Tony's Roofing and Asphalt Seal coating

Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ From: [redacted] (mailto: [redacted] @aol.com) Sent: Friday, December 12, XXXX X:XX AM To: [redacted] @greensboro.Revdex.com.org Subject: Fwd: [redacted] case # XXXXXXXX Sent from my Verizon Wireless 4G LTE smartphone Original message From: [redacted] Date: 12/11/XXXX X:XX PM (GMT-05:00) To: [redacted] Subject: [redacted] case # XXXXXXXX [redacted] Greensboro, N.CXXXXX Went out today and repaired roof leakFound nail backing up through shingleInspected complete roof to see if there were any other problems and found noneThe roof looked almost as good as it did when it was installed in Mr [redacted] told me that he had not actually seen any water dripping from the roof just some stains on the wall I believe after this minor repair the roof will be fineTold him to call if he sees anything further Thanks [redacted] Sent from my Verizon Wireless 4G LTE smartphone Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/06) */ ***Revdex.com received duplicate complaint filed by consumerDuplicate merged as Consumer Rebuttal[redacted] NATURE OF DISPUTE:This is a follow up on case # XXXXXXXX I have been out of town for the last two weeksYes he did come out he was here minutes he must be real good to check my whole roof and come inside with in minutes.He did say if I had a problem to call him, but I have called him for over a year and he did not comeSo why should I think he will come next time DESIRED RESOLUTION::DesiredSettlementID: Other (requires explanation) I have wash down all walls and if it has water stains now I want him to man up, and come out and fix the problemThat all I have ever wanted be a man and stand behind what you sayTHANKS

Initial Business Response /* (1000, 8, 2015/11/02) */
From: *** (mailto:***)
Sent: Monday, November 02, XXXX XX:XX AM
To: *** ***
Subject: RE: Case # XXXXXXXX: *** ***
Mr *** is waiting on me for the warrantiesThere is
some information that I need from him in order to complete the warrantiesAs soon as he gets that to me the warranties can be completed and forwarded to him
Let me know if this is a sufficient response
Thanks
Tony

Initial Business Response /* (1000, 8, 2016/09/19) */
From: Tony W*** (mailto:***@gmail.com)
Sent: Saturday, September 17, 4:PM
To: ***
Subject: Re: Case # *** Mr***
Thanks for your callIn reference to the case for Mr
*** in Reidsville North CarolinaI had received a call from Mr*** pertaining to Leaking problems in his roofI stated to him that I was out of town and would call and come down when I come backI was delayed on my return to town and when I did get back I did call him and he said it was OK to come down When I did send one of my guys down there he already had another company that Had perform some repairs on his roofThey were there at the time my man got there so he went on the roof so repairs of been done and before he left the contractor came back to the house and continued to do some work on the roofBy Mr*** having another contractor perform repairs on the roof automatically void any warranty that he may haveAccording to the manufacturer of the product that was used on the roof there was not a warranty transfer done between Mr*** and the original owner of the propertyI do not have any problem trying to make this right for him this one time with in reasonYou can respond to him from my reply and find out what he has to allow on his endThanks so muchTony W***, owner and operator of Tony's roofing
Sent from my iPhone

Initial Business Response /* (1000, 5, 2014/12/12) */
From: *** (mailto:***@aol.com)
Sent: Friday, December 12, XXXX X:XX AM
To: ***@greensboro.Revdex.com.org
Subject: Fwd: *** *** case # XXXXXXXX
Sent from my Verizon Wireless 4G LTE smartphone
Original
message
From: ***
Date: 12/11/XXXX X:XX PM (GMT-05:00)
To: *** ***
Subject: *** *** case # XXXXXXXX
*** ***
*** *** ***
Greensboro, N.CXXXXX
Went out today and repaired roof leakFound nail backing up through shingleInspected complete roof to see if there were any other problems and found noneThe roof looked almost as good as it did when it was installed in Mr *** told me that he had not actually seen any water dripping from the roof just some stains on the wall I believe after this minor repair the roof will be fineTold him to call if he sees anything further
Thanks
***
Sent from my Verizon Wireless 4G LTE smartphone
Initial Consumer Rebuttal /* (3000, 11, 2015/01/06) */
***Revdex.com received duplicate complaint filed by consumerDuplicate merged as Consumer Rebuttal.***
NATURE OF DISPUTE:This is a follow up on case # XXXXXXXX I have been out of town for the last two weeksYes he did come out he was here minutes he must be real good to check my whole roof and come inside with in minutes.He did say if I had a problem to call him, but I have called him for over a year and he did not comeSo why should I think he will come next time
DESIRED RESOLUTION::DesiredSettlementID: Other (requires explanation)
I have wash down all walls and if it has water stains now I want him to man up, and come out and fix the problemThat all I have ever wanted be a man and stand behind what you sayTHANKS

