Tonkin Gresham Honda

Complaint: [redacted] I am rejecting this response because: It was nice to see a response but here is the situationI am not understanding how you feel that changing the offer to in credit at your service department is any remedy to the matterFirst off, how am I suppose to believe I can leave my car in your care and expect to get it back without damageSo far all three times it's been damaged in your careAlso I find it quite insulting that you feel that in store credit is compensation for the permanent damage you have made to my brand new vehicle, as well as the stress and waste of time you have caused meAlso I would appreciate you not saying you are making a goodwill gearure, as if you are just bending over backwards to help a person out because you feel badEvery single part of this situation is your faultEither replace the vehicle with the new vehicle I originally purchases before you all damaged it, or make a true offer that would compensate for the loss of value, stress, and loss of time that wouldn't require me to trust you and your service team to not damage my vehicle for the 4th time Sincerely, [redacted]

Re: Case# [redacted] , Ms [redacted] Dear Ms [redacted] , Thank you for the opportunity to respond to Ms [redacted] Revdex.com complaintMs [redacted] brought her vehicle to Tonkin Gresham Honda on June 5,to have pre-paid accessory items installed on her vehicleThe items included window tint and Max Guard paint sealantMs [redacted] also requested a small bottle of toupaint so she could touch up a scratch on the bumperMs [redacted] returned to Gresham Honda on June 13,to pick up her vehicleMs [redacted] noticed a small dent in the bumper in addition to a small chip in the same area during the delivery walk-aroundMs [redacted] also noticed a scratch on the passenger side mirrorThe vehicle was left at Gresham Honda and the items Ms [redacted] pointed out were corrected and repairedAs a goodwill gesture, an additional chip in the hood {not caused while in our care) was repairedMs[redacted] returned two days later to pick up her vehicleDuring the walk­ around, we discovered that the front bumper had been hit (presumably by another customer) while in our customer parking areaThe damaged bumper was replaced and max guard sealant was reapplied to the bumpers, doors and mirrorMs [redacted] was provided alternate transportation throughout the repair processMs [redacted] picked up her vehicle on Sunday, June after being satisfied with the repairs done to her vehicleWe sincerely apologize for the damage caused to Ms [redacted] vehicle while in our careWe are examining ways to reduce the chance of damage being done to vehicles while in our care including installation of an additional security camera in the customer parking lotIn addition to correcting the items that were discussed, Gresham Honda has placed a $1,dollar parts and service credit in Ms [redacted] account for future service, maintenance and repairWe hope that Ms [redacted] accepts our goodwill gestureWe look forward to serving Ms [redacted] in the futurePlease do not hesitate to call me if you have any questionsSincerely, Scott S [redacted] General Manager Ron Tonkin Gresham Honda

11-4- Revdex.com Attn: [redacted] PO Box 1000DuPont, WA October 30, Re: Case # [redacted] , [redacted] Dear Ms [redacted] , Mrs*** [redacted] sent an email to Mr [redacted] , Service Director at Tonkin Gresham Honda on October 28, at 9:08amMrs [redacted] requested that she be able to return the Equinox she purchased at our store for a full cash creditMrand Mrs [redacted] returned the Equinox to our store and signed a release form, attached for your reviewBecause Mrs [redacted] was going to be leave for vacation, she asked that we honor the store credit of $ 12, until she returns from her travels so that she would have adequate time to search for a vehicle at Tonkin Gresham HondaWe obligedUpon her return, she will search and purchase from Gresham Honda an alternate vehicle Gresham Honda has agreed to honor [redacted] request and hold the credit for a period of three to four weeks [redacted] agrees to return to Gresham Honda and apply the credit toward an alternate vehicle for purchase Please do not hesitate to call me if you have any questions Sincerely, Scott S [redacted] General Manager Tonkin Gresham Honda ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear Ms [redacted] , Please find attached our response to Mr [redacted] complaint, Case # [redacted] If you have any questions, please do not hesitate to contact meThank you Sincerely, Lisa N [redacted] Lisa N [redacted] Executive Assistant Ron Tonkin Family of Dealerships | NE 122nd Avenue |Portland, OR |(503) 408-Office Dear Ms [redacted] , Thank you for the opportunity to respond and immediately remedy the issues with Mr[redacted] Chevrolet Cruze, which he purchased on September 8, I apologize for theinconvenience and frustration Mr [redacted] has experienced with said vehicle Mr [redacted] stated in his complaint that the bumper's factory clips had come looseHe alsostated that the vehicle made a ratcheting noise when startedWe ordered all necessary partsand materials and began repairs as soon as they arrivedMr [redacted] was placed in acomplimentary loaner vehicle while his own vehicle was being repaired We were in close contact with Mr [redacted] throughout the process and gave regular updates.Without question, we promptly provided these repairs with no cost to Mr [redacted] Additionally, we provided a $check to Mr [redacted] to assist in making his first car payment.We are very confident that all has been fixed and that Mr [redacted] is satisfied with the servicesprovidedWe look forward to serving Mr [redacted] in the futurePlease do not hesitate to callme if you have any questions Sincerely, Scott AS***General ManagerTonkin Gresham Honda This communication is the property of Ron Tonkin Dealerships and may contain confidential or privileged informationUnauthorized use, disclosure or distribution of this communication is strictly prohibited and may be unlawfulIf you have received this communication in error, please immediately notify the sender by replying to this e-mail and destroy all copies of the communication and any attachments

