[redacted], I have contacted the customer and resolved this issue, she initially had called on 8/20/15 us and made us aware that the package was lost and we needed to reship this we reordered this and reshipped it on 8/31/15 via priority mail, this was received by the customer and apparently it was...
damaged. This will be reshipped again and she informed me that she would be contacting you to let you know this was received.Here are the notes and tracking information on the order. [redacted] Wrote on 8/31/2015 4:42:40 PM : RESHIPPED ORDER PRIORITY [redacted] Wrote on 8/20/2015 2:46:40 PM : This package was lost need to reship [redacted] changed Order status to Shipped 7/29/2015 3:53:21 PM Tracking# [redacted] The details of this matter are as follows:Complaint Involves:Selling Practices Customer’s Statement of the Problem:Mu husband placed an online order with toolpartspro.com ( a wholly owned subsidiary of Toolmart Inc of Vista, California - but, according to their Linked In account - is owned by Toolmart Inc at 2750 Auto Park Way #13 Escondido, CA 92029 ) on July 20th, 2015. A tracking number was emailed to us on July 29th, but it showed that the product never left the area. I called in the week of the August 10th and was told that *I* needed to call the post office and locate my product. I did so on the 17th, and was told by the post office that the item was scanned at the warehouse, but never scanned by the Post Office. It wasn't in their actual system. I sent an email on August 17th explaining what the post office said, and was then again on the 19th to ask if they received the 17th's letter. On the 20th, they finally responded saying "This package seems to have been lost by the post office, we do not have any of the switches in stock so we will reorder and reship this order as soon as the items come in." I sent another email on the 27th of August asking for an update or an anticipated time for shipment, saying it had been 38 days since I placed my order and I desperately needed the parts to finish summer projects - AND the money had been deducted from our credit card back in July. They did not reply. On September 1st I sent another email asking for a status update, and they refuse to respond. It has now been 44 days. We have no product, no response, no tracking number, and a debit from our credit card. We told them on Sept. 1 st that if they did not respond to our emails we were lodging a complaint with the Revdex.com. So here we are. We do not know how else to get them to fulfill this order.Complaint Background:Product/Service: Parts for a sawPurchase Date: 7/20/2015Problem Occurred: 8/10/2015Model: Account Number: 652293Order Number: 652293Talked to Company: 8/10/2015Talked to Company (2nd): 8/17/2015Talked to Company (3rd): 8/19/2015Name of Salesperson:[redacted] Purchase Price: $20.88Disputed Amount: $0.00 Desired Settlement: Because it has been 44 days, we have asked them for 1) the delivery of the product sent ASAP via Fed Ex or Priority mail, with a tracking number and 2) a partial or full refund. Best Wishes,[redacted] | Dispute & Information Analyst Tel: (858) [redacted]Fax: (858) [redacted]E-mail: l[redacted]@sdoc.Revdex.com.orgwww.Revdex.com.org Start With Trust Revdex.com Serving San Diego, Orange & Imperial Counties4747 Viewridge Ave #200San Diego, CA 92123-1688-- Respectfully,The Tool Parts Pro TeamSenior Part Specialist | ToolpartsPro.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and though the date of my call is incorrect (by August 20th I had called a week prior and had sent at least 2 emails) and it took several more emails to resolve this issue, and they did not receive my email saying the part was defective on Sept 13th, along with a photo - I find that this resolution would be satisfactory to me and the person who called today was kind and reasonable. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted], I have contacted the customer and resolved this issue, she initially had called on 8/20/15 us and made us aware that the package was lost and we needed to reship this we reordered this and reshipped it on 8/31/15 via priority mail, this was received by the customer and apparently it was...
damaged. This will be reshipped again and she informed me that she would be contacting you to let you know this was received.Here are the notes and tracking information on the order. [redacted] Wrote on 8/31/2015 4:42:40 PM : RESHIPPED ORDER PRIORITY [redacted] Wrote on 8/20/2015 2:46:40 PM : This package was lost need to reship [redacted] changed Order status to Shipped 7/29/2015 3:53:21 PM Tracking# [redacted] The details of this matter are as follows:Complaint Involves:Selling Practices Customer’s Statement of the Problem:Mu husband placed an online order with toolpartspro.com ( a wholly owned subsidiary of Toolmart Inc of Vista, California - but, according to their Linked In account - is owned by Toolmart Inc at 2750 Auto Park Way #13 Escondido, CA 92029 ) on July 20th, 2015. A tracking number was emailed to us on July 29th, but it showed that the product never left the area. I called in the week of the August 10th and was told that *I* needed to call the post office and locate my product. I did so on the 17th, and was told by the post office that the item was scanned at the warehouse, but never scanned by the Post Office. It wasn't in their actual system. I sent an email on August 17th explaining what the post office said, and was then again on the 19th to ask if they received the 17th's letter. On the 20th, they finally responded saying "This package seems to have been lost by the post office, we do not have any of the switches in stock so we will reorder and reship this order as soon as the items come in." I sent another email on the 27th of August asking for an update or an anticipated time for shipment, saying it had been 38 days since I placed my order and I desperately needed the parts to finish summer projects - AND the money had been deducted from our credit card back in July. They did not reply. On September 1st I sent another email asking for a status update, and they refuse to respond. It has now been 44 days. We have no product, no response, no tracking number, and a debit from our credit card. We told them on Sept. 1 st that if they did not respond to our emails we were lodging a complaint with the Revdex.com. So here we are. We do not know how else to get them to fulfill this order.Complaint Background:Product/Service: Parts for a sawPurchase Date: 7/20/2015Problem Occurred: 8/10/2015Model: Account Number: 652293Order Number: 652293Talked to Company: 8/10/2015Talked to Company (2nd): 8/17/2015Talked to Company (3rd): 8/19/2015Name of Salesperson:[redacted] Purchase Price: $20.88Disputed Amount: $0.00 Desired Settlement: Because it has been 44 days, we have asked them for 1) the delivery of the product sent ASAP via Fed Ex or Priority mail, with a tracking number and 2) a partial or full refund. Best Wishes,[redacted] | Dispute & Information Analyst Tel: (858) [redacted]Fax: (858) [redacted]E-mail: l[redacted]@sdoc.Revdex.com.orgwww.Revdex.com.org Start With Trust Revdex.com Serving San Diego, Orange & Imperial Counties4747 Viewridge Ave #200San Diego, CA 92123-1688-- Respectfully,The Tool Parts Pro TeamSenior Part Specialist | ToolpartsPro.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and though the date of my call is incorrect (by August 20th I had called a week prior and had sent at least 2 emails) and it took several more emails to resolve this issue, and they did not receive my email saying the part was defective on Sept 13th, along with a photo - I find that this resolution would be satisfactory to me and the person who called today was kind and reasonable. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]