I am writing in response to your notice that you closed the file due to a lack of response from us As we had stated we would be out of town , and unfortunately in a remote area with very limited access to modern technology--- Imagaine that.We did Finally get our deposit very reluctantly refund from Tony's , and I had to wait days to be sure the check clearedI read their response What a joke We have the phone records to prove the dates and times we called and they called.The time line and reply in not accurate.While we did resolve the matter, I STRONGLY URGE YOU to read the letter we had to send to get a reply Other consumers should be aware of the type of people they are dealing with Tony is extremely unprofessional, a LIAR, and he threated that he owns "several smaller tree companies and knows alot of people; and we would not be getting our tree trimmed any time soon".I thank you for the service you provided , it did get their attention I certainly with do more extensive research the next time I seek out a contractor [redacted] , [redacted] and [redacted] ratings on this company are not favorable by any means
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am disappointed that it took a Revdex.com complaint to get the fence repairedI am further disgusted with the fact that Tony's left the broken fence laying in between the outside of my fence and the main road- broken into smaller pieces and with nails sticking out of it for me to clean up Tony's should have properly disposed of the fenceThis just further shows their lack of respect for people's property and safety as I have children and also people in the neighborhood that walk in that area the old fence was left due to no sidewalk After my experience, I would never recommend Tony's services to anyoneRegards, [redacted]
This customer signed up to have trees cut down see line of contract, line grind stumps was checked then crossed off because customer could not afford to have stumps done.Refer to top of contract Job Company name states what to be performed tree removals and bush removal Refer to Key sheet there is a drawing of work to be done and top of contract states what work is to be performed There are no stumps no this contract, no refund is due.Under Payment ArrangementsThis shows a break down of how the payments are taken for the work that is contracted.The customer specifically had the stumps excluded from the contract, to make the job more affordable No Stumps on Contract, No Refund Due
I called [redacted] had a discussion, and met with her on 5/17/ I looked at her yard and her fence She explained her concerns In our contract it states line Customer will be responsible for any damage to neighbors property Line #Customer will get permission from neighbors to access property with trucks, equipment & staff The crew was cleaning up her yard, she told them they did not have permission to be on her property Tony did have a conversation with [redacted] at the time the work was being performed I took a picture of the one slate on her fence which has a crack We are working with [redacted] to resolve this issue
In response to Mr [redacted] , his contract was signed on May 27th, the work in his area was expected to be scheduled in the next to business days Due to the high volume of emergency calls we have received in the last two weeks his work has been delayed The work is always scheduled around the weather Emergency jobs, trees on houses, garages, fences etc take precedence Unfortunately due to the tornado in Rochester and the heavy rains in Buffalo the emergency jobs are higher in volume.I have spoken with Mr [redacted] and have explained the situation, which is he is understandingI will be in touch with Mr [redacted] to let him know the ETA on his job His response " that's not a problem Really appreciate you keeping me in the loopThanks!"He also has a number to contact me directly, if he has further concerns.As a company we appreciate and respect our customers, we thank them in their understanding of weather dependent work!
On Mon, Nov 21, at 4:PM, Tony B [redacted] [redacted] > wrote: [redacted] ,It was very nice speaking to you today, as we discussed in the spring we will top soil the truck tire impressions as agreed upon.Please confirm that is a satisfactory solution to your Revdex.com complaint.My personal cell is [redacted] Cindy Office Manager From: [redacted] [redacted] Date: Monday, November 21, Subject: Re: Your Revdex.com complaint To: Tony B [redacted] Hi Cindy,Thank you again for finally calling me back in regards to this issue The resolution of putting down topsoil to fill in the impressions left from the trucks is a satisfactory solution Thank you again and I look forward to hearing from you in the springRegards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In response to [redacted] the contract was signed on 5/and the trees where removed in with in week period.There where many returned phone calls to [redacted] and her husband [redacted] The contract stated leave all wood where it lands.it was up to the customer to remove the wood and put there fence back The utility companies then have to flag the property before stump grinding is done During this time there where many storms that hit Buffalo and Rochester causing emergency jobs, which take precedence, do to severity of the damage This was also communicated to the [redacted] familyWe also experienced a stump grinder that needed repair, I called [redacted] and explained the delay I reassured them they would be at the top of the list, the machine was repaired we received it on aFriday and that Monday their job was completed.We regret the delay in the stump grinding, but do to heavy rains, emergency jobs and a repair, we kept the lines of communication openThe office manager even provided her personal cell number, to keep the communication going.I would like to Thank the [redacted] 's for choosing our company and working with us
As you can see on the bottom there is an amount listed as a percentage for stump removalI will be sending several more emails with the pictures as well of what they left and the three spaces where they did remove the stumpsSincere thanks for your assistanceThey removed from some smaller trees that were also cut and left the larger ones which are in another photoIf no stumps were included in the contract they would not have done these eitherWhich further supports our claim they Tony did not complete the contract properly on his end or come back and talk with us to make sure everything was done to our satisfaction as it stated would be done