Revdex.com: I feel that I am forced into accepting the response or end up with absolutely no compensation for the loss of value to my vehicle, the stress, and the waste of time this whole ordeal has put me throughI'll take your "good gesture" offer as long as it can be used at a different Tonkin locationI don't feel it would be wise for me to leave my vehicle in the care of Tonkin Gresham and potentially have it damaged for the fourth timeI also want there to be no confusionI am not satisfied with the result of this disputeI understand that somehow you were all under the impression that when I picked up my vehicle for the final time that I was happyThat is completely wrongI was not happy at all, I was just relieved to finally have the car that I purchased after all that time and stress after it was simply supposed to have interior/exterior protection added as well as window tint Also in response to your statement about the chip under the door being corrected to my satisfaction, absolutely notAm I going to bring it back to your shop so it can sit there for four more days and have the chip filled with the results comparable to a paint pen? Absolutely not, it would be foolish to do so, we all know what happened last time you guys attempted that repairI hope that you guys, as a supposed reputable dealer, are happy with the result of thisI know many friends and family that are disgusted with the situation that has happenedYou have lost more than just myself as a customerIt is not good business It would also be great of you all to return a phone call when a message is leftIf you can please just respond to the inquiry on if the credit can be used at your other Tonkin location so I can visit them to have maintenance done I would appreciate itSincerely, [redacted]

Complaint: ***I am rejecting this response because:There is no truth to the response and there is no resolutionAnother car at a similar price was never offered as they seem to insinuateSincerely,*** ***

Complaint: ***I am rejecting this response because:
Once again the Chevy Equinox that Tonkin Gresham Honda sold us on Aug.1st left me stranded in traffic and in danger of excessive damage.On Oct 16th, I drove to Longview, WA planning to pick up my grandkids for the weekend, on the way I ended up alongside of the road twice. When this happens I lose all momentum and the car slows down rapidly in traffic or will not move at all. Instead I drove home alone putting myself in danger once again as this happened times on the way homeAlthough I have only had horns and yelling at me so far I fear the day will come when I do get hit and I hope at that time I am the only person in the car.After getting home I called the service manager at Tonkin Gresham Honda and he asked if I could drive the car to the dealership for them to again inspect the difficultlyAfter waiting minutes I was told that the transmission would have to be removed to inspect the TCM as they had not repaired the problem the last time it was there*** *** had diagnosed the problem as the TCM and had recommended it replacement to the previous owner weeks before Tonkin Gresham Honda sold the unsafe car to meTonkin Gresham Honda replaced the ECM and required me to pay more money for repairs that did not take care of the problems
We don't feel comfortable or safe anymore nor do we trust that Tonkin will fix the problem correctlyThis is causing me health issues having to drive this car never knowing when I will be standing still in traffic and/or causing an accidentI want money back in full then hopefully they will fix it right without putting it back on the lot for someone else to go thru what I have. They sold it knowing it had these safety issues and they continue to lie and make me feel bullied to pay more money for the repairs when they did not take care of the problems in the first place even my own children are worried about me and don't want me to drive this potential death trap.I’m sure the service personnel would not feel safe driving their children, wife or grandchildren in this car! But if so then they can drive it around for weeks to test drive it or better yet buy it backBecause I will not continue to drive nor could I sell it knowing what I do and risk having someone hurt or worse than suing us since we knew it has these safety issues and if we tell them no one in their right mind would buy it.Sincerely,*** ***

