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Tony's Auto Works

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Tony's Auto Works Reviews (3)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The details that were sent in the previous message by [redacted] are false. There was Never any indication that he would be keeping the $100 deposit if I did not follow through with the vehicle. 
Regards,
[redacted]

In response to this complaint:Mr [redacted] was explained at the time of purchase that if we did all of the work he had asked for (some of which was not needed) that his deposit would be non refundabledue to the cost of the changes he requested in the vehicle, our cost being over $500.When he called...

we explained this to him to no avail, at that point we told him we do not mail deposit refunds and if this was that big a deal he could simply come back to us and we would refund him his $100deposit.  We have never had a complaint against us in the over 20 years of business and we are surprised to have this be one for a $100 deposit of a vehicle that was never sold to Mr. [redacted].

We are aware of Miss [redacted]'s complaint, She never actually notified us directly or have we ever spoke over the phone but we were alerted to her issue thru online review sites that notified us.  Once we received notice of her issue we contacted her via email as she left no contact info at the...

time, her responses were of extreme profanity and are so bad I can't post them here!Miss [redacted] never called us or notified us directly,  appon further research om her issue it turns out there is a known issue with sub frames on [redacted]s and [redacted] some of which are under factory recall.  After looking into it further I had found a new sub frame available for $234 and even though Miss [redacted] was completely unreasonable, I forwarded the info to her.   She responded only with profanity (copies are available) and accused us of taping over her damage which we explained that the car was used when we got it too.  Even though her car was bought more then 6 months ago and was completely out of warranty we still offered to work with her to resolve the Dodge factory defect but she had explained in no uncertain terms that it was more important to bash us online then get help from us so we have discontinued contact with her.  As as we have said in emails to her that her and only her is keeping her issue with her car from being resolved.  We wish no further contact with her at this time as we have exhausted all efforts at trying to get her to be respectful without profanity to us.

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Address: 488 South Ave, Whitman, Massachusetts, United States, 02382-2207

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