Initial Business Response /* (1000, 6, 2014/07/02) */
From: *** ***
Sent: Wednesday, July 02, XXXX XX:XX AM
To: *** ***
Subject: RE: Case# XXXXXXXX Consumer: ***, ***
good morning *** this is in reference to Mr *** *** I am putting the warranty form's
in the mail to him today and he should have them tomorrow no later than SaturdayThe reason I sent you the copy of my proposal contract a couple of the items he stated were not in the contractthat by foot panel that he was talking about is not in the contractThe two pieces of decking that were replaced on the roof were over the garage area of the houseThanks *** have a good day
***
Initial Consumer Rebuttal /* (3000, 8, 2014/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contractor's Response: all decking replacement was over the garageWe agreed to replace decking which was bubbling over the garage, near the offset sections of the roof which appeared to have serious water damageMr*** never investigated the cause for the bubble or inspect the roof from inside the atticI was not consulted in regards to not replacing decking over the garage or the decking above the leak in the attic, as noted in the contractMr*** did not give any explanation why he did not replace the decking over the garage or the decking over the attic
Two separate contractors were brought in to repair water damage from the roofOne contractor repaired walls and flooring in the living room, and another contractor repaired and re-blew the ceiling in the denThe leak from the attic was by far the more severe water damagedecking under flashing and boot was completely saturatedI pulled the boot and flashing back down in place, nail down and re-caulked several areas to stop leaks at three different areas on the roofI also had to place tarp in the attic, under the leaks to prevent water from leaking from the attic down to the next level
In regard to the *** Warranty and Guarantees of Contractor's workmanship have no direct influence on either partyRegistration of a customer's installation is not requiredIt is pretty much the customer's responsibility provides proof of installation, ensuring contractual criteria have been met and forwarded to *** Technical Services Department; ensuring the installation is on file and eligible for *** extremely limited repairs or replacements of shingles
Contractor's response: Offset (4x6) panel between garage and dining room not included in contractMr*** agreed to replace panel prior to work beginningat the same time he requested $4,to purchase materialsNeither change was noted on the contractMr*** actually forgot about the panel and when I reminded him only the final walk through the panel had not been replacedsimply stated he would give me several bundles of (my own) left-over shingles to cover my utility building
Mr*** misrepresented services and contractual obligationsContractor did not provide quality assurances at time of installation; failing to meet all manufacturers' criteria and installation specificationNullifying enforcement of all contract warranties and workmanship guarantees
Final Business Response /* (4000, 12, 2014/09/25) */
From: *** *** (mailto:***@aol.com)
Sent: Saturday, September 20, XXXX X:XX PM
To: *** ***
Subject: *** ***
Mr *** carried me and my son into the attic under the garage roof to check damaged woodWhen the roof was taken off the garage pieces of decking were replaced as best of my knowledgeWith decking on the main house backside was dark underneath but was not damaged on the outside so that was not replacedWhen he talks about two contractors that came and did repairs that he states was from water damage from the roof which is correct but this was prior to the new roof being putting onHe showed us damage on the wall and the floor just to the right of the front door when you enter
the front of the houseall the water damage was done prior to me installing the new roofHe almost makes it sound like by his response that this was done after the roof was installedI have had no notification of any leaks in the roof since we installed itAnd for the warranties they are as stated they do not need to be registered which they can be at the owners discretion but is not requiredThe material warranty is with the manufacturer and labor warranty is from ***'s Roofing to make such repairs if he has these problems which I don't think so far there are any problem with material and or workmanshipJob was done just as the proposal States no more no lessI did have a couple bundles of shingles leftover and told him he was welcome to keep them since he had paid for them.As far as any other damaged wood there was nothing in the proposal to replace thatThat's something a carpenter would have to do
One other thing on the warranty it is the customers responsibility to notify each party manufacturer and contractor if there is problem with roof
Thanks
*** ***
dBase ***'s Roofing
Sent from my Verizon Wireless 4G LTE smartphone
Final Consumer Response /* (4200, 14, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From: *** ***
Final Response Mr*** Breach of Contract: Roof Replacement
Mr***'s statements regarding decking replacement are completely untrue: Decking Mr*** and I discussed was never replaced at the original leak (pipe boot) or over the garage
Mr***'s original quote noted decking was completely soaked (turning black) and had to be replaced noted in the original contract; also weak and sagging panel (bubble per Mr***) over the garage; must be replaced