I am writing in response to your notice that you closed the file due to a lack of response from us As we had stated we would be out of town , and unfortunately in a remote area with very limited access to modern technology--- Imagaine that.We did Finally get our deposit very reluctantly refund from Tony's , and I had to wait days to be sure the check clearedI read their response What a joke We have the phone records to prove the dates and times we called and they called.The time line and reply in not accurate.While we did resolve the matter, I STRONGLY URGE YOU to read the letter we had to send to get a reply Other consumers should be aware of the type of people they are dealing with Tony is extremely unprofessional, a LIAR, and he threated that he owns "several smaller tree companies and knows alot of people; and we would not be getting our tree trimmed any time soon".I thank you for the service you provided , it did get their attention I certainly with do more extensive research the next time I seek out a contractor [redacted] , [redacted] and [redacted] ratings on this company are not favorable by any means
I have spoken with Philip and explained the delay in having the stumps ground Weather pending the stumps will be done soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am disappointed that it took a Revdex.com complaint to get the fence repairedI am further disgusted with the fact that Tony's left the broken fence laying in between the outside of my fence and the main road- broken into smaller pieces and with nails sticking out of it for me to clean up Tony's should have properly disposed of the fenceThis just further shows their lack of respect for people's property and safety as I have children and also people in the neighborhood that walk in that area the old fence was left due to no sidewalk After my experience, I would never recommend Tony's services to anyoneRegards, [redacted]
This customer signed up to have trees cut down see line of contract, line grind stumps was checked then crossed off because customer could not afford to have stumps done.Refer to top of contract Job Company name states what to be performed tree removals and bush removal Refer to Key sheet there is a drawing of work to be done and top of contract states what work is to be performed There are no stumps no this contract, no refund is due.Under Payment ArrangementsThis shows a break down of how the payments are taken for the work that is contracted.The customer specifically had the stumps excluded from the contract, to make the job more affordable No Stumps on Contract, No Refund Due
I called [redacted] had a discussion, and met with her on 5/17/ I looked at her yard and her fence She explained her concerns In our contract it states line Customer will be responsible for any damage to neighbors property Line #Customer will get permission from neighbors to access property with trucks, equipment & staff The crew was cleaning up her yard, she told them they did not have permission to be on her property Tony did have a conversation with [redacted] at the time the work was being performed I took a picture of the one slate on her fence which has a crack We are working with [redacted] to resolve this issue
[redacted] fence has been repaired Sorry for the delayThank you for your business
In response to Mr [redacted] , his contract was signed on May 27th, the work in his area was expected to be scheduled in the next to business days Due to the high volume of emergency calls we have received in the last two weeks his work has been delayed The work is always scheduled around the weather Emergency jobs, trees on houses, garages, fences etc take precedence Unfortunately due to the tornado in Rochester and the heavy rains in Buffalo the emergency jobs are higher in volume.I have spoken with Mr [redacted] and have explained the situation, which is he is understandingI will be in touch with Mr [redacted] to let him know the ETA on his job His response " that's not a problem Really appreciate you keeping me in the loopThanks!"He also has a number to contact me directly, if he has further concerns.As a company we appreciate and respect our customers, we thank them in their understanding of weather dependent work!
There are no stumps no your contract, you where not charged for stumps No refund do
Consumer stated the work has been completed
On Mon, Nov 21, at 4:PM, Tony B [redacted] [redacted] > wrote: [redacted] ,It was very nice speaking to you today, as we discussed in the spring we will top soil the truck tire impressions as agreed upon.Please confirm that is a satisfactory solution to your Revdex.com complaint.My personal cell is [redacted] Cindy Office Manager From: [redacted] [redacted] Date: Monday, November 21, Subject: Re: Your Revdex.com complaint To: Tony B [redacted] Hi Cindy,Thank you again for finally calling me back in regards to this issue The resolution of putting down topsoil to fill in the impressions left from the trucks is a satisfactory solution Thank you again and I look forward to hearing from you in the springRegards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In response to [redacted] the contract was signed on 5/and the trees where removed in with in week period.There where many returned phone calls to [redacted] and her husband [redacted] The contract stated leave all wood where it lands.it was up to the customer to remove the wood and put there fence back The utility companies then have to flag the property before stump grinding is done During this time there where many storms that hit Buffalo and Rochester causing emergency jobs, which take precedence, do to severity of the damage This was also communicated to the [redacted] familyWe also experienced a stump grinder that needed repair, I called [redacted] and explained the delay I reassured them they would be at the top of the list, the machine was repaired we received it on aFriday and that Monday their job was completed.We regret the delay in the stump grinding, but do to heavy rains, emergency jobs and a repair, we kept the lines of communication openThe office manager even provided her personal cell number, to keep the communication going.I would like to Thank the [redacted] 's for choosing our company and working with us
As you can see on the bottom there is an amount listed as a percentage for stump removalI will be sending several more emails with the pictures as well of what they left and the three spaces where they did remove the stumpsSincere thanks for your assistanceThey removed from some smaller trees that were also cut and left the larger ones which are in another photoIf no stumps were included in the contract they would not have done these eitherWhich further supports our claim they Tony did not complete the contract properly on his end or come back and talk with us to make sure everything was done to our satisfaction as it stated would be done