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Tonna Mechanical

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Tonna Mechanical Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ October Re: Case # [redacted] (Ref # 19-17598- [redacted] -4-303) To whom it may concern: We are aware that a complaint was filed against our firm by one of our clients and we want to be sure that you are aware of the circumstances associated with the dealings we had with this individual and the settlement that was reached with him Tonna Mechanical (Tonna) was called out by this client to review a "No Cooling" service issue that he had with his Air Conditioning system by locating us through the Internet The background to this issue is as follows: Tonna was contacted to provide service to a residence in Blaine Our policy is 'shop to shop' invoicing for service calls The service technician was dispatched as a 'first call' directly from our technicians home in Inver Groove heights Upon arrival the technician was greeted by the client and told where the system was located and he was advised that the client had another service firm that looked at the system and had indicated that they would not service the unit due to the age of the unit and the type of refrigerant the system used The service technician checked the unit and found that the issue was not low refrigerant but a bad compressor unit When the client was advised of this, and the cost to repair the compressor or replace the unit, the client indicated that he did not want to proceed with any further repairs The client was invoiced $for the trip charge and the time spent to review the service issue The client refused to pay for the travel time associated with the trip charge In spite of the fact that all verbal directives to service companies are considered binding contracts once the service is accepted, Tonna made a good faith gesture to delete the trip charge, should there have been any misunderstanding on this, and reduced the invoice to the client to $ The client paid $towards the total invoice The technician left the residence and returned to other calls The client was subsequently invoiced for the remaining $open on the account and he refused to pay for that remaining balanceIn a subsequent discussion with the Department Manager, a further good faith gesture was made and the $was waived and the balance was cleared from the clients account In spite of the fact that every effort was made to resolve this matter with the client, and every concession was made to settle this matter, the client reported the incident to the office Tonna Mechanical takes every client concern seriously and in this case attempted to reach resolution with this client to maintain that relationship, however, in spite of the fact that we had spent significant time to assist this client with his service needs and dedicated the time necessary to resolve the invoice issues, it appears that this effort was not satisfactory to this client, and Tonna regrets that outcome Thank you

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Address: 1440 Industrial Dr NW, Manhattan, Kansas, United States, 55901-0830


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