An agreement was made to reimburse her for$ which she said was the price another plumber would charge her We agreed for her to call us once the job iscomplete by another plumber and when we receive the outside faucet weoriginally installed, we would refund the $ by check within the sameday Please have her contact us once job iscompleted by another plumber via mail: [redacted] , NJ [redacted] and I will personally bring her a check in the amount listed aboveand pick up our outside faucet as well
I am rejecting this response because: They said they would send me a refund and to date they have not I will not fix it prior to the refund and I will not speak to them other than in written form They have my address and it is now up to them to refund me for the issues I stated in my complaintOnce it is fixed the evidence of the problem will be gone so it will not be fixed prior to a refund
An agreement was made to reimburse her for$ which she said was the price another plumber would charge her We agreed for her to call us once the job iscomplete by another plumber and when we receive the outside faucet weoriginally installed, we would refund the $ by check within the sameday Please have her contact us once job iscompleted by another plumber via mail: [redacted] , NJ [redacted] and I will personally bring her a check in the amount listed aboveand pick up our outside faucet as well
I am rejecting this response because: They said they would send me a refund and to date they have not I will not fix it prior to the refund and I will not speak to them other than in written form They have my address and it is now up to them to refund me for the issues I stated in my complaintOnce it is fixed the evidence of the problem will be gone so it will not be fixed prior to a refund