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Tony's Auto Repairs and Sales

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Tony's Auto Repairs and Sales Reviews (2)

Mr. [redacted] was explained in person that ALL of his programs would not be transferred without a legal disc or CD key to do so.None of these were provided to us.It is in fact ILLEGAL for us to reinstall software on to a new computer without this proof of purchase documentation.  He never provided...

any information for Microsoft Office or [redacted] (which he never told the technician to install when he came in)We offered to resolve the issue if he wanted to come back in to our shop (or we could remotely assist him with these issues in about one hour time to complete these tasks)Our company cannot risk illegal activity to satiate the needs and threats of one of our patients. We abide by the laws of the US government and the contracts that are signed via software purchases through the Copyright Infringement Act.Thank you.

Complaint: [redacted]
I am rejecting this response because:I requested to cancel the order 3 weeks after I had paid for the items and still had not received them. If a text msg to one of my employees is a valid form of communication with me, then a face to face request to cancel the order with this company's technician is definitely a formal request. The reason I didn't cancel at the time is that I was told they will provide a complimentary service to help me install the equipment (which I would have declined if I knew they may bill me for it later if I am unhappy with my purchase) and that I could return the equipment once I try it. From the day I paid in full for the order, it took exactly 1 month and 2 days for me to receive all of the equipment, so I couldn't have possibly returned it within the company's strict 30 days for returns. I did however returned all of the equipment exactly 30 days from the day I received them. I was told the video recording would be slow due to my currently installed internet service, not that it would stop working every week or so. I was fine with it working slow but nobody would be ok with paying $970 for a system that doesn't work.I do not accept that this company wants to bill me $570 for services that they even state was provided for free, unless I'm reading their msg incorrectly and they are just letting me know what huge favor they have done for me which I am not disputing that.  Regards,[redacted]

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