Tony's Automotive Repair

Hello,
We received a complaint regarding a member named [redacted]. I've never had a Revdex.com complaint and I'm not sure of the procedure for resolving the complaint. I am hoping that you can assist with this matter.
The member complaint is that her membership...

cancellation request was not processed per her alleged written request that was mailed on 2/12/16. Unfortunately we never received her written request. We do request that members give us 30 day advanced written notice of cancellation by letter mailed to our address or by coming into the club to complete a membership cancellation request form. I do not have any written form of request from her.  She stated in her complaint that she called many times to inquire though I checked our phone logs and only show one call on 5/11/16 inquiring about cancellation.  If she can show proof that she mailed a copy on 2/12/16, we'd be happy to honor her request and refund any dues that were collected in error outside of the 30 day notice policy.
I have left a message with [redacted] to request more information in an effort to resolve the matter. In the meantime I have cancelled her membership effective 7/6/16 so that she will not be billed any further. I need further information to determine if or how much of a refund is appropriate. 
Unfortunately I was out of the office between 6/13/16-6/30/16 and the staff are not permitted to open our mail so this is the first opportunity that I have had to address this letter from your agency. Please feel free to contact me on my cell [redacted] if you need any other information.  
Thank you for you assistance,
Anytime Fitness of Flint & Grand Blanc
[redacted]Owner/Manager