Tonkin Gladstone Hyundai

August 4, Re: Case # [redacted] , [redacted] Ms [redacted] purchased a pre-owned Chevrolet Malibu from Tonkin Gladstone Hyundai on April 14,The vehicle had 22,miles on the odometer at the time of purchaseWe have reviewed the file and found that the issues with the vehicle at delivery were agreed to be repaired at the customer's earliest convenience I apologize that we did not call the customer promptly with a diagnosis when the vehicle was initially brought in to our Service Department on June 29, Ms [redacted] brought in her vehicle for us to repair on July 31,We have agreed to repair the vehicle at our expense and have provided a loaner vehicleThe vehicle repair should be complete and ready for pion Tuesday, August 8, and our Service Department will be in communication with the customer as to when the car is ready We do regret not having a resolution sooner and I hope that in resolving the issue that our customer is satisfiedWe look forward to serving Ms [redacted] in the future Please do not hesitate to call me if you have any questionsSincerely, Brian B [redacted] General Manager Tonkin Gladstone Hyundai

Thank you for the opportunity to respond to Mr [redacted] letter[redacted] purchased a Dodge from Ron Tonkin Dodge inOctober of He did in fact purchase an extended warranty and an oil changepackageWe appreciate his intention to use our service center from the time ofpurchase.Mr [redacted] has brought his vehicle in several times for routine oil changesand during his March appointment, he first brought the electrical issues toour attentionUnfortunately, we were unable to duplicate those concerns in ourservice department during that visit Mr [redacted] returned in September and mentioned the issue againAt thisvisit our technician found the problem with the heated seat and the part wasorderedWe received the part for his vehicle on October 10th, but found thatChrysler had made production changes to this particular part and it was notusable in his vehicleOur Parts Manager, [redacted] contacted Chrysler forfurther verification regarding the partFor weeks she called and emailednumerous departments and advisors at Chrysler trying to find the correct part forMr [redacted] vehicleEventually we were able to receive and install the correct module and reconfigure the system so the heated seats would operatecorrectlyThroughout this process [redacted] had copied Mr [redacted] inheremailswhen possible to show our progressDuring this lengthy process, we allappreciated Mr [redacted] patience.In regard to Mr [redacted] concern with the dash lights, we test drove thevehicle multiple times, checked for codes, removed the dash cluster and checkedthe connectors, checked for relevant service bulletins and were eventually ableto verify his concernOur service Technician opened a Star case with Chrysler,who advised us to order a new dash cluster to resolve this concernWe havebeen unable to proceed with this repair as Mr [redacted] has decided to go toanother Chrysler dealer for service I wish we could have found a resolution for our valued customer sooner and wedo regret that he will be using a different service center in the futureWe wouldlike to extend an invitation back to our dealership should Mr [redacted] decideto require our service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 4, Re: Case #***, *** *** Ms*** *** purchased a pre-owned Chevrolet Malibu from Tonkin Gladstone Hyundai on April 14,The vehicle had 22,miles on the odometer at the
time of purchaseWe have reviewed the file and found that the issues with the vehicle at delivery were agreed to be repaired at the customer's earliest convenience I apologize that we did not call the customer promptly with a diagnosis when the vehicle was initially brought in to our Service Department on June 29, Ms*** brought in her vehicle for us to repair on July 31,We have agreed to repair the vehicle at our expense and have provided a loaner vehicleThe vehicle repair should be complete and ready for pion Tuesday, August 8, and our Service Department will be in communication with the customer as to when the car is ready We do regret not having a resolution sooner and I hope that in resolving the issue that our customer is satisfiedWe look forward to serving Ms*** in the future Please do not hesitate to call me if you have any questionsSincerely, Brian B*** General Manager Tonkin Gladstone Hyundai

March 29,
Re: Case# ***, Mr*** ** ***
Dear Ms***,
Thank you for the opportunity to respond to Mr*** letter.*** *** purchased a Dodge Journey from Ron Tonkin Dodge onOctober 1, Since that time, it has been discovered that Mr*** vehicle has
afactory defect and he has negotiated with *** to return the vehicleRon TonkinDodge was not aware of any factory defects at the time of sale nor was Ron TonkinDodge involved any negotiations to return the vehicle to ***
Ron Tonkin Dodge received a call from *** requesting that we store the vehicle onour lot for approximately two monthsBecause we are beginning the process of movingour store and inventory to a new location, we initially declinedThis decision was madeonly after being informed by *** that any other Dodge dealer could perform thiscourtesy for our mutual customerHowever, after careful consideration, it was decidedthat room could be made to accommodate our valued customer
We look forward to serving Mr*** now and in the future
Sincerely,
Roger K***General ManagerRon Tonkin Dodge