Revdex.com:
I was going to update my complaint but can not get into site...update...on Dec11th we purchased a Honda CR-V from Tonkin Gresham Honda. Thank you for your help with this matter. Sincerely,

Complaint: ***I am rejecting this response because:While some of it is true not all of it is and I have no problem with Andy and his store it is the Gresham dealer that was rude and misleading even to Andy who agreed at the time that they usually treat him badlyThey said on the phone that they had several others with the same options and I was not looking for a lot of options, so that is not the issue other than what was said before we drove all the way out thereI feel if they sold it the week before as they are saying it should not have been on Craigslist as a bait car and they should have know on the phone the car was gone a week ago they sure knew the minute we walked in that it was goneWhere were the others with the same options?? That is just typical bait and switch and I stand by thatAndy on the other had was very good and straight forward about what he could and could not do on his lot and I appreciate his honesty and do not have a problem with the fact that he did not want to get into a discount war and would have no problem returning to him if I needed something.Sincerely,*** ***

10-15-2015Revdex.comAttn: *** ***PO Box 1000DuPont, WA 98327October 13, 2015Re: Case# *** *** ***Dear Ms*** *** purchased a pre-owned Chevrolet Equinox from Tonkin GreshamHonda on August 1st, Mrs*** stated on occasions that her
check engine lightcame on and she lost powerWe Invited Mrs*** in to diagnose her concern.Mrs*** came to Gresham Honda on October 7th, and repair order #wasgenerated with the concern of a check engine lightGresham Honda provided alternatetran sportation to Mrs*** for the duration of the repair at no charge to Mrs***.Gresham Honda diagnosed the concern to a faulty ECU (Engine Control Unit) and thepart was orderedThe ECU arrived on Friday October 12th and the vehicle and part wastaken to Ron Tonkin Chevrolet for installation and programming.The vehicle was repaired and completed on October 12thThe repair was estimated atthe true cost of $Gresham Honda participated in the repair in the amount of$and Mrs*** paid $toward the repair.Please do not hesitate to call me if you have any questions.Sincerely,Scott S*General ManagerTonkin Gresham HondaTHE RON TONKIN FAMI LY OF DEALERSHIPS

September 21, 2015 Re: Case# [redacted] Dear Ms. [redacted] purchased a new 2015 Honda CRV on April19,2015 from Tonkin Gresham Honda. On August 3, 2015,Mr.[redacted] took the vehicle to Tonkin Gresham Honda with a complaint of a vibration at 40mph when turning. The complaint...

is documented on repair order 380840,VIN [redacted]. The vehicle was test-driven by a technician with [redacted] in the vehicle on the test drive. The vibration was verified and the technician returned to the dealership. No visual problems were seen at the time and the technician notified technical assistance for a possible cause and remedy. It was determined that the manufacturer, Honda was aware of the vibration and was currently working on a countermeasure. At the time of [redacted] visit to the dealership on August 3, 2015, no countermeasure was available. On August 6, 2015 Honda released Bulletin 15-046 "Vibration While Driving and/or Stopped in Gear". The bulletin addresses 3 vibration concerns: • While stopped in gear • While driving between 1,100-1,500 rpm around 15-30mph • While driving between 1,800-2,200 rpm around 40-SOmph The software update currently addresses the third item only and is similar to [redacted] concern. Tonkin Gresham Honda would like to perform the update and verify that the vibration has been corrected per the Bulletin Guidelines. I have attached a copy of the repair order and the Bulletin for reference. Please do not hesitate to call me if you have any questions. Sincerely,
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Re: Case# [redacted], Ms. [redacted] Dear Ms. [redacted], Thank you for the opportunity to respond to Ms. [redacted] Revdex.com complaint. Ms. [redacted] brought her vehicle to Tonkin Gresham Honda on June 5,2015 to have pre-paid accessory items installed on her vehicle. The items included...

