Tonkin Nissan

Re: Case# [redacted] , [redacted] phoned Tonkin Wilsonville Nissan on August 7, regarding a Mazda She initially spoke to Alex H [redacted] and then was handed over to Damian L***, our Pre-Owned ManagerDamian explained to Ms [redacted] that the vehicle had been listed on the internet by mistakeThe vehicle did not pass inspection and a decision was made to send it to the auction; this vehicle would not be made available to the public Ms [redacted] then requested to speak to Damian's supervisor.Being Damian's supervisor and the General Manager of Wilsonville Nissan, I returned Ms [redacted] 's call within minutesMs[redacted] explained to me that she was upset that we would not sell her the vehicle she saw online I then re­ iterated to Ms [redacted] that the vehicle had been posted for sale by mistake and that it had already been removed from our online websiteI explained to Ms [redacted] that the vehicle was removed from the website, not because of the low price, but because of the fact it was not "sellable" based on the current conditionI explained to Ms [redacted] that it would be our pleasure to sell her a vehicle, but that it would have to be a reliable one that would pass inspection and meet her budget requirementsShe accepted my offer and I asked her if it would be acceptable for Damian or myself to follow up with her if we found a vehicle(s) that met her requirementsShe explained to me that she had private financing for up to $8,and it required her to have it inspected by her own mechanic I told her that we would follow up with her once we found retail inventory that met her description She told me she was in no hurry but planned to shop for cars that weekend and in the coming weeks.Damian L [redacted] phoned Ms [redacted] that same afternoon to run a couple of vehicles by her for interest and she did not answer or return his callThe following day, August 8, 2017, I personally reached out to Ms [redacted] by phone to discuss some options and she did not answer or return my phone call either.I apologize that the vehicle that Ms [redacted] found interest in was posted on our website by mistakeI am personally still happy to help Ms [redacted] find a safe and reliable vehicleWe are happy to allow a vehicle inspection by her own mechanic, as she stated would be a requirement to purchase a vehicleThe vehicle mistakenly posted to our website would never have passed such inspection.We look forward to serving Ms [redacted] in the futurePlease do not hesitate to call me if you have any questions.Sincerely,Sean A [redacted] General ManagerTonkin Wilsonville Nissan

Complaint: ***
I am rejecting this response because:It doesn't matter who the business had call me or try to convince me that the car was dangerous and help me buy something elseThe bottom line is that you probably made a mistake with the pricingWhy not just have some integrity as a company instead of trying to dismiss the complaintI don't think it's good business and I wouldn't buy any car from the dealership because anyone can see they are not honest and don't have integrity as a company.I want the complaint logged so that others can seeI don't think it will make some huge difference but maybe someone will read it.
Sincerely,
*** ***

Revdex.com
Attn: [redacted]
PO Box 1000DuPont, WA 98327
 
October 9, 2016
 
Re: Case # [redacted]
 
Dear Ms. [redacted],
 
Thank you for allowing me the opportunity to respond to Mr. [redacted]’s complaint regarding his electric...

vehicle, a 2011 Nissan Leaf, purchased from Wilsonville Nissan on April 16, 2011. Mr. [redacted] contends that the battery in his electric vehicle is not functioning to the level that the manufacturer advertised and intended. 
 
A Class Action Lawsuit was created by Nissan Leaf owners against the manufacturer – Nissan. The Lawsuit was created to resolve Nissan’s obligations, if any, related to the driving range and battery capacity of 2011-2012 Nissan Leaf vehicles. To be a member of the lawsuit, one must be a current or former owner or lessee of a 2011-2012 Nissan Leaf vehicle in the United States and its territories. In order to obtain a refurbished battery from the manufacturer, the number of battery bars displayed on the dash had to drop BELOW nine bars of battery capacity out of twelve bars within the first 60 months of ownership or 60,000 miles, whichever occurred first. Unfortunately, Mr. [redacted] does not meet these requirements. To this day, the vehicle’s battery displays 10 out of 12 bars of battery capacity. Further, Mr. [redacted]’s vehicle still has under 60,000 miles on the odometer, however, he surpassed the 60-month timeframe in April of 2016.
 
Mr. Ed T[redacted], co-owner of Tonkin Family of Dealerships, has contacted Nissan’s Arbitration Specialist, Anthony [redacted] to advocate on behalf of Mr. [redacted] to find a
 
 
 
 
 
 
 
solution for our customer. Mr. [redacted] said there was nothing he could do to help Mr. [redacted] as an individual since he is still a member of the Class Action Lawsuit, since he did not opt out. Mr. [redacted] adds, “The documents that we have on file in regards to the charging and estimated range is in the customer file and signed by the consumer that they understood the range was “Estimated”.”
 
Mr. T[redacted] is empathetic to the customer’s plight and is continuing to fight on the customer’s behalf, especially since the customer first started complaining about the loss in driving range within the first year of ownership.
 
Please do not hesitate to call me if you have any questions.
 
Sincerely,
 
 
Sean A[redacted]
General Manager
Wilsonville Nissan

Re: Case# [redacted] phoned Tonkin Wilsonville Nissan on August 7, 2017 regarding a 2006 Mazda 6. She initially spoke to Alex H[redacted] and then was handed over to Damian L[redacted], our Pre-Owned Manager. Damian explained to Ms. [redacted] that the vehicle had been listed...

on the internet by mistake. The vehicle did not pass inspection and a decision was made to send it to the auction; this vehicle would not be made available to the public.  Ms. [redacted] then requested to speak to Damian's supervisor.Being Damian's supervisor and the General Manager of Wilsonville Nissan, I returned Ms. [redacted]'s call within 15 minutes. Ms.[redacted] explained to me that she was upset that we would not sell her the vehicle she saw online.  I then re­ iterated to Ms. [redacted] that the vehicle had been posted for sale by mistake and that it had already been removed from our online website. I explained to Ms. [redacted] that the vehicle was removed from the website, not because of the low price, but because of the fact it was not "sellable" based on the current condition. I explained to Ms. [redacted] that it would be our pleasure to sell her a vehicle, but that it would have to be a reliable one that would pass inspection and meet her budget requirements. She accepted my offer and I asked her if it would be acceptable for Damian or myself to follow up with her if we found a vehicle(s) that met her requirements. She explained to me that she had private financing for up to $8,000 and it required her to have it inspected by her own mechanic.  I told her that we would follow up with her once we found retail inventory that met her description.  She told me she was in no hurry but planned to shop for cars that weekend and in the coming weeks.Damian L[redacted] phoned Ms. [redacted] that same afternoon to run a couple of vehicles by her for interest and she did not answer or return his call. The following day, August 8, 2017, I personally reached out to Ms. [redacted] by phone to discuss some options and she did not answer or return my phone call either.I apologize that the vehicle that Ms. [redacted] found interest in was posted on our website by mistake. I am personally still happy to help Ms. [redacted] find a safe and reliable vehicle. We are happy to allow a vehicle inspection by her own mechanic, as she stated would be a requirement to purchase a vehicle. The vehicle mistakenly posted to our website would never have passed such inspection.We look forward to serving Ms. [redacted] in the future. Please do not hesitate to call me if you have any questions.Sincerely,Sean A[redacted]General ManagerTonkin Wilsonville Nissan