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Top Auto Repair

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Top Auto Repair Reviews (1)

Review: took my car to have the check engine like problem repaired.as soon as I left the shop the light went back on.

took my car to top auto to have the check engine light problem fixed on 4-13-13. was told that the problem was a oxigen sensor that needed to be replaced and that he would need to perform fuel injection service and that will solve the problem.the sales person said that it would take a few hours to fix..went back for the car and the check engine light was off and everything seem fine. drove off from shop for about one mile and light went back on..I called the shop and advise him that I was turning around and bringing my car back to shop. when I got there I spoke with the same sales person and he told me that I would have to leave the car over night cause shop was about to close. the next day I called him and he stated that he couldnt find the problem,so he keep the car another day. when I called him he told me that if I came and pick up the car right now that the check engine light was off and it was ready to take to the smog place.I went to pick up car and took it straight to the test only shop. well the check engine light was back on and now 5 codes came up.and when I took it to top

auto on 4-13-13 there was only one code .I went back to top auto and spoke to the same person and told him I wanted my money back cause he didnt fix the problem and he said no that he spent to much time on my car,I told him that I payed him to fix the check engine light so that it could pass the test only,and was told by him that he would fix the problem so it would pass..well he didnt fix the problem the lights still on.

I dont knnow the name of the person at top auto.

I payed top auto $288.77 on my debit card

invoice number 000006553

part number

2sdis oxigen sensor-s

rr7122 f.icleaner-n

Desired Settlement: I WOULD LIKE A REFUND FOR THE FULL AMOUNT I PAYED TO TOP AUTO

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted]

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@live.com

When Mr. [redacted]'s car was brought in to Top Auto Repair the check engine light was on. Technician performed a mile check engine light diagnosis and the computer retrived the following codes: P0131 R upstream 02Sensor 1/1 stays at center, V ave 452ms won't chance in voltage. Recommended to replace oxygen sensor on bank 1 sensor 1 and fuel injection service due to miles. The second time the car came to the shop after the sensors were replaced, technician performed a diagnosis again and now the computer retrieved the following errors: P0172 right bank fuel system too rich, scoped oxygen sensor on bank 1S1 ave 26ms 114ms -856mv 02 responding but bank 1 long fuel trim %-25. Further inspection was performed and found low compression on all cylinders on bank1 ave 120psi, bank 2 cylinders ave 155 psi causing a rich condition, also scanned map sensor and found high glinches under load. Technician recommended to check timing belt marks and replace map sensor.

Consumer's Final Response

Responding back to the response on my complaint with top auto repair I would like a full refund I took my car to top auto to fix the check engine light problem so I can get the smog done on my car so it will pass the test it was fixed and would pass the smog it didnt pas the smog test and the light is till on Therefore it never got fixed and I payed you for not doing the job right I want a full refund

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Description: Auto Repair & Service

Address: 2916 Northgate Blvd # A, Sacramento, California, United States, 95833

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