Tony Wiliiams Dance Center

Hello ***, As discussed in January, your money had been refunded, including the receipts that we sent to you Unfortunately there seemed to be a system error on the part of DanceWorks Please see the note attached from *** ***/DanceWorks which is our internal processing
program:From *** at ***:***"Hey ***,Per your request I looked into the refunds that had been issued on *** (sic) ***'s account in your DanceWorks database. I showed a total of four $dollar refundsThe first two were issued on 8/10/with two more being issues on 1/4/They were all issued with the refund type "other", however, which means they would not have returned any money to your customer's credit card. After looking at the date of the original payment, 4/16/2015, it dawned on me that the payment was entered prior to ***, your credit card processor, changing the system they use to process credit cardsThat system was changed on 7/22/Because the payment was entered using the old system you can't refund it back to the card used to make the payment by simply clicking the refund button listed to the right of the payment entry. You can refund the payment to the card that is saved on file by clicking the Refund button listed at the top of the screen and then clicking "Use Saved Card." Once its done you'll see the refund listed on both the customer's account and also in your Credit Card history. Finally, I am sorry that this was such a hassle to your and, more importantly, Ms***You mentioned that you had us double check it back when you issued to the refund in January and I do apologize that we missed that detailI will make sure all of our phone reps are brought up to speed on the situation. Regards,*** ***Director - Customer Support & Training*** | ***" As of today an additional refund was issued to her *** on file ending in As I mentioned to *** before, in January I called our internal processor to discuss why the initial refund didn't go through to her card in August I was told that there was an issue and that I should just refund it the same way again I did it while on the phone with the processor and they registered the refund and told me all was well which was when I emailed *** to tell her of the update We refund people regularly--daily even-- and have never encountered such an issue before I am disappointed that this request was elevated to a claim on Revdex.com instead of coming into our place of business to sort this out together We are a very community-based, small business, so any claim such as this is a shock as we would go out of our way to help anyone experiencing an issue The summer camp fees are non-refundable, and we have the paperwork on file that is signed by Ms*** indicating her knowledge of that Due to the nature of Ms***'s allegation toward our instructor, we chose to return the money at the initial request We were under the knowledge the situation was taken care of until August when we heard of the issue We weren't contacted again until January to be told it hadn't gone through yet, when we tried again to refund the money and talked about this again with our software group then four months pass and we are given a letter by Revdex.com rather than just alerting us to this After only mins on the phone, a helpful person at the software discovered the glitch in the new money processing software and the money was refunded today at around 5pm I hope this concludes this request into the issues here Please let me know how I can upload screen shots of the refunds that were attempted in our system and the receipts, and the initial form that says deposits aren't refundable under any circumstances which we decided to overlook in this case in our attempt to save this situation as a client for the future, and a friend in our community. Thanks for your time,***Operations Manager*** *** Dance Center***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]