Tonka Bay Auto

Response received via fax to Revdex.com -- scan is attached, including copies of repair docsText of letter reads as follows: 6/20/*** dropped off his Volkswagen Jetta for a diagnostic on the transmissionBefore *** left he had stated that the vehicle also had a coolant leak and if we
could also look into that as wellThe customer was called and given a call the next day telling him that it did need a transmission and that we did find the coolant leak, the customer was given a Quote for $for a used transmission with parts and labor, he was also given a quote of $for the coolant leak*** had given the ok for to fix the coolant leak and the transmission repair*** had called back later that day and requested don't repair the coolant leak because he was going to make the repairs himself, I told *** that was the first thing that we repaired on the vehicle so would stop leaking coolant all over the shop*** didn't seem happy about it so I explained that he gave the ok and we repaired itSeveral days later we received the replacement transmission only to find out that it had been dropped and part of the case was cracked, we contacted our vendor and they sent us a replacement*** was notified about this issue and was told we could call him when it was finishedWe received the replacement transmission and proceeded to install it only to find that it did not workThe supply vender was called and and had another transmission one shipped to usThe transmission showed up within two days and *** was calledAfter the transmission was installed and tested there was a problem with the transmission control module something that was unforeseen until we had a working transmissionWe replace the transmission control module with a tested used one and everything was working as it should*** was called and given the update and the total bill at that time *** had stated that if he would have known that it was going to be over $he wouldn't have fixed it. The transmission repair was quoted at $and total for that job came to $with the transmission control module and $without it with the extra part cost of $with a total of $over his original quoteThe coolant leak total came to $and was quoted $parts and laborShop supplies were $20.00, hazmat fee $5.00, document fee of $and $for tax. *** had signed the original drop off sheet that outlined the requested repairs of the customer and the final repair order agreeing to the chargesEverything was quoted and agreed uponOur overage of the $is well within the 10% that the customer referenced in his statement We have included the original signed repair request that was approved by the customer along witrh the signed final repair bill that supports the information provided aboveWe look forward to your response on this matter