window tint and Max Guard paint sealant. Ms. [redacted] also requested a small bottle of touch-up paint so she could touch up a scratch on the bumper. Ms. [redacted] returned to Gresham Honda on June 13,2015 to pick up her vehicle. Ms. [redacted] noticed a small dent in the bumper in addition to a small chip in the same area during the delivery walk-around. Ms. [redacted] also noticed a scratch on the passenger side mirror. The vehicle was left at Gresham Honda and the items Ms. [redacted] pointed out were corrected and repaired. As a goodwill gesture, an additional chip in the hood {not caused while in our care) was repaired. Ms.[redacted] returned two days later to pick up her vehicle. During the walk­ around, we discovered that the front bumper had been hit (presumably by another customer) while in our customer parking area. The damaged bumper was replaced and max guard sealant was reapplied to the bumpers, doors and mirror. Ms. [redacted] was provided alternate transportation throughout the repair process. Ms. [redacted] picked up her vehicle on Sunday, June 21 after being satisfied with the repairs done to her vehicle. We sincerely apologize for the damage caused to Ms. [redacted] vehicle while in our care. We are examining ways to reduce the chance of damage being done to vehicles while in our care including installation of an additional security camera in the customer parking lot. In addition to correcting the items that were discussed, Gresham Honda has placed a $1,000.00 dollar parts and service credit in Ms. [redacted] account for future service, maintenance and repair. We hope that Ms. [redacted] accepts our goodwill gesture. We look forward to serving Ms. [redacted] in the future. Please do not hesitate to call me if you have any questions. Sincerely, Scott S[redacted] General Manager Ron Tonkin Gresham Honda

Complaint: [redacted]I am rejecting this response because:
It was nice to see a response but here is the situation. I am not understanding how you feel that changing the offer to 1000.00 in credit at your service department is any remedy to the matter. First off, how am I suppose to believe I can leave my car in your care and expect to get it back without damage. So far all three times it's been damaged in your care. Also I find it quite insulting that you feel that 1000.00 in store credit is compensation for the permanent damage you have made to my brand new vehicle, as well as the stress and waste of time you have caused me. Also I would appreciate you not saying you are making a goodwill gearure, as if you are just bending over backwards to help a person out because you feel bad. Every single part of this situation is your fault. Either replace the vehicle with the new vehicle I originally purchases before you all damaged it, or make a true offer that would compensate for the loss of value, stress, and loss of time that wouldn't require me to trust you and your service team to not damage my vehicle for the 4th time.
Sincerely,[redacted]

