Tony's Heating and Air, Appliance Repair and Handyman Services

customer called me three times to come out and repair his cooler I told him on the first time what my charges where he told me to come and fix the problem .he called me twice more to come repair the unit in two on the second day I called him told him I would be there at the unit was completely frozen due to lack of freonthe unit need to be defrosted so I went to get a part for his unit came back and filled his unit with Freon to proper pressures the unit started cooling and me temperature before he left for the nighthe called e the nehad high temperatures in his cooler told him I was out off town would not be back until Monday I told him for it to be like that he must have a Freon leake or one of the bad storms we had that night must had struck the cooler he got very mad was very upset call me names and stuff so I did tell him I would be out on monday to get him off the phone .so he starte to harrase me calling constant so I said I was coming due to constant harassment he continued calling me I was there at his place of business from until almost seven told him on my invoice freon was not warrantied sorry this happend but he did same thing to other guy who fixed cooler he would not come back

Revdex.com spoke with the owner of the business who provided the following response: The owner stated that there was no contract or invoice for the work that was done, **d that he did not do the work that was performedHe states that he explained to the customer that he couldn't do the work, but
would give her the number of someone he knew who might be able toHe said that he is no way responsible for the damage as he didn't perform the work **d did not receive payment or have a contract with the complain**t

Revdex.com:
I have reviewed the offer **d/or response made by the business in reference to complaint ID ***, **d have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTony C*** came to my home to provide estimateWhen he called to say that "his guy" Tony T** would be coming to our home to start the work, he advised me to only pay him directly--not to pay MrT**Tony C*** had ownership of this work, **d had MrT** complete the work under MrC***'s plumbing licenseMrC*** advised MrT** that he would do the work under his plumbing license, since MrT** is not licensedI now have damage to my bathroom floor, where the plumbing was connect
I will now take the following action:**>
--file a complaint against Tony C***'s plumbing license #***, DBA T C H**dym** Service, under Dept Professional **d Occupational Regulation**>
--go to H**over County Clerk's office to file for a court hearing**>
--file a lien against Tony C***'s business for the cost of repairing the damage due to the plumbing leak**>
Regards,
*** ***

customer called me three times to come out and repair his cooler I told him on the first time what my charges where he told me to come and fix the problem .he called me twice more to come repair the unit in two on the second day I called him told him I would be there at the unit was completely
frozen due to lack of freonthe unit need to be defrosted so I went to get a part for his unit came back and filled his unit with Freon to proper pressures the unit started cooling and me temperature before he left for the nighthe called e the next-he had high temperatures in his cooler told him I was out off town would not be back until Monday I told him for it to be like that he must have a Freon leake or one of the bad storms we had that night must had struck the cooler he got very mad was very upset call me names and stuff so I did tell him I would be out on monday to get him off the phone .so he starte to harrase me calling constant so I said I was coming due to constant harassment he continued calling me I was there at his place of business from until almost seven told him on my invoice freon was not warrantied sorry this happend but he did same thing to other guy who fixed cooler he would not come back

Revdex.com spoke with *** from the businessThe issues that the customer is having are separate issuesThe customer was not happy with the price of the original bill and so he was given an additional break off the priceAbout a week later the customer called back and said that it was not working
wellThe issue was a completely different problemAfter this problem was fixed the customer did not want to pay for the problem He has since told the customer that due to his behavior that it is best their business relationship stop at this timeDue to the continued unwanted contact by the customer the second invoice was torn up for the additional service

Revdex.com spoke with the owner of the business who provided the following response:
The owner stated that there was no contract or invoice for the work that was done, **d that he did not do the work that was performedHe states that he explained to the customer that he couldn't do the
work, but would give her the number of someone he knew who might be able toHe said that he is no way responsible for the damage as he didn't perform the work **d did not receive payment or have a contract with the complain**t

We called *** because our home warranty company asked that we use himWe called *** and scheduled him to come onsiteHe was able to arrive the same day which was goodWhile onsite he carried conversations to a point which were awkward and somewhat lewd in natureHe proceeded to walk around our house like he owned the placeI believe he was looking to drum up additional business but it really just felt like he sized us up and preceded to "case the joint"Just unprofessional*** trip charge magically was exactly the amount of our warranty deductible*** also proceeded to tell us that our appliance breakage would be covered and happily accepted his feeIt came as a surprise to us that appliance would not be covered by the home warranty company The warranty company told us that *** knew this prior to coming out He should have never accepted the service call as our specific situation simply isn't covered So overall it felt like extortionBottom line, I wouldn't have hired him personally and would suggest you do the same

Revdex.com:
I have reviewed the offer **d/or response made by the business in reference to complaint ID ***, **d have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Tony C*** came to my home to provide estimateWhen he called to say that "his guy" Tony T** would be coming to our home to start the work, he advised me to only pay him directly--not to pay MrT**Tony C*** had ownership of this work, **d had MrT** complete the work under MrC***'s plumbing licenseMrC*** advised MrT** that he would do the work under his plumbing license, since MrT** is not licensed.I now have damage to my bathroom floor, where the plumbing was connectI will now take the following action:--file a complaint against Tony C***'s plumbing license #***, DBA T C H**dym** Service, under Dept Professional **d Occupational Regulation--go to H**over County Clerk's office to file for a court hearing--file a lien against Tony C***'s business for the cost of repairing the damage due to the plumbing leak
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Simply look at his review on ***, this guy has been robbing customers, I wish I had check that firstMy unit was fine and had no licks, he is the repair man, how does he know there is lick without him coming back to check the unitI need him to come fix and honor his warranty
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
No offer to rectify the situation was made at all. *** says we didn't like his price for original work, AS YOU SEE IN OUR COMPLAINT our issue was that he completed the work, then billed us for an estimate we never received, and labor and parts, AFTER HE HAD DONE THE WORK WHEN HE HAD AGREED TO GIVE US AN ESTIMATE FIRST! We had no choice but to pay him, THEN it was still not working , we called THE NEXT DAY, NOT a week later like he says, and CONTINUED CALLING everyday until he finally called back days later, and ONCE AGAIN did work without giving us an estimate even though WE WERE CLEAR THAT WE NEEDED ESTIMATE FIRST once again! our PROBLEM is that the work had to be REDONE due to his negligence and shoddy work, and use of wrong parts! *** ADVERTISES a MONEY BACK GUARRANTEE and we are certainly due JUST THAT!
Regards,
*** ***

A home warranty company sent Tony to me for repair of a dryerHe fixed the dryer I paid the deductible and he left, It worked time, I called him he stated he could not come back because the warranty company owes him moneyHe ended up coming back no appointment a week laterHe stated if I paid him he would fix the dryerI knew I shouldn't have done it but I was on weeks without itI gave him $and he claimed he fixed it and it was running when he left and soon as I cut it off and tried to restart it would not start againI called him he stated the dryer is working and hung up the phoneI was very uncomfortable with him in my homeHe was always looking around and acted strange