Tony the Greek Foreign Car Service

We apologize for the delay in delivering the remaining portion of Ms [redacted] household goods I did verify with our operations department the shipper received her goods 9/20/ We have forwarded an Inconvenience Claim form to the email address we have on file for Ms [redacted] Thank you

We have received the Revdex.com complaint filed by [redacted] under complaint ID of We have reviewed the claim and file and find as follows: On 2/14/17, we extended an offer of $as a goodwill settlement of which $has already been issued to Mr [redacted] We will agree to the requested settlement of $to resolve this claim and will email Mr [redacted] the settlement release agreement Again, we apologize for any dissatisfaction Mr [redacted] ’s may have experience and trust this response will able to you to close this matter in regards to StevensSincerely, Stevens Worldwide Van Lines

We are responding to the Revdex.com Comp**int filed under # [redacted] by [redacted] We have reviewed the comp**int and find as follows: As a service provider, we completed our obligation to load and move the g**ss table from [redacted] to [redacted] It is the customer’s responsibility to ensure that the items that are contracted to move to have accessibility at destination as [redacted] is delivering items to a location that is sight unseen, we would not have been able to determine the accessibility at the delivery location [redacted] made every effort to deliver the g**ss table, however it was impossible for the **rge foot g**ss table to be moved up flights of a tight spiral staircase We suggested alternatives for the delivery of the table, such as delivering to a mini storage unit or hoisting of the table, however these options were refused by the customer We also provided the option to contract to move the g**ss table back to [redacted] for a cost of $1,704.56, however this was also refused After the attempt of delivery we sent a second independent professional company to inspect the staircase and table to determine if the foot g**ss table could be moved up the spiral stairs This second professional company agreed that it was impossible for the table would not be able to deliver up the staircase safely The g**ss table not being able to fit or not being able to be delivered up the flight of a spiral staircase is not the fault or liability of [redacted] Worldwide Van Lines and [redacted] has not agreed to move this table back to [redacted] free of charge We will still honor the price of moving the g**ss table back to [redacted] that was quoted in 2014, if Ms [redacted] wishes to contact [redacted] for those moving services We apologize for any difficulties and dissatisfaction Ms [redacted] may have had We trust that this response will allow you to close the case.Sincerely, [redacted] Worldwide Van Lines

Response to Revdex.com Complaint# [redacted] We are in receipt of the Revdex.com Complaint filed by [redacted] under ID# [redacted] on 8/25/We sincerely apologize that the driver’s labor crew did not show up and that nobody in our local Cleveland office was available to assist in finding labor on that Saturday morningThankfully the driver was able to find help with a local moving company and get the job completed by 4pmOur system notes show Ms [redacted] contacted our customer service department on 8/25/to voice her dissatisfaction with the move and stated she is not looking for compensation and not planning on filing any claims for the damaged items mentioned in the complaint She stated that she is just looking for an answer as to how everything went so poorlyThe driver mentioned in this complaint ( [redacted] ) is a [redacted] driver and not associated with a 3rd party so not sure why he would have stated otherwise And it is the driver’s responsibility to have the appropriate labor set up for the job He also should have the phone number for our Operations department that is on call 24/in situations like these to provide assistance in securing laborWe have addressed these issues with the driver and appreciate the feedbackWe again apologize for any difficulties and dissatisfaction Ms [redacted] may have had and trust this response will allow you to close the caseSincerely, [redacted] Worldwide Van Lines

We have received the Revdex.com complaint filed by Mr*** *** under complaint ID #*** pursuant to the relocation we performed for Mr& Mrs***On behalf of Stevens Worldwide Van Lines we apologize for any dissatisfaction Mr& Mrs*** may have experienced with this recent
relocation. We have reviewed the complaint filed and find as follows: Mr*** filed a claim with Stevens Van Lines on 10/13/17. On the same day, Stevens Van Lines claim adjuster *** *** sent an email to Mr*** acknowledging receipt of the claim and requesting photographs of the damaged items. On 10/15/17, Mr*** emailed the requested photographs to Ms***. On 11/10/Ms*** sent authorization to our repair firm to contact Mr*** to set up an appointment to inspect and reassemble the piano. On 11/13/Mr*** advised Ms*** that he plans on disputing the move charges on this credit card. An appointment for the inspection/reassembly of the piano was set with Mr*** for 12/1/17; however, due to an illness the repair firm had to reschedule the appointment. The new inspection date has been set for 12/15/17. Mr***’s complaint was that no action had been taken regarding his claim. However, based on the chronology we have presented, we respectfully dispute Mr***’s assertion. On 12/7/we received notice from American Express that Mr*** is disputing the moving related charges applied to his credit card. A letter was sent to Mr*** on 12/7/stating that no further action can be taken on this claim as there is now a balance due. Under the Filed Rate Doctrine, a customer cannot be excused from paying for the move because goods suffered loss or damage or because the customer perceives that they did not receive the quality of service to which they were entitled. Once Mr*** pays the balance due, we will resume processing his claimAgain, we apologize for any dissatisfaction Mr& Mrs*** may have experienced and trust this response will able to you to close this matter in regards to Stevens

