TonerGreen.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your help Regards, *** [redacted]

Referencing Complaint ID***
We have communicated and sent an email with the consumer and apologized for the misunderstandingTheir order is still within the warranty period and we are
allowing them to return the faulty product for a refund or a replacementA prepaid shipping label will be provided and as soon as we receive the defective product, we will either issue a replacement or a refund depending on the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your help.
Regards,
[redacted]

Review: I purchased 2 print cartridges from TonerGreen.com on October 25, 2012. One cartridge worked fine. The second cartridge printed thick black lines on anything I printed. I called TonerGreen.com in August of 2013 and spoke to [redacted]. I explained the issue and Mr. [redacted] told me he would email a return authorization label to return the cartridge. I never received the label and had forgotten about the return. I recently contacted Mr [redacted] through email when I was able to locate the email I did receive from him (did not include return label.) Mr. [redacted] responded that now the cartridge was out of warranty as of October 2013 and they would not replace it. I explained that the initial complaint was made in August 2013. TonerGreen.com has a 2 year warranty on their products as advertised on their website. Here is the policy:http://www.tonergreen.com/tonergreen-return-policy My purchase of October 2012 is well within that 2 year period. After speaking a second customer service person,[redacted], she confirmed that my warranty period was expired and there was nothing further she could do. TonerGreen.com simply did not want to honor the warranty on their product.Desired Settlement: I would like a full refund on the faulty cartridge - $25.99.Thank you for your help in this matter.

Business

Response:

Referencing Complaint ID[redacted]

We have communicated and sent an email with the consumer and apologized for the misunderstanding. Their order is still within the warranty period and we are allowing them to return the faulty product for a refund or a replacement. A prepaid shipping label will be provided and as soon as we receive the defective product, we will either issue a replacement or a refund depending on the consumer.