Re: Case# [redacted] Dear Ms. [redacted], I am disappointed to hear that Ms. [redacted] did not accept our response to her Revdex.com complaint. Our Internet Manager, Andrew (Andy) S[redacted] responded to Ms. [redacted] inquiry on April13,2015.. Ms. [redacted] was helping her daughter (who lives out of town) buy a Honda Fit. Ms. [redacted] was looking for an EX-L model in black, dark gray or white with an automatic transmission, heated seats and tinted windows. Her daughter lives in Longview, [redacted] and would be coming to town the following week to purchase a vehicle. Ms. [redacted] met with Andrew S[redacted] and together they visited Gresham Honda where they had hoped to look at a particular Honda Fit as advertised on Craigslist. Unfortunately, that vehicle has been sold days before. As mentioned before, our sales manager mistakenly told the sales manager at our sister store that the black Honda Fit she was interested in was still available. It was not. I apologize for our error. When Andy S[redacted] and Ms. [redacted] arrived and found that the vehicle was not available, Andy showed her the Fits in Gresham Honda's inventory including some Certified Used Fits. Ms. [redacted] was upset that the vehicle advertised on Craigslist at Gresham Honda was not available. There were similar vehicles available, but Ms. [redacted] and her daughter would have had to sacrifice options that they were wishing for. Since none of the vehicles in our inventory met all of her requirements and/or were priced higher than her daughter wanted to spend, Ms. [redacted] left our dealership. On April19,2015, Andy noted that he spoke to [redacted]. She told him that she was receiving emails from other dealerships promising to beat any price she gets by $100. Ms. [redacted] told Andy that she was going to go to the dealer offering the lowest price for a car. Andy had already committed to giving Ms.[redacted] and her daughter $150 under dealer invoice. Andy told her that he wasn't going to get into a bidding war on a Fit. Andy had already provided her with his best price and would ensure that Ms. [redacted] would have a pleasant buying experience. On April 23rd, Andy noted that the customer had purchased a Honda Fit EX for $18,500 and was no longer in the market to purchase a vehicle. It is unfortunate that we did not have a properly equipped Fit that Ms. [redacted] and her daughter wanted at their preferred price point. Our Internet Manager, Andrew (Andy) S[redacted] provided the buyer's mother with pricing on the EX and EX-L Honda Fits as requested and showed her vehicles in our inventory as well as the inventory at our Honda store on [redacted]. Andy worked very hard and would have wanted nothing more than to assist her and her daughter in purchasing a vehicle. Additionally, Ron Tonkin Family of Dealerships would like to have made Ms.[redacted] and her daughter a customer for life. Please do not hesitate to call me if you have any questions. Sincerely, Scott S[redacted] 
General Manager Gresham Honda

Re: Case# [redacted], Ms. [redacted]
Dear Ms. [redacted],
Thank you for the opportunity to respond to Ms. [redacted]'s letter. Tonkin Gresham Honda receiveda signed cancellation request for Ms. [redacted]'s extended warranty in May of 2016. We haveno records of a voicemail message left by Ms. [redacted] in...

January of 2016 requesting a cancellationof her warranty. Unfortunately, the signed cancellation request was filed incorrectly and did notgo through the normal channels for a refund. Because of the delay and the miscommunication,Tonkin Gresham Honda is honoring Ms. [redacted]'s request of the extended warranty cancellationbackdated to January 2016 for a complete and full refund of $2,100.00. Because the warrantypurchase was financed as part of the vehicle purchase, the refund check (please see theattachment) was mailed to the lender, Wells Fargo on September 9, 2016. Please keep in mind,that it may take several weeks for the lender to post this refund to Ms. [redacted]'s loan balance.
Ms. [redacted] also made a complaint regarding our loan application process. She states in her letterthat we sent her credit information to several different banks without her knowledge. Ms. [redacted]signed the credit application authorizing Tonkin Gresham Honda to pull her credit and submit toseveral banks in order to obtain the lowest interest rate for Ms. [redacted]'s loan.
Additionally, a check for $92.99 to cover the cost of the faulty sensor will also be mailed directlyto Ms. [redacted] today, September 12, 2016.A member of our team reached out to Ms. [redacted] and she is happy about the outcome. We lookforward to serving Ms. [redacted] in the future.
Sincerely,
Scott S[redacted]General ManagerRon Tonkin Gresham Honda

