches are supposed to be built for athletes. I haven’t complained when I have had to replace the watch band at least once a year because they tear all the time but this is unacceptable. The screen should not shatter from a simple fall.
TomTom customer support consistently gave me misleading information about their GPS models, including the pdf of a user guide that was missing chapters that the guide itself referenced! They are unable or unwilling to answer my technical questions, and refuse to transfer me to a supervisor when I call. I called them before buying their GPS to make sure that model had certain specific features, which they assured me it did.WRONG. I bought two units so far, buth guaranteed to have the "Quick Search" feature, but neither one did, and they refuse to let me contact a supervisor to make it right. This company mislead me about their products and has provided the worst customer service imaginable. I used to be a loyal TomTom customer, but they have alienated me.
How can their tech support dept NOT KNOW the features of their own products? How can they recommend a specific model- down to the very serial number- and yet it fails to have the features they promised me it has?
PLEASE READ BEFORE BUYING TOMTOM PRODUCTS: I guess anymore we shouldn't be shocked that we are a "replacement/throw away" society but this is a bit much for me to digest. I purchased a TomTom with and paid extra for the "lifetime map upgrades" thinking that as long as my TomTom stays in good working order it would indeed be able to update maps and make a great traveling tool. Well I was wrong, today while trying to update my TomTom for only the 3rd time I got the notice that my unit (which is only a couple years old) is now deemed an "unsupported older generation" and it is no longer supported. Imagine my surprise as the thought "Lifetime" well that just doesn't make sense. In fact when you scroll down further they give the word "lifetime" a whole new definition which cannot be found in my CURRENT dictionary as, "*Lifetime means the useful life of the device, i.e. the period of time TomTom supports your device with updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more. You need a PC with an Internet Connection and a MyTomTom account to download new maps and updates."
But what a relief I had when they so graciously offered my 20% off a newer model... WHAT A JOKE. Like I would ever consider buying from a company who falsely advertises and have found a new way to rob customers blind, by re-defining words to support bad business practices.
I purchased a product known by TomTom known to be defected and requested a refund. I was able to get from *** $109.99 out of my $149.99 but the remaining amount TomTom refuse to credit me $40.
Dear Revdex.com,We would appreciate if customer could have provided more details about the exact product (name and model number) which was purchased and which they claim to be defective. At TomTom we put in a lot of resources in all the products which are relaesed in the market to ensure that they perform in their primary function for example our portable navigation device (PND) are designed to help users naviage from point A to point B. In this case it seems the customer was not satisfied with the product. In such cases the best course would be to contact out Support team which can be reached on phone at *** Monday through Friday, 9:00 a.m. to 7:00 p.m. EST.For any reason if there is a fault in a particular individual unit we provide 1 year warranty from the date of purchase. Warranty terms available in the link below: Refer point 7.*** Regarding the customers claim on refund, customer has mentioned that the purchase was made through a third party retailer. In this case any refund claims would be as per refund policy between seller (In this case ***) and buyer. Please note that TomTom sell our products directly to end users on our official website *** and TomTom can only handly refund claims for purchases made on the official TomTom website as per our refund policy. PLease check point 3 'Your cancelation rights of orders' on the below link:*** Regards
I realize I don’t have the latest, greatest Tom Tom device. However, when I purchased it I purchased it with the understanding I would be receiving lifetime updates. When I connected my device to my laptop this morning it stated there was a critical update. I ran this critical update and immediately after it downloaded I received a notice that my device will NOT be able to update maps any longer. It asked me to put in my name and email address and a new “offer” would be emailed to me. I was emailed an offer to buy another device at $159.99 a 20% off savings.
I use this device rather than my cell because I have a flip phone. I am permanently disabled and rely on this device numerous times to get to (primarily) my doctor appointments. I now have a useless device with no updates to the maps because it doesn’t have enough memory.
My purchase of this device took many months of saving up a little each month from my disability check in order to afford it. I chose TomTom over the other devices out there because of my promise of lifetime map updates. It was a contract I entered into with TomTom in the purchase of your product and now that contract is no longer valid as my device is obsolete. A savings of 20% with another promise of lifetime map updates has me rethinking why I purchased your product to begin with not to mention not having the money to purchase the latest product. I feel I am being forced to buy the latest device in order to get the updates to guide me safely to my destination.
Dear Revdex.com & Ms.,This is *** from TomTom and I would be addressing your complain.At TomTom, we work very hard to bring to our customers the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs on. It has indeed become clear that some of our older generation navigation devices including the XXL 540 do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update Service. I would like to highlight that these were FREE services offered with the XXL 540 and here 'Lifetime' means the useful life of the device, i.e. the period of time TomTom supports your device software updates, services etc. A device will have reached the end of life when none of these are available anymore.I would like to further clarify and add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOME. We are no longer able to provide support over Phone or Email but we provide support through the below resources available which are available to you:Online Support FAQ's: ***
TomTom Support Videos: ***TomTom User Forum: *** With Regards***TomTom Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
My complaint is - I am NOT able to download the new maps. You state I should be able to. TomTom Home states it cant download the newest map because my device doesn't have enough room for it. I would like a better discount on the other device as I am disabled and on social security disability.
Regards
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
I have a TomTom XXL as shown in my profile with TomTom under my email address. I tried to use it over the weekend and it said it could not determine my location. When I got home I connected it to my computer to update the maps and I got a error stating the device is not recognized. When I went to the TomTom website it said they dont offer any support on my device and I can not update maps on this device. When I got this device it stated it had "lifetime map updates". I am finding out now that this device is obsolete and useless to me despite me getting it with the advertised information of lifetime map updates coming with the device. This is very deceptive and renders my TomTom now useless. If I cant resolve this with TomTom through the Revdex.com then I will file a complaint with the FTC regarding this deceptive product and advertising. Obviously I want a navigation device that I useful to me and will take map updates as I thought I was getting with the TomTom XXL. I will send this one back to the company in exchange for one that works. I am disabled and need this is certain situations. I felt my device let me down over the weekend and compromised my safety in directing me Regards
I purchased a navigation device that advertised lifetime map and traffic updates. As of recently this company no longer offers these updates for my device, nor do they offer email or phone support.
Dear Mr.,This is *** from TomTom and I would be addressing your complain. Please allow me to express my apologies for the delay in reverting back to you.Mr., at TomTom, we work very hard to bring to our customers the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs on. It has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update Service. I would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.e. the period of time TomTom supports your device software updates, services etc. A device will have reached the end of life when none of these are available anymore.I would like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOME. We are no longer able to provide support over Phone or Email but we provide support through the below resources available which are availabel to you:Online Support FAQ's: ***TomTom Support Videos: ***
TomTom User Forum: *** With Regards*** CTomTom Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards
Dear Revdex.com,
As per my initial response I would like to again clarify that even though the TomTom ONE XL is now an EOL device customers will still receive map updates until these updates are released and available for the device. We have just released a new map and this should be available for download on customers device through TomTom HOME application.
Regarding any needed technical support customer can refer to the below channels:
Online Support FAQ's: ***
TomTom Support Videos: ***TomTom User Forum: ***
With Regards
*** C
TomTom Support