The customer contacted me last week and was told that they needed to bring it back to the repair shop that did the work last yearThe AC was recharged last year and has lost charge againWe paid [redacted] Automotive to fix the problem and the problem they fixed did not fix it long termThe customer was told to take it back there and if it was leaking at the compressor we would do what ever it took to fix the problemI asked the customer to have the shop call me when they dropped it off so I would know it was there and I could follow up with the shop to help make sure it was repairedAt no time has the customer been told that we would not help them to get this problem solvedHowever we do not own a shop and we do not work on carsI'm waiting still for them to drop the car off so we can do our best to help themThank Don K [redacted]
The customer contacted me last week and was told that they needed to bring it back to the repair shop that did the work last year. The AC was recharged last year and has lost charge again. We paid [redacted] Automotive to fix the problem and the problem they fixed did not fix it long term. The customer...
was told to take it back there and if it was leaking at the compressor we would do what ever it took to fix the problem. I asked the customer to have the shop call me when they dropped it off so I would know it was there and I could follow up with the shop to help make sure it was repaired. At no time has the customer been told that we would not help them to get this problem solved. However we do not own a shop and we do not work on cars. I'm waiting still for them to drop the car off so we can do our best to help them. Thank Don K[redacted]
We have spoke with the customer today to resolve her issues. Customer stated she was happy and desired to have this complaint closed. Donald K[redacted]
The customer contacted me last week and was told that they needed to bring it back to the repair shop that did the work last yearThe AC was recharged last year and has lost charge againWe paid [redacted] Automotive to fix the problem and the problem they fixed did not fix it long termThe customer was told to take it back there and if it was leaking at the compressor we would do what ever it took to fix the problemI asked the customer to have the shop call me when they dropped it off so I would know it was there and I could follow up with the shop to help make sure it was repairedAt no time has the customer been told that we would not help them to get this problem solvedHowever we do not own a shop and we do not work on carsI'm waiting still for them to drop the car off so we can do our best to help themThank Don K [redacted]
It was against Family Auto of Easley. Can we put as resolved? Compliant#[redacted]. Thanks!
The customer contacted me last week and was told that they needed to bring it back to the repair shop that did the work last year. The AC was recharged last year and has lost charge again. We paid [redacted] Automotive to fix the problem and the problem they fixed did not fix it long term. The customer...
was told to take it back there and if it was leaking at the compressor we would do what ever it took to fix the problem. I asked the customer to have the shop call me when they dropped it off so I would know it was there and I could follow up with the shop to help make sure it was repaired. At no time has the customer been told that we would not help them to get this problem solved. However we do not own a shop and we do not work on cars. I'm waiting still for them to drop the car off so we can do our best to help them. Thank Don K[redacted]
We have spoke with the customer today to resolve her issues. Customer stated she was happy and desired to have this complaint closed. Donald K[redacted]