Re: Case # [redacted],[redacted] Dear Ms. [redacted]: We were disappointed to receive [redacted] response to our offer of a $1,000 service credit to satisfy her as a result of the minor mishaps to her vehicle at Gresham Honda. We are very appreciative of Ms.[redacted] business and value her as a customer. Ms. [redacted] continues to request a new vehicle to replace the one she purchased; she simply is not entitled to one, however, and her request is an overreach. Apparently, Ms. [redacted] feels that her car is not new anymore. That's not the case at all. It is not uncommon at all for a car to receive minor scrapes during its life and it's just unfortunate that these very minor abrasions happened right away and while at the dealership. I will note, however, that even Ms. [redacted] herself admitted that she somehow damaged the hood of her vehicle and we were happy to fix that problem for her without any fuss and at no charge. That repair would normally have been her responsibility. She knew that when her car sustained some minor damage it would need to be repaired. It did not make the car any different. So I ask, is she alleging that since the bumps happened at the dealership that that is somehow different; because she didn't do it herself? Let's examine the damage that occurred to her vehicle; it was minor. Let's also examine the repairs to same. Clearly, this is not a damaged vehicle. To begin with, the car was not in any accident. There was no structural damage and no body panels were dented. Nothing like this gets reported to any insurance agency nor is required to be reported to CarFax. The value of her vehicle is unchanged. There was a scrape to her mirror, a scratch on the body underneath it and the bumpers were hit; more like "tapped" would be a more accurate description. Further, her hood was damaged of her own fault. To repair the vehicle ALL parts were replaced with Honda Factory parts that were painted at the factory and supplied just like her car's parts off the assembly line. Same parts exactly. They were not "painted" by us so there is no possibility of it being anything other than a genuine Honda bumper skin and mirror cover in the exact same Honda color. We replaced BOTH bumpers, as they had a scratch, and the mirror cover, completely. Again, the same part, pre-painted by the factory. The only real "repair'' was to the scratch underneath her mirror. If she is not satisfied with that repair, we are happy to take the vehicle to our body shop and have them re­ perform it. Moreover, on the day Ms. [redacted] picked her vehicle up, after the items were corrected, she stated she was well satisfied. We are confused as to this change of position on her part. In summary, there is no justification whatsoever for Ms. [redacted] to receive another car in exchange for this one. As stated above, we are dismayed that Ms. [redacted] rejected and walked away from our offer of a $1,000 service credit. Nonetheless, in the spirit of good faith, we will once again extend this offer to her. We look forward to her response within 10 days after her receipt of this letter, after which the offer will expire. The credit may be used toward accessories for her vehicle or any service needs for the next 2 years. Thank you for your courtesy. Sincerely, Scott S[redacted] GeneralManager Ron Tonkin Gresham Honda

11-4-2015
 
Revdex.com
Attn: [redacted]
PO Box 1000DuPont, WA 98327
October 30, 2015
Re: Case # [redacted]
Dear Ms. [redacted],
Mrs. [redacted] [redacted] sent an email to Mr. [redacted], Service Director at Tonkin Gresham Honda on October 28, 2015 at 9:08am. Mrs. [redacted] requested that she be able to return the Equinox she purchased at our store for a full cash credit. Mr. and Mrs. [redacted] returned the Equinox to our store and signed a release form, attached for your review. Because Mrs. [redacted] was going to be leave for vacation, she asked that we honor the store credit of $ 12, 152.00 until she returns from her travels so that she would have adequate time to search for a vehicle at Tonkin Gresham Honda. We obliged. Upon her return, she will search and purchase from Gresham Honda an alternate vehicle.
Gresham Honda has agreed to honor [redacted] request and hold the credit for a period of three to four weeks.  [redacted] agrees to return to Gresham Honda and apply the credit toward an alternate vehicle for purchase.
Please do not hesitate to call me if you have any questions.
Sincerely,
Scott S[redacted]
General Manager
Tonkin Gresham Honda
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:  I feel that I am forced into accepting the response or end up with absolutely no compensation for the loss of value to my vehicle, the stress, and the waste of time this whole ordeal has put me through. I'll take your "good gesture" 1000.00 offer as long as it can be used at a different Tonkin location. I don't feel it would be wise for me to leave my vehicle in the care of Tonkin Gresham and potentially have it damaged for the fourth time. I also want there to be no confusion. I am not satisfied with the result of this dispute. I understand that somehow you were all under the impression that when I picked up my vehicle for the final time that I was happy. That is completely wrong. I was not happy at all, I was just relieved to finally have the car that I purchased after all that time and stress after it was simply supposed to have interior/exterior protection added as well as window tint. 
Also in response to your statement about the chip under the door being corrected to my satisfaction, absolutely not. Am I going to bring it back to your shop so it can sit there for four more days and have the chip filled with the results comparable to a paint pen? Absolutely not, it would be foolish to do so, we all know what happened last time you guys attempted that repair. I hope that you guys, as a supposed reputable dealer, are happy with the result of this. I know many friends and family that are disgusted with the situation that has happened. You have lost more than just myself as a customer. It is not good business. 
It would also be great of you all to return a phone call when a message is left. If you can please just respond to the inquiry on if the credit can be used at your other Tonkin location so I can visit them to have maintenance done I would appreciate it. Sincerely, [redacted]

Dear Ms. [redacted],
 
Please find attached our response to Mr. [redacted] complaint, Case # [redacted]. If you have any questions, please do not hesitate to contact me. Thank you.
 
