Complaint: [redacted] I am rejecting this response because: This incident has happened twiceI have been a loyal customer of Tony's for many years I truly enjoy there eggrolls When I order a bunch of them I expect them to be freshly prepared I do not appreciate them taken from the hot case and put in with the ones that are freshly made The first time this happened I brought it to the attention of this older women whose response was nothing at all She did not apologies or say anything I will never patronize Tony's Bakery again...and I do not want there $certifcate either Very Dissatisfied Customer.Sincerely, [redacted]
Dear customer,We are so sorry to hear that you were unsatisfied with your experience at Tony's Bakery.We do strive to provide good food and service to all of our customers and hope that youwill return once again.In reference to our eggrolls, our eggrolls are deep fried fresh dailyIn the mornings
wewill fry a batch for customers and keep them warm and ready in the hot food caseAs theday goes on, we get low on eggrolls, particularly in the afternoon when people havegotten off work or after kids have been picked up from school and they sell out quitequicklyIn those instances throughout the day, we will fry more to have readily availablefor customers.When an order is placed for eggrolls, we always make the effort to fry a fresh batch ofeggrollsWe apologize if you feel that this was not the case during your orderTo helpremedy your experience and to promote goodwill to you as a customer, we would like toextend a gift certificate for $towards your next purchase.We have great appreciation for our customersThank you.Sincerely,HugoTony's Bakery/Manager
Complaint: ***I am rejecting this response because: This incident has happened twiceI have been a loyal customer of Tony's for many years. I truly enjoy there eggrolls. When I order a bunch of them I expect them to be freshly prepared. I do not appreciate them taken from the hot case and put in with the ones that are freshly made. The first time this happened I brought it to the attention of this older women whose response was nothing at all. She did not apologies or say anything. I will never patronize Tony's Bakery again...and I do not want there $certifcate either. Very Dissatisfied Customer.Sincerely,*** ** ***
Complaint: [redacted] I am rejecting this response because: This incident has happened twiceI have been a loyal customer of Tony's for many years I truly enjoy there eggrolls When I order a bunch of them I expect them to be freshly prepared I do not appreciate them taken from the hot case and put in with the ones that are freshly made The first time this happened I brought it to the attention of this older women whose response was nothing at all She did not apologies or say anything I will never patronize Tony's Bakery again...and I do not want there $certifcate either Very Dissatisfied Customer.Sincerely, [redacted]
Dear customer,We are so sorry to hear that you were unsatisfied with your experience at Tony's Bakery.We do strive to provide good food and service to all of our customers and hope that youwill return once again.In reference to our eggrolls, our eggrolls are deep fried fresh dailyIn the mornings
wewill fry a batch for customers and keep them warm and ready in the hot food caseAs theday goes on, we get low on eggrolls, particularly in the afternoon when people havegotten off work or after kids have been picked up from school and they sell out quitequicklyIn those instances throughout the day, we will fry more to have readily availablefor customers.When an order is placed for eggrolls, we always make the effort to fry a fresh batch ofeggrollsWe apologize if you feel that this was not the case during your orderTo helpremedy your experience and to promote goodwill to you as a customer, we would like toextend a gift certificate for $towards your next purchase.We have great appreciation for our customersThank you.Sincerely,HugoTony's Bakery/Manager
Complaint: ***I am rejecting this response because: This incident has happened twiceI have been a loyal customer of Tony's for many years. I truly enjoy there eggrolls. When I order a bunch of them I expect them to be freshly prepared. I do not appreciate them taken from the hot case and put in with the ones that are freshly made. The first time this happened I brought it to the attention of this older women whose response was nothing at all. She did not apologies or say anything. I will never patronize Tony's Bakery again...and I do not want there $certifcate either. Very Dissatisfied Customer.Sincerely,*** ** ***