Mr*** stated two contractors did repairs for water damage from the roof prior to the new roof being putting onThere was extensive damage to the wall and the flooring just to the right of the front door when you enter the front of the house; all water damage was done prior to installing the new roofMr*** implied water damage was occurred after the roof was installedI have had no notification of any leaks in the roof since we installed it
This statement is a complete fabricationsthe roof replacement was completed December 21, *** / *** Services repairs were made from 29th of Dec through January 15thContractors were called in to replace walls and flooring due to water damage from leaks from flashing, siding, behind and between the gutters at the overhangwhich *** stated was not a current weather event for water damageMr*** and his workers attempted to repair the area while replacing the roofMr*** actually worked on the area himself stating his roofer repaired the area; but he personally placed additional chalking at the flashing to insure there would be no additional leaksI called Mr*** a week later (December 28th) stating I still had a leakhe stated he would be out shortly to take a look at the leak; he never showed up to inspect the area, nor called back or answer my repeated calls
September 20, Mr*** reports warranties do not need to be registered; but they can be at the owners' discretion but is not requiredThe material warranty is with the manufacturer and labor warranty is from ***'s Roofing to make repairs for ten years (materials and or workmanship)But if the materials are defective when the shingles were installed who's responsible for the next (years)?
Mr*** states the job was done just as the proposal statesI contest it was not*** *** *** *** states if any portion of the roof's installation was not prepped properly or wet or damaged panels were not replaced; *** will not honor the material portion of the warranty
Per Mr*** the warranty is the customer's responsibility to notify each party manufacturer and contractor if there is problem with roofThat's exactly what I am trying to do
Mr*** told me on the day of completion (12/21) I would receive a warranty from *** in the mail within daysI did not receive anythingI called *** they advised me to registerOnce I registered I received a Limited Warranty Notification of Registration #XXXXXXXX from *** stating acknowledgement of warranty registration of the Asphalt Shingles for my homeI followwith *** with a call requesting full explanation of the warranty*** @ XXX-XXX-XXXX from the *** *** *** advised the warranty would be null and void if any portions of roof preparation or installation were not metContract indicates panels to be replaced(2) panels of decking (pipe boot original leak) and weak and sagging panel over the garage (Mr*** identified this area panel with a bubble need replacing)I was extremely upset when the (Mr*** MgrClaims Adjuster told me Mr*** did not replace panels as indicated on the original contract and also noting roof was not in as bad a shape as original thoughtMr*** never shared that information with me
Mr*** states he had a couple of bundles of shingles leftover and told me I was welcome to keep them since I had paid for themThis is simply not truePer Mr*** damaged wood was not in the proposal to be replacedThat's something a carpenter would doMr*** did not refer me to a carpenter; the board was completely rotted out from water damage which I feared caused the bubbled panel Mr*** referenced to over the garageEveryone was packing up to leave and I reminded Mr*** he had not repaired the off-set boardHe said I tell what; I give you (8) sqs of shingles, (2) sqs of capping, (12"x36"roll) of felt paper, for replacement of the off-set boardthat's more than what it would cost to replace and paint the boardIt never cross my mind this was left over materials I had already paid for
Mr*** agreed to replace the board with a handshake and a check for $There was not a great deal discussion because Mr*** had to get to bank to cash the checks for most of his workers
I've been up-front and very professional with Mr*** from the startMr*** fail to return any of my calls; refusing to answer any of my questions for nearly six monthsnot until I filed the complaint with Revdex.comBase on Mr*** accusations and position taken; it appears he has chosen an extremely unprofessional and unethical approachI also feel Mr*** and Mr*** MgrClaims *** discussion and contradictions in regards to replacement my roof brings into question some degree of professional ethicsI requested a written copy of Mr***'s statement to Mr*** comments regarding statement by Mr*** to Mr*** my roof did not need replacinginitially Mr*** stated he would document the conversation; after several months no communication at allThere has been a lot of he said - he said; which I find extremely unprofessionalIt was my hope to remedy this complaint through the Revdex.com quickly and fairly and receive documents requestedMr***'s accusations and position taken appears to be headed for a long drawn out affairTruly, unfortunate!!!
Please advise of your final resolution
*** ***
*** *** ***
*** *** **
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 9, 2014/06/27) */
From: *** *** (mailto:***@aol.com)
Sent: Friday, June 27, 1:PM
To: *** ***
Subject: *** ***
This issue has been addressedI will follow up with the customer after we have a rain and check the
status on the repair
Thanks
***