Sincerely,
Lisa N[redacted]
 
Lisa N[redacted]
Executive Assistant
 
Ron Tonkin Family of...

Dealerships | 122 NE 122nd Avenue |Portland, OR  97230 |(503) 408-4108 Office
 
Dear Ms. [redacted],
Thank you for the opportunity to respond and immediately remedy the issues with Mr.[redacted] 2013 Chevrolet Cruze, which he purchased on September 8, 2016. I apologize for theinconvenience and frustration Mr. [redacted] has experienced with said vehicle.
Mr. [redacted] stated in his complaint that the bumper's factory clips had come loose. He alsostated that the vehicle made a ratcheting noise when started. We ordered all necessary partsand materials and began repairs as soon as they arrived. Mr. [redacted] was placed in acomplimentary loaner vehicle while his own vehicle was being repaired.
We were in close contact with Mr. [redacted] throughout the process and gave regular updates.Without question, we promptly provided these repairs with no cost to Mr. [redacted].
Additionally, we provided a $100 check to Mr. [redacted] to assist in making his first car payment.We are very confident that all has been fixed and that Mr. [redacted] is satisfied with the servicesprovided. We look forward to serving Mr. [redacted] in the future. Please do not hesitate to callme if you have any questions.
Sincerely,
Scott A. S[redacted]General ManagerTonkin Gresham Honda
This communication is the property of Ron Tonkin Dealerships and may contain confidential or privileged information. Unauthorized use, disclosure or distribution of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by replying to this e-mail and destroy all copies of the communication and any attachments.

Re: Case# [redacted] Dear Ms. [redacted], We are in receipt of Ms. [redacted] complaint dated 4/18/15. Ms. [redacted] had been working with a salesperson from our sister store, Ron Tonkin Honda on [redacted] in Portland. Mike S[redacted], the General Sales Manager from that store...

phoned our store's manager, Jeremy B[redacted] to confirm that a specific pre-owned 2015 Honda Fit was still available. Jeremy B[redacted] knew which vehicle he was inquiring about, as it was our oldest unit on the lot and could see the black Honda Fit Ex from his window. Unfortunately, the Honda Fit that Ms. [redacted] was interested in had sold earlier that week. Our General Sales Manager made a mistake as there were two black Honda Fits and he thought the one he could see out the window was the one that Ms. [redacted] was inquiring about. Mr. B[redacted] realized his mistake when Ms. [redacted] and the salesman showed up on the lot. This vehicle that was available had 13,000 less miles than the vehicle that Mike S[redacted] was inquiring about and very close to the same price. Ms.[redacted] mentioned her concern regarding our Craigslist pricing. While our stores may change pricing as often as every two to three days to keep a competitive edge, the lowest price shown on Craigslist for any particular stock number is the price that we will honor. So, while there may be several different ads on Craigslist for the same vehicle, the lowest price is always honored, whether the customer knows the current price or not. Unfortunately, older ads and prices remain on Craigslist until the Craigslist advertisement expires. The vehicle that Ms. [redacted] was ultimately looking for was sold prior to her coming to the dealership. We do not practice Bait and Switch at any of the Tonkin dealerships, including Ron Tonkin Gresham Honda. I deeply apologize for the inadvertent error made by our General Sales Manager, Jeremy B[redacted],thinking that the vehicle was still available. As the General Manager, please know that my staff and I strive to provide superior service for our customers. I deeply regret the frustration that our error caused Ms. [redacted]. We hope to have an opportunity to serve Ms. [redacted] in the future. Please do not hesitate to call me if you have any questions. Sincerely, Scott S[redacted] General Manager