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Top Auto Sales Reviews (1)

I purchase a car from TOPS auto sell and he scammed us. My son could not get the car home because the car needs transmission. He lied to us. On April 7, 2014 my son and I went to pick-up his car. We provided the car dealership with required documents such as proof of insurance, license, and a 30-day temporary marker receipt. ** the owner, told my sister, my brother, my sister, my husband and our son [redacted] that the car was good. He said the only things that it may need is a new Battery. He told us this over and over. We took the car to one of his mechanic to have the car checked out. Once he checked it out...the car needed new battery like the ** said (owner). The mechanic told us that it needed oil change, wipers, 2 belts and our charge was 450.00. This is expected- We brought the car as is. The car is a 2002 Chrysler Concorde vehicle. The problem is that my son could not get the car home because of the transmission. We broke down, and had to get the car tolled to my home in [redacted]. My son lives in [redacted]. We tried to make contact with ** many of times, and he never return our phones call. We have left so many message.Tops auto sell scammed us and had us believing that his mechanic had check the car. "He said this is why I tell you the car is good other than little minor things." We had those little minor things, and we had it done. My son had to get the car towed back to Tops. He communicate once he saw the car back on his lot. He said that we brought the car as is and the Buyers Rights/ that was sign protect him. We asked him to return our money back. He said "NO". He said I need to have this confirm. So he took it back to the mechanic and he said that the car needed a transmission. The mechanic call us and inform us. He said that once the transmission get hot it stops working. It was at this moment that the car dealership owner stop all communication, and refused to take our call. As it stands the car he towed to his mechanic is still at the mechanic. A letter was composed after driving to the car lot often and could never catch him. We asked him to respond back today about how this situation can be settle. Up to today he still has not respond. In the letter we explain that there are two laws on the books that will protect buyers in certain situation. We thought that this would confirm with him that the Buyers Right-no warranty does not means that you can treat people this way-WHEN THEY TAKE THE CAR OFF THE LOT AND CAN NOT MAKE IT HOME. WE EXPLAIN THAT A PERSON TAKING A CAR OFF THE LOT NEEDS TO BE IN DRIVING CONDITION. We would just like to have our money back....or fix the transmission. The sell of the car 4,800,00 or a little more. The down payment was 1200.00 and we paid 250.00 first car payment. The tags and everything was close to 300.00 or a little less. He claim that his copier was not working after he made copy of my son's license know he said that he does not charge taxes...but I do not have the paper work that my son sign other than buyers right, receipt for down payments and receipt for car payment. He refuse to give us the other paper work we sign.Desired SettlementWe would like our money back for down payments, plates and other fees. My son lives in [redacted] and he said that he does not charges taxes and we should not worry about it. Down payment- 1200.00. Car payment 250.00. Towing fees 60.00, 450.00 for the little repairs. This is what the mechanic charged us. If the mechanic had drove that car, as part of checking the car the first time he had it..he would have been able to see that when the transmission heats up it stops. But he lied also because we asked him did he drive the car and he said yes.

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Description: Used Car Dealerships

Address: 7450 Northrop Dr, Riverside, California, United States, 92508-5002

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