Toogood Stone

Review: My fraternity chapter signed a contract for their billing and collection services. Starting last January, their website had a number of technical issues and many of my members were not able to log into the site or pay their bills. This set us 2 months behind in the billing cycle and we were forced to seek another collection agency since their consumer service was incompetent and could not fix many of the issues we were having. This is not where it ended however. I informed them through email and over the phone upwards of ten times that we were no longer using their services and to please clear out my members account balances and billing information. Still yet, my members continued to receive phone calls from their collection agency based in Tennessee, which I eventually had to contact myself (since their support did not even know how to do this apparently). I have put my request to clear out our account information in numerous written statements to the company and even spoke to the CEO himself about the problem. In January I informed them we were no longer using their services, yet still it is mid September and my members are still getting calls and are worried these outdated, incorrect balances may someday affect their credit. I have difficulty performing the task of clearing these accounts myself since their site interface is difficult to use and regularly generates errors. Their customer service works to just appease you to get you off the phone and offers some of the worst support I have ever encountered. They still have yet to respond to my last 2 emails dating from more than a month ago. I would never recommended their services to any other Greek Chapter.Desired Settlement: I would like them to respond to my requests and help get our billing records off their system.