We have received the Revdex.com complaint filed by *** *** under complaint ID of* While we have no customer by the name of *** ***, the registration number that was provided of 16-is for a shipment for Melissa WebbWe have reviewed the claim and file and find as follows: On
behalf of Stevens Worldwide Van Lines, we apologize for any dissatisfaction Ms*** may have experienced during this move. On 8/22/16, prior to moving, Ms*** signed and acknowledges the receipt of “Your Rights and Responsibilities When You Move.” On 8/31/16, Ms*** also signed the Bill of Lading, which outlined the terms and conditions regarding liability. Both documents state that Stevens would not be liable for an act, omission or order of the shipper. The claim that was received were for cartons that were packed by owner. As these cartons were packed and seal prior to our crews arrival we have no knowledge of the contents of these cartons or the quality of packing. Stevens cannot be held liable for loss of items from these cartons as there is no proof the items were tendered or any damage due to the quality of packing, without the evidence of notations at delivery for any opened or damaged cartons Therefore, Stevens maintains our denial of liability for these packed by owner cartons Again, we apologize for any dissatisfaction Ms*** may have experience and trust this response will able to you to close this matter in regards to StevensSincerely, Stevens Worldwide Van Lines

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID 11965805, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The amount offered does not adequately cover the loses incurred during our move and does not address the loss of escrow payment as a result of the move not being completed on timeWe would consider a settlement in the amount of $
Regards,
*** ***

We are in receipt of the response to the Revdex.com complaint filed by *** *** under case #*** We apologize for any frustrations Ms*** has experienced. We have traced with all parties for the claimed missing box, however the trace came back negative with all
parties. We have advised Ms*** of the results and have sent a claim form for her to file her claim on 11/3/15. We have received Ms *** completed claim on 5/3/16. We will review the claim and all documentation as soon as possible and reach out to Ms*** with any questions we may have. We will settle the claim as quickly as possible once we have completed the review of all the information and have completed our investigation We apologize for any difficulties and dissatisfaction Ms*** has had and trust that this response will allow you to close this case Sincerely,Stevens Worldwide Van Lines

We have received the Revdex.com complaint filed by *** *** under complaint ID of We have reviewed the claim and file and find as follows: On 2/14/17, we extended an offer of $as a goodwill settlement of which $has already been issued to Mr***. We will agree to the requested settlement of $to resolve this claim and will email Mr*** the settlement release agreement. Again, we apologize for any dissatisfaction Mr***’s may have experience and trust this response will able to you to close this matter in regards to StevensSincerely, Stevens Worldwide Van Lines

We have received the Revdex.com complaint filed by *** *** under complaint ID of We have reviewed the claim and file and find as follows: On behalf of Stevens Worldwide Van Lines, we apologize for any dissatisfaction Mr*** may have experienced during this
move. Mr*** has sent a dispute directly to Stevens regarding his claim on 2/7/17, we are the process of reviewing his concerns and information with the appropriate parties. We will issue a response directly to Mr*** when we have completed our investigation regarding his concerns, comments and claimAgain, we apologize for any dissatisfaction Mr*** may have experience and trust this response will able to you to close this matter in regards to StevensSincerely, Stevens Worldwide Van Lines

[A default l*** is provided here which indicates your rejection of the business's response.
B*** Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Congratulations on taking advantage of my wife and not holding yourselves accountable. Items were NOT broken during packing, items were NOT delivered. Do the right thing! I don't know what else to say.
Regards,
*** ***

We apologize for the delay in delivering the remaining portion of Ms*** household goods. I did verify with our operations department the shipper received her goods 9/20/ We have forwarded an Inconvenience Claim form to the email address we have on file for Ms***
Thank you

We are in receipt of the Revdex.com complaint filed by [redacted] under case #[redacted] on 2/16/16.  We have reviewed the complaint, file and documentation and find as follows: On 12/2/15, this shipment was loaded and a final walk through of the residence was preformed to ensure all items that...

were to be transported were included in the shipment.   The generator was not identified at this time to be included or loaded.   A weighing of the shipment was performed to account for the charges and cost of the move.  The generator was not included in the weight of the shipment and therefore has not been charged to Ms. [redacted] for moving it to Florida.   However, we have arranged for the generator to be shipped to Florida, at no cost to Ms. [redacted] as goodwill gesture and for customer services.  At this time the generator is scheduled to be delivered on 3/4/16.   We apologize for any difficulties and dissatisfaction Ms. [redacted] has had and trust that this response will allow you to close this case.

