Initial Business Response / [redacted] (1000, 9, 2016/08/10) */ This is an insurance claim that turned from a restoration into a free renovation for the homeownerWe kept fixing items that were not related to the loss in order to keep the home owner happyWe gave things that we should not have given after reviewing the fileThe PM on the file is no longer with WinmarWe drew the line when the homeowner wanted new tile in her basement indicating that we broke a bunchI have been doing this for over years and we have never broken tiles and am using the confidence of our procedures in place and after meeting with all staff involved they are adamant that the damage was pre-exisitng [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was an insurance claim, however I would like to know how it turned into a "free renovation"The things you mention having to "fix" were because of employees of Winmar not being [redacted] , as the destruction in my home from Winmar employees was just unspeakableThe PM who was originally on the job was well aware of the damage to the tiles and many other thingsThe tiles were damaged in the hallway from the large equipment being brought into the homeAt the time that included several fans, dehumidifiers, and an air quality machineThe tiles were not broken until these machines were brought in the houseYou might not have broken my tiles yourself, but your emploees who were on this site didI would say that your procedures you are so confident in are flawedThe damage to my tiles were not pre-existingAnd I would like to know how you spoke to all staff involved as there were different people in my home every time Winmar showed upThere wasn't any reason for Winmar to keep me "Happy" as any work that was done had to be confirmed via my home insurance adjuster,there wasn't any kind of a go ahead unless the adjuster said it was fine.Therefor I don't appreciate being referred to as a unhappy home owner[redacted] All I had to do when the original flood happened in 04/was call my Insurer which I did,they sent out Winmar as they are described as a Restoration Company after a disaster ,I had no say in what work would be done if any,so to say that this job started as a Insurance Claim and turned into a "Free Renovation" is not doing business in good faith Are indicating that somehow I took advantage of Winmar? I will be in touch with my insurer ASAP and will ask for a complete File on my property pertaining to the ClaimI would also like a copy of your file you have on my property with your list of " free renovations"I can present you with my list of damages and picturesYou as the President /Director of Operations have shown [redacted] as you were not capable of returning any of my phone calls that I had made to you directlyI have made several calls and I have record of all my calls to Winmar that have not been returned I expect my property to be fixed, as this damage was caused by Winmar during the containment and removal of material from my home [redacted] Final Business Response / [redacted] (4000, 17, 2016/08/24) */ As far as Winmar is concerned is the glass 1/moon trim which was completed in June or JulyOnly other issue was damaged tile which we feel was pre-existing Final Consumer Response / [redacted] (4200, 19, 2016/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Winmar seems to have my home confused with another property they are repairingMy home does not have any " glass 1/moon trim"Winmar may want to go back to their file on my home and refresh themselves with the property On June -when the containment was taken down out of my basement it was discovered the tiles were damagedWinmar was notified of the damage and came to my home to take picturesWinmar then told me that the damage to the tiles would be fixed once all other work was done in my home so there would be no more traffic by their employees on it I was told by my Insurance adjuster that all damage that was caused in my home by Winmar would be fixed by WinmarAnd the tile damage was part of that damage list from June 18-when the containment was taken down The damaged tile in my home was not "pre-existing", it was caused by Winmar employees that were in my home during the containment process I expect the damaged tiles to be replaced [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/07/24) */ This has been ongoing for some time (3+ years)We have sent experts out to review and have offered to fix tilesFile is now with our legal counsel and Mr [redacted] is aware any communication is to go through [redacted] at [redacted] *** [redacted] Thanks
Initial Business Response / [redacted] (1000, 9, 2016/08/10) */ This is an insurance claim that turned from a restoration into a free renovation for the homeownerWe kept fixing items that were not related to the loss in order to keep the home owner happyWe gave things that we should not have given after reviewing the fileThe PM on the file is no longer with WinmarWe drew the line when the homeowner wanted new tile in her basement indicating that we broke a bunchI have been doing this for over years and we have never broken tiles and am using the confidence of our procedures in place and after meeting with all staff involved they are adamant that the damage was pre-exisitng [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was an insurance claim, however I would like to know how it turned into a "free renovation"The things you mention having to "fix" were because of employees of Winmar not being [redacted] , as the destruction in my home from Winmar employees was just unspeakableThe PM who was originally on the job was well aware of the damage to the tiles and many other thingsThe tiles were damaged in the hallway from the large equipment being brought into the homeAt the time that included several fans, dehumidifiers, and an air quality machineThe tiles were not broken until these machines were brought in the houseYou might not have broken my tiles yourself, but your emploees who were on this site didI would say that your procedures you are so confident in are flawedThe damage to my tiles were not pre-existingAnd I would like to know how you spoke to all staff involved as there were different people in my home every time Winmar showed upThere wasn't any reason for Winmar to keep me "Happy" as any work that was done had to be confirmed via my home insurance adjuster,there wasn't any kind of a go ahead unless the adjuster said it was fine.Therefor I don't appreciate being referred to as a unhappy home owner[redacted] All I had to do when the original flood happened in 04/was call my Insurer which I did,they sent out Winmar as they are described as a Restoration Company after a disaster ,I had no say in what work would be done if any,so to say that this job started as a Insurance Claim and turned into a "Free Renovation" is not doing business in good faith Are indicating that somehow I took advantage of Winmar? I will be in touch with my insurer ASAP and will ask for a complete File on my property pertaining to the ClaimI would also like a copy of your file you have on my property with your list of " free renovations"I can present you with my list of damages and picturesYou as the President /Director of Operations have shown [redacted] as you were not capable of returning any of my phone calls that I had made to you directlyI have made several calls and I have record of all my calls to Winmar that have not been returned I expect my property to be fixed, as this damage was caused by Winmar during the containment and removal of material from my home [redacted] Final Business Response / [redacted] (4000, 17, 2016/08/24) */ As far as Winmar is concerned is the glass 1/moon trim which was completed in June or JulyOnly other issue was damaged tile which we feel was pre-existing Final Consumer Response / [redacted] (4200, 19, 2016/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Winmar seems to have my home confused with another property they are repairingMy home does not have any " glass 1/moon trim"Winmar may want to go back to their file on my home and refresh themselves with the property On June -when the containment was taken down out of my basement it was discovered the tiles were damagedWinmar was notified of the damage and came to my home to take picturesWinmar then told me that the damage to the tiles would be fixed once all other work was done in my home so there would be no more traffic by their employees on it I was told by my Insurance adjuster that all damage that was caused in my home by Winmar would be fixed by WinmarAnd the tile damage was part of that damage list from June 18-when the containment was taken down The damaged tile in my home was not "pre-existing", it was caused by Winmar employees that were in my home during the containment process I expect the damaged tiles to be replaced [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/07/24) */ This has been ongoing for some time (3+ years)We have sent experts out to review and have offered to fix tilesFile is now with our legal counsel and Mr [redacted] is aware any communication is to go through [redacted] at [redacted] *** [redacted] Thanks