Tony B's Lawn & Landscape

If the customer will be just a little patient he will find the credit to his credit card shortly.  It was processed yesterday and it usually takes between 2 and 4 days to be processed and show up on his credit card statement.  A full refund has been granted to the customer as...

promised.[redacted], Vice President - Legal Affairs

Complaint: [redacted]
I am...

rejecting this response because the wrong yearbook was send to my house. I called Balfour and I was told they were going to call me back. I never received a phone call. I have no use for the yearbook. They need to send me a shipping label so that I send the yearbook back.  I want this business to give me my money back. 
Regards,
[redacted]

We did not handle this customer complaint as quickly as we should have and apologize to the customer.  A credit has been issued today to the credit card that was used to purchase the announcements and should show up on the customers credit card account within the next four to seven days for the...

full purchase price. We would like for the customer to return the announcements to us so that we can determine what went wrong with our quality and fix it. We will be glad to reimburse the customer for the return shipping.Respectfully,[redacted] - Legal Affairs

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Commemorative Brands have agreed to find a replacement item from the one that I ordered. It seems that it will be satisfactory but I will not receive the item for 4-6 weeks. The replacement is more expensive and they honored the original price. I did go on the Revdex.com website and comment about this. Thank you for your support in this matter, I think it went a long way in expediting resolution in this issue. 
Regards,
[redacted]

From: [redacted] [mailto:[redacted]] Sent: Wednesday, April 29, 2015 6:33 AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]   I accept the response but get a server error  (Run Time Error) when I accept it electronically accept it.

We were unable to change the font on the graduation announcements to the satisfaction of the customer.  We have been informed that the Sales Representative has issued a $10 refund check to the customer and the matter has been resolved.Respectfully,[redacted] - Legal Affairs

Here at Balfour, providing quality customer service is our top priority.  We have since contacted Ms. [redacted] to ensure that she did receive the correct announcement, both the custom and return address seals.  We also refunded her $25 (25% of the cost of her order) as compensation for...

this error. We would like to thank Ms. [redacted] for extending an opportunity for us to resolve this issue.

Dear [redacted]:Please accept our sincerest apology for any trouble or inconvenience this situation may have caused you because it is our goal to maintain the highest level of customer service.  Although, Balfour is not the manufacturer of your ring, we will work with you to try to find the...

company that manufactured your ring.  In addition, within the next 7 to 10 business days, you will receive a check in the amount of $15.00, for your postage reimbursement.  Again, thank you for allowing us to address your needs and provide the best solution available to resolve your issue.  Sincerely,[redacted]Contracts & Compliance Manager

We have investigated this complaint and found that the customer returned her ring to the sales office on July 21, 2017.   The ring was re-sized and shipped back to the customer on the same day, and delivered on July 24, 2017, per our tracking information.  We contacted the customer and she...

appeared to be satisfied with the service she received.  Again, I would like to thank our customer for allowing us the opportunity to resolve her issues.  Thank you,[redacted]

Dear Ms. [redacted]: Please accept our sincerest apology for any inconvenience this situation may have caused you.  To maintain the highest level of customer service, we have repaired your ring and issued a check in the amount of $50.00, the agreed upon postage reimbursement.  Both items...

are scheduled to be mailed to your address on May 1, 2017.   Thank you for allowing us to provide the best solution available to resolve your issue.   Sincerely,[redacted]Contracts & Compliance Manager

Complaint: [redacted]
I am rejecting this response because:  As I reported...

in my complaint, I found this branch of the company to be highly unprofessional and/or incompetent.  I have many people traveling long distances for this event, and no faith that the items will actually arrive as stated.  I again request that this complaint remain open until we have the proper size and style of graduation gear in hand.  If they prefer to ship the merchandise directly to my residence, I will gladly retract the complaint.
Regards,
[redacted]

We under stand the customers desire for a new ring and have entered a new ring into production.  The new ring should ship to him around January 25th to 28th and at no charge. We want the customer to enjoy his Baylor University Ring for many years.[redacted], Vice President - Legal...

Affairs

We apologize for not being able to satisfy the customers requirement for overnight delivery of replacement announcements. It just was not possible.  We have issued a check for the full refund of the customer purchase price. It should be received shortly.Respectfully,[redacted], Vice President...

- Legal Affairs.

With regard to the below customer complaint # [redacted] – [redacted] (or [redacted] – be advised that we shipped a new yearbook to her via FedEx on April 26. It appears that the matter has been closed as I am unable to post our response to the Revdex.com web site.[redacted]

We apologize that we have been unable to produce the yearbook ordered by customer.  A refund check was requested on May 27th for $82.00 double the purchase price to compensate customer for the poor service she has received.  She should receive the check within 7 to 10 days.  If not received let us know and we will see that she receives it promptly.  We do not need the yearbook she has returned to us. She may dispose of it if she wishes.[redacted],Vice President - Legal Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me I need to find who made the ring because two Balfour employees at the local office told me it was their trademark before shipping it. I also was told by a Balfour vendor at the base bx that it was indeed their ring and trade mark. He promised it would be fixed and that's when it was sent back however and my shipping was kept. On top of that I went to four jewelry stores and they verified that indeed it was balfours trade mark logo for military on the inside of the ring. Using Google to find balfours trade mark SYMBOL also appears to verify that the military trade mark pops up as Balfour during searches. I also called the lack land AFB BX where I went to basic and bought the ring and they verified it was not only Balfour that was used as a ring vendor in 2009 but also the only vendor used by [redacted] in 10 years. The BX is willing to comment and verify that Balfour designed the [redacted] rings in July 2009. I asked for a photo of the symbols that would show the trade marks but they did not provide me with their trade mark to compare symbols. They also did not make me a list of common Sybil's used by other companies when asked  so I can see who else it may be made by
Regards,
[redacted]