We are in
receipt of the Revdex.com complaint filed by [redacted] under case #[redacted].  We have reviewed the complaint, file and
documentation and find as follows:On 8/27/15, we delivered Ms. [redacted]’s belongings to
her residence in [redacted], VT.  The inventories Ms. [redacted] signed give...

a
warning above the signature line that states “WARNING before signing check
shipment, count item and describe loss or damage in space on the right
above.”   The Uniform Household Goods Bill of Lading & Freight
Bill states in the delivery acknowledgement that the “shipment was received
in apparent good condition except as noted on the inventory and services
ordered were performed.”  The only item that changed condition during our
handling and the item that Ms. [redacted] took exception to, was damage to a hutch.   On 9/1/15, Ms. [redacted] filed a claim for
the hutch.  On 10/7/15, we issued a settlement
for estimated cost of repair and stated that if the actual cost of repair
exceeds the amount allowed to submit the estimate for further
consideration.   Ms. [redacted] has provided
the estimate for the repairs to the hutch on 10/22/15 in the amount of $751.95.
  Ms. [redacted] has a balance due regarding
her shipment for $923.64, these charges are $828.80 for a shuttle fee, $40.86
for increase in fuel charge and $54.00 for the increase in the selected
valuation.  On 10/7/15, we issued a
settlement in the amount of $100.00 for the estimate cost of repairs for the
hutch and applied that to the balance that is due.  On 11/3/15, we will issue Ms. [redacted], the
remaining $651.95, from the repair estimate that was provided, in a check and
sent it out via US Mail.    On 10/27/15, which is 61 days after
delivery and since these items left our care, custody and control, we have
received an additional claim for damages to two chairs, hardwood flooring and a
door jam.  There were no exceptions noted
at delivery for these items being damage and the damage that is claim would
have been clearly visible at delivery. There is no evidence to support that
these items changed condition during our handling, therefore, we must
respectfully deny liability for these items.  Until we are at destination, and able to
see if the tractor trailer would be able to deliver to residence  without
causing damage to other property, we would have no way of knowing the access
and if the cost of these services would be required.   To allow for
Ms. [redacted]’s delivery to take place, Stevens required the shuttle service to
delivery her goods.  As a customer
service gesture, Stevens Worldwide Van Lines will absorb this cost of $828.00. We apologize
for any difficulties and dissatisfaction Ms. [redacted] may have had and trust
this response will allow you to close this case.Stevens
Worldwide Van Lines

Response to Revdex.com Complaint# [redacted] We are in receipt of the Revdex.com Complaint filed by [redacted] under ID# [redacted] on 8/25/2016. We sincerely apologize that the driver’s labor crew did not show up and that nobody in our local Cleveland office was available to assist in finding labor on that...

Saturday morning. Thankfully the driver was able to find help with a local moving company and get the job completed by 4pm. Our system notes show Ms. [redacted] contacted our customer service department on 8/25/16 to voice her dissatisfaction with the move and stated she is not looking for compensation and not planning on filing any claims for the damaged items mentioned in the complaint.  She stated that she is just looking for an answer as to how everything went so poorly. The driver mentioned in this complaint ([redacted]) is a [redacted] driver and not associated with a 3rd party so not sure why he would have stated otherwise.  And it is the driver’s responsibility to have the appropriate labor set up for the job.  He also should have the phone number for our Operations department that is on call 24/7 in situations like these to provide assistance in securing labor. We have addressed these issues with the driver and appreciate the feedback. We again apologize for any difficulties and dissatisfaction Ms. [redacted] may have had and trust this response will allow you to close the case. Sincerely, [redacted] Worldwide Van Lines

We are responding to the Revdex.com Comp**int filed under #
[redacted] by [redacted].  We have
reviewed the comp**int and find as follows:
As a service provider, we completed our obligation to load
and move the g**ss table from [redacted] to [redacted].   It is the customer’s...

responsibility to
ensure that the items that are contracted to move to have accessibility at
destination as [redacted] is delivering items to a location that is sight unseen,
we would not have been able to determine the accessibility at the delivery
location.   [redacted] made every effort to deliver the g**ss
table, however it was impossible for the **rge 10 foot g**ss table to be moved
up 3 flights of a tight spiral staircase.  
We suggested alternatives for the delivery of the table, such as
delivering to a mini storage unit or hoisting of the table, however these
options were refused by the customer.  
We also provided the option to contract to move the g**ss table back to
[redacted] for a cost of $1,704.56, however this was also refused.  After the attempt of delivery we sent a
second independent professional company to inspect the staircase and table to
determine if the 10 foot g**ss table could be moved up the spiral stairs.  This second professional company agreed that
it was impossible for the table would not be able to deliver up the staircase
safely.   The g**ss table not being able
to fit or not being able to be delivered up the 3 flight of a spiral staircase
is not the fault or liability of [redacted] Worldwide Van Lines and [redacted] has
not agreed to move this table back to [redacted] free of charge.  We will still honor the price of moving the
g**ss table back to [redacted] that was quoted in 2014, if Ms. [redacted] wishes
to contact [redacted] for those moving services.    We apologize for any difficulties and dissatisfaction Ms. [redacted] may have had.  We trust that this response will allow you to close the case.Sincerely, [redacted] Worldwide Van Lines