Toni & Guy Hairdressing Academy

on 4/2/15, I went to toni & Guy to get my hair dyed, when I got home I noticed there was area's of my hair that had been done incorrectly I called the very next day as they had already closed the night before to informed them of the problem Spoke to [redacted] or [redacted] the receptionist and informed him of the situationHe told me to come back in and have it corrected I went back in on 4/11/to get my hair redone The same instructor who had not checked the students work advised me You have had this situation before it will be $and we'll make sure and fully cover your hair this time Needless to say I refused to pay for their errorSpoke to the director ***, I got nowhere with her eitherSpoke to the owner I believe his name is [redacted] He advised me he does not do business on his cell phone and his only concern was with who game me his cell phone number I have loved going to this place, but I will never go again I think it was handled very badly and I don't appreciate being called a liar I just wanted others to make sure if you go there, have a instructor check your hair very carefully before leaving

on 4/2/15, I went to toni & Guy to get my hair dyed, when I got home I noticed there was area's of my hair that had been done incorrectly. I called the very next day as they had already closed the night before to informed them of the problem. Spoke to [redacted] or [redacted] the receptionist and informed him of the situation. He told me to come back in and have it corrected. I went back in on 4/11/15 to get my hair redone. The same instructor who had not checked the students work advised me. You have had this situation before it will be $35 and we'll make sure and fully cover your hair this time. Needless to say I refused to pay for their error. Spoke to the director [redacted], I got nowhere with her either. Spoke to the owner I believe his name is [redacted]. He advised me he does not do business on his cell phone and his only concern was with who game me his cell phone number. I have loved going to this place, but I will never go again. I think it was handled very badly and I don't appreciate being called a liar. I just wanted others to make sure if you go there, have a instructor check your hair very carefully before leaving..