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TONY'S AUTO SERVICE

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TONY'S AUTO SERVICE Reviews (6)

This is in response to your February 25, 2016 letter. As represent Tony's Auto Service, please direct all future communications regarding this matter to my attention.By the customer's own admission, the car was not running properly before it was brought in for repairs. Obviously, Tony's is not...

responsible for the condition of the vehicle before it encountered the vehicle for the first time.The customer admits he was advised that the vehicle needed additional work. He voluntarily declined to let Tony's service the vehicle further, and decided to continue to operate the vehicle when it was not running properly. The customer admits he was uncooperative, refused Tony's advice, and then became argumentative.Other than his opinion and belief, the customer has no evidence that Tony's is responsible for a fire in the vehicle that was not running properly when it was first encountered and was driven from Tony's property in disrepair at the customer's insistence.Tony's regrets these events, but is not responsible for the vehicle fire that may have been caused by the Customer himself when he chose to continue driving it when it was not running properly against Tony's advice,RespectfullyPaul *. T[redacted]cc: Tony's Auto Service

[redacted] indicated this customer called and asked how much a fuel pump is b/c that is what [redacted] diagnosed the problem to be.  He gave her a really good deal.  He didn't diagnose any problem.  They towed the vehicle in and he replaced the fuel pump.  A couple of days later...

she called back saying they were having problems.  The car would start but when it was put in gear, the power would go away.  He went to her house and looked at the car.  He couldn't duplicate the problem.  He wasn't 100% sure but thought it was the computer shutting off the fuel pump.  He couldn't confirm the problem but the customer elected the repair.  She said she wanted that done.  He worked on the vehicle for about 6 hours and couldn't duplicate the problem.  His work order has all the details of what happened

Tony4:53 PM (19 hours ago)tomeIt was programed! It would not work for that car until I did that process. Customer stated no problems for over 2 weeks.The old one was in the  floorboard of the car.I sent it with them.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]
 
Additional information
[redacted] replacment was discussed by Business with my Step father by phone.  Business indicated that they were recomeding replacment of [redacted] so work was approved.  Rapair of cars should not be by trial and error.  When a service recomends that the [redacted] is likely the cause I trust their recomendation.  We have receipts from Dealer who eventually repaired the vechicle stating that [redacted] is not at fault and we have the [redacted] that was incorreclty replaced by Tony's Servide.   At a minimum the need to refund all costs associated with the [redacted] replacement.

I have attached two receipts
 
1.   The original receipt for the replacement of the [redacted] by Tony's.  States that he belived it was the [redacted] and installed as well as programmed the replacement unit (receipt is dated 11/26/14)
2.   The Dealer ([redacted] Auto) receipt that states the real problem was a bad ground on teh fuel pump.  that the new [redacted] had not even been programmed and that he re-installed my old [redacted] (dated 1/24/15)
Note:  Receipt from [redacted] was for my step father ([redacted]) who took my car in for me and was also the person who Tony spoke to and told he recomended the [redacted] be replaced.
Tony's Auto Service should at a mimimum refund my cost for teh [redacted] work.
thank you
[redacted]

Spoke with Tony at the business.  He stated they recommended the customer leave the car with him so he could confirm the issues.   He had a designated stall for the vehicle and all hooked up to machines and wires trying to monitor the situation, however, it wasn't acting up.  The customer and her family didn't want to leave the car and was rushing to get it.  He again recommended leaving the car longer for them to duplicate the issue.  He was testing it every hour.  Tony said he suspected it was the computer but couldn't be sure because it wasn't acting up and the customer wanted her vehicle.

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Address: 329 Woonasquatucket Avenue, North Providence, Rhode Island, United States, 02911-2427

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