Re: Case# ***,*** *** Dear Ms***: Thank you for the opportunity to respond to Ms*** letterOn September 18,Ms*** came in to test drive a Jeep Wrangler Unlimited Rubicon SUV VIN# ***As our salesman and Ms*** were inspecting
the vehicle, it was noted that there was some slight tread damage on one of the tiresThe manager on duty agreed to replace the tires if it posed a safety issueOur customer agreed to a purchase price of $and was to come back the next morning to finalize the saleThe following morning we had our technician put the Jeep up on the rack to inspect the tireThe technician indicated that the tread damage was minor and was not a safety issueStill the customer insisted that a new tire was necessary for her to complete the purchaseSince the tires are used and tread depth needs to be uniform on all four tires we could not just replace just one tireOn September 21, I reached out to Ms***, and offered to honor the price of $25,that was previously discussedAs an act of good will, I also offered to replace the existing 20" set of wheels and tires with an 18" set of wheels and tires from another JeepAfter speaking with Ms*** and her fiance *** ***, I felt that they were very pleased with my offerShould they decide to purchase the vehicle, Ron Tonkin Dodge will be happy to have *** and *** as our valued customersAs far as changing the price, to stay competitive in the market we use a system that indicates whether we should raise or lower the price based on similar inventory being advertised onlineThe purchase price being charged to Ms*** was never in questionRon Tonkin Dodge honored the price agreed upon when the customer returned on September and the 21,and never tried to alter the original amount discussed on September 18, Ms*** opted to have the vehicle inspected on September 22, by a Jeep dealer who informed her that other than the Tire Pressure Monitoring System light being illuminated (due to the oversized tires) everything was satisfactoryThe Jeep dealer did indicate that the illuminated light would cause the Jeep to fail DEQThat information has been proven incorrect as we had already DEQ tested the vehicle and it passedRon Tonkin Dodge would never knowingly compromise the safety of our customers or their families and feel that we made a genuinely fair offer to Ms*** and Mr***We hope to serve *** *** and her fiance,*** *** in the futurePlease do not hesitate to contact me should you have any questionsSincerely, Roger K*** General Manager Ron Tonkin Dodge

Thank you for the opportunity to respond to Mr. [redacted] letter.[redacted] purchased a 2014 Dodge 1500 from Ron Tonkin Dodge inOctober of 2014. He did in fact purchase an extended warranty and an oil changepackage. We appreciate his intention to use our service center from the time...

ofpurchase.Mr. [redacted] has brought his vehicle in several times for routine oil changesand during his March 2015 appointment, he first brought the electrical issues toour attention. Unfortunately, we were unable to duplicate those concerns in ourservice department during that visit.
Mr. [redacted] returned in September and mentioned the issue again. At thisvisit our technician found the problem with the heated seat and the part wasordered. We received the part for his vehicle on October 10th, but found thatChrysler had made production changes to this particular part and it was notusable in his vehicle. Our Parts Manager, [redacted] contacted Chrysler forfurther verification regarding the part. For weeks she called and emailednumerous departments and advisors at Chrysler trying to find the correct part forMr. [redacted] vehicle. Eventually we were able to receive and install the
correct module and reconfigure the system so the heated seats would operatecorrectly. Throughout this process [redacted] had copied Mr. [redacted] inheremailswhen possible to show our progress. During this lengthy process, we allappreciated Mr. [redacted] patience.In regard to Mr. [redacted] concern with the dash lights, we test drove thevehicle multiple times, checked for codes, removed the dash cluster and checkedthe connectors, checked for relevant service bulletins and were eventually ableto verify his concern. Our service Technician opened a Star case with Chrysler,who advised us to order a new dash cluster to resolve this concern. We havebeen unable to proceed with this repair as Mr. [redacted] has decided to go toanother Chrysler dealer for service.
I wish we could have found a resolution for our valued customer sooner and wedo regret that he will be using a different service center in the future. We wouldlike to extend an invitation back to our dealership should Mr. [redacted] decideto require our service.