Toni & Guy Hairdressing Salon - Promenade

I made an appointment two weeks ago to get my hair cut and coloredI asked when I called if they could do a platinum grey color and they said yesMy technician was DustinAfter bleaching my hair, and toning it times the top of my hair had turned brown again, and the bottom of my hair was grey, green and blondeIt was chemically burned, stringy, and brokenHe tried doing an [redacted] treatment and it didn't helpHe wouldn't even blow dry it because he said he was afraid it would catch on fireWhen I went to pay I asked if I even needed to pay for it since it was so bad and Julian the manager said if I didn't pay then they couldn't fix it for free next time so I paidI got a full refund but my hair is still ruinedI asked manager Kristen today if they could at least cover the $ to get 4-inches cut off, and they said noWorst customer service ever, and David should not be allowed to color hair

I made an appointment two weeks ago to get my hair cut and coloredI asked when I called if they could do a platinum grey color and they said yesMy technician was DustinAfter bleaching my hair, and toning it times the top of my hair had turned brown again, and the bottom of my hair was grey, green and blondeIt was chemically burned, stringy, and brokenHe tried doing an *** treatment and it didn't helpHe wouldn't even blow dry it because he said he was afraid it would catch on fireWhen I went to pay I asked if I even needed to pay for it since it was so bad and Julian the manager said if I didn't pay then they couldn't fix it for free next time so I paidI got a full refund but my hair is still ruinedI asked manager Kristen today if they could at least cover the $ to get 4-inches cut off, and they said noWorst customer service ever, and David should not be allowed to color hair