Tony the Mover

Initial Business Response / [redacted] (1000, 6, 2015/12/09) */ I am very disappointed that Mrs [redacted] never called my office to voice her complaint, prior to making a Revdex.com complaint Regarding the issue of stuffing boxes with paper to make more work, we have not maintained our good reputation for years by packing empty boxes in order to take advantage of peopleMrs [redacted] just doesn't understand how packing is doneThe number of items packed in a box depends more on the weight of the items than the volumeFragile items may be packed lightlyIf there is extra space in a box, it must be stuffed with something in order to protect the items in the boxNearly every moving company charges the customer for all packing materialsThat includes every box, and every single sheet of packing/stuffing paper that is usedWe don't charge anything for packing materialsWe even bring the pre-crumpled stuffing paper in large bags so that our employees don't have to take the time to actually crumple the paper on the customer's clock Mrs [redacted] signed a contract that states that our estimate is exactly that, an ESTIMATEIt clearly states that actual charges could be higher or lowerWe seldom miss an estimate, but Mrs [redacted] is correct that we were about 15% above the estimateWhen I first visited Mrs [redacted] to give her the estimate, she stated that the apartment she was moving into was close to the elevatorIt wasn'tThe farther from the elevator, the longer it takesAt the time of the estimate, the exact items being moved was unknownBecause she was downsizing, it was never clear exactly what items we would be moving, in totalClearly, she took more items than I anticipated she would want in a small 1-bedroom apartmentAfter her move, my employees acknowledged that "there was way too much stuff" for the apartment On packing day, I (not Tony) visited the jobThat's when I learned that the apartment was at the end of the hall, and that the volume of things being moved exceeded what Mrs [redacted] and I had discussedI took steps to mitigate the estimate discrepancy by sending men on moving day, for the price of men Mrs [redacted] never contacted our office about missing itemsIf she has still not found those items after completely unpacking, she should contact us about those items and we will settle that issue according to the terms of the contract that she signed Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took me a long time to unpack the boxesFor every two small boxes, there was a bag of trash(crumpled paper) which overloaded the trash binsVery few boxes were labeled and that made the process of unpacking that much harderThe missing flash drive for my [redacted] is the worst of it and once I got rid of all the boxes everything fitsJust because I am a Senior Citizen does not mean you can take advantage of me Final Business Response / [redacted] (4000, 11, 2015/12/21) */ The only thing I can do is refund the $This is to settle all complaintsI will not do any more beyond thisI'm sorry you "feel" like you were taken advantage of in which you were not but you just had too much stuff for the size of apartment you moved into regardless of what you gave awayThe estimate was based on less than what you actually took with you and a shorter walk Final Consumer Response / [redacted] (2000, 13, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)