Tool Time Rental

The contract this customer has filed about is still technically openThe customer gave her credit card number as a deposit for the rental (Not purchase) of table clothsWe hold this credit card number as deposit until the table cloths are returned to us in the same conditionIf the table cloths are not returned we must then reimburse the company we rent the table cloths from for the lost itemsThe first $charge was made because the full amount for reimbursement was not available on the cardThe second $charge was made at a later dateThe customer made contact after these charges were made claiming she thought she had purchased the table clothsThis is not the caseThe customer still owes $for the full "purchase" of the table clothsIf we do not recieve this payment in full by November 7th, we will turn the contract over to our collection agency, as per agreement on the back of her signed contractRental charges are still accruing until this matter is resolved [redacted] President of Tool Time Rentals Inc

Worst Customer Service ever...........The owner is rude and so is the manager Harry DO NOT RENT FROM THIS PLACE!!!!!!!!!!!!!!!!!!! I have been ordering from them for years under the previous manager Jason who was nice, respectful and was great at customer service, he is no longer with them and the new manager Harry does not know the meaning of the word customer service nor does the rude mean disrespectful owner I did a replica order for from a order I placed in for this year The order was not correct and the manager nor the owner would not honor previous arrangements They had to come back out to correct the order so that we received everything that we had the previous year, then they had the audacity to charge me another delivery/installation fee The best part of it all, when I placed the order they told me that my order would be towards the end of the day, they came out early so I had to rush and get someone out there to accommodate the delivery then the owner ver

The contract this customer has filed about is still technically openThe customer gave her credit card number as a deposit for the rental (Not purchase) of table clothsWe hold this credit card number as deposit until the table cloths are returned to us in the same conditionIf the table
cloths are not returned we must then reimburse the company we rent the table cloths from for the lost itemsThe first $charge was made because the full amount for reimbursement was not available on the cardThe second $charge was made at a later dateThe customer made contact after these charges were made claiming she thought she had purchased the table clothsThis is not the caseThe customer still owes $for the full "purchase" of the table clothsIf we do not recieve this payment in full by November 7th, we will turn the contract over to our collection agency, as per agreement on the back of her signed contractRental charges are still accruing until this matter is resolved
*** *** President of Tool Time Rentals Inc

The customer came into the store and placed an orderI cloned (which copies a previous order exactly) the order from the previous yearI printed out the order, we reviewed the items, made corrections to the order, and reprinted the order a second timeThe order had two 20xcanopies and one
10xcanopyWhen we arrived at the job site my workers had to wait for more than an hour for someone to show up and go over layout (which we did not charge for)A representative from their organization said they needed a third 20xcanopy instead of the 10xand that they will need sidewalls for the tentsBecause my workers would have to make a second delivery there was an additional $charge for delivery and the cost of the extra tent and sidewall addedWhen we called Michael to explain this he became irate that he would have to pay more money for something he was adding to the orderHe hung up on us multiple times and would not payHis associate Jaime called and I explained the charges to himHe was also reluctant to pay for the extra items and servicesHe did payI have copies of all the contracts with noted addendums reflecting price changesI will not be issuing any sort of refund seeing as this customer had already been issued discounted pricing for his event, and was not charged for making my laborers wait for over an hour

The customer came into the store and placed an orderI cloned (which copies a previous order exactly) the order from the previous yearI printed out the order, we reviewed the items, made corrections to the order, and reprinted the order a second timeThe order had two 20xcanopies and one
10xcanopyWhen we arrived at the job site my workers had to wait for more than an hour for someone to show up and go over layout (which we did not charge for)A representative from their organization said they needed a third 20xcanopy instead of the 10xand that they will need sidewalls for the tentsBecause my workers would have to make a second delivery there was an additional $charge for delivery and the cost of the extra tent and sidewall addedWhen we called Michael to explain this he became irate that he would have to pay more money for something he was adding to the orderHe hung up on us multiple times and would not payHis associate Jaime called and I explained the charges to himHe was also reluctant to pay for the extra items and servicesHe did payI have copies of all the contracts with noted addendums reflecting price changesI will not be issuing any sort of refund seeing as this customer had already been issued discounted pricing for his event, and was not charged for making my laborers wait for over an hour

The contract this customer has filed about is still technically open. The customer gave her credit card number as a deposit for the rental (Not purchase) of 10 table cloths. We hold this credit card number as deposit until the table cloths are returned to us in the same condition. If the table...

cloths are not returned we must then reimburse the company we rent the table cloths from for the lost items. The first $50 charge was made because the full amount for reimbursement was not available on the card. The second $50 charge was made at a later date. The customer made contact after these charges were made claiming she thought she had purchased the table cloths. This is not the case. The customer still owes $150 for the full "purchase" of the table cloths. If we do not recieve this payment in full by November 7th, 2015 we will turn the contract over to our collection agency, as per agreement on the back of her signed contract. Rental charges are still accruing until this matter is resolved.
[redacted] President of Tool Time Rentals Inc.