Top Banana Restoration Parts

Subject: Complaint [redacted] response [redacted] , We do not believe in rewarding negative behavior We do not believe in succumbing to threats from irrational people This customer is the strangest individual I've had to deal with in my decades of customer service He ordered parts for a Volkswagen Rabbit and decided against repairing his vehicle and so wanted to return the parts to us He was told that he could return the parts to us and we'd refund the price he paid for the parts, but that we could not refund the shipping costs or pay for the cost of return shipping This customer told us that the parts arrived to him damaged and demanded that we refund his money We asked for photographic proof of the damage and this customer responded with photos of parts that were not damaged We explained to him that he had not provided proof of any damage, so he'd have to return the parts at his own cost pending inspection after they were received back That's about the time this customer became belligerent and abusive toward our staff We didn't hear from this customer for more than months When he contacted us again he was speaking to a different representative that did not have prior knowledge of his previous attempt to return the parts He simply told the representative that he had purchased parts from us that arrived damaged The order was looked up and it was discovered that the order was more than months old and he was told that if parts were damaged in transit, months was too long to wait to report it, and that we couldn't help him with a damage claim He then emailed a story about having to move in with his parents because they were sick and he really needed the money, asking us to please refund the money He was told again that we couldn't refund the money, but that if he sent the parts back to us we'd give him a refund for the price paid for the parts He was told that we would not pay for the return shipping or refund the original shipping costs ($28.77) He responded with many belligerent phone calls and many nasty emails He was told point blank to not contact us again

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was a response but no offer made to resolve the issueI have never once spoken or emailed with this " [redacted] " who said I'm the strangest customer she has ever dealt withThe only two customer representitives I dealt with were [redacted] and ***I spoke with [redacted] on the phone when I first contactedThat's when I was asked for photographic proof of damage to the parts in order for them to make the returnThat was not because I wanted my shipping costs returned to meThat was so they would even accept a return in the first placeWhich they never said they would doThe furthest he went was saying the pictures I sent him were all the same part and to give him the part number so I could return that oneI sent him pictures showing bends, dents, scraped primer, and even no primer at allSo some parts were black and some were just raw metalHow could only one part change from black to silver? I never opted out of fixing my car with the partsI was unable to use the parts as they were damagedI had never become belligerent or threatened anyone via phone or emailThe closest I came to a threat was saying if my problem wasn't resolved that I would go to the Revdex.comI never place any nasty callsIn fact the second time I tried to return the parts months later, I never made any callsAll contact was through emailAnd I never was given the chance to return them as " [redacted] " claims I did and didn't because I wanted to fight about shipping costsI would've taken that deal any dayNot to mention my parents are not sick and I never made that claimThe reply I received from " [redacted] " is what I've experienced this whole time, a run-aroundI still wish for a full refund and this to be resolved Regards, [redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was a response but no offer made to resolve the issue. I have never once spoken or emailed with this "[redacted]" who said I'm the strangest customer she has ever dealt with. The only two customer representitives I dealt with were [redacted] and [redacted]. I spoke with [redacted] on the phone when I first contacted. That's when I was asked for photographic proof of damage to the parts in order for them to make the return. That was not because I wanted my shipping costs returned to me. That was so they would even accept a return in the first place. Which they never said they would do. The furthest he went was saying the pictures I sent him were all the same part and to give him the part number so I could return that one. I sent him 22 pictures showing bends, dents, scraped primer, and even no primer at all. So some parts were black and some were just raw metal. How could only one part change from black to silver? I never opted out of fixing my car with the parts. I was unable to use the parts as they were damaged. I had never become belligerent or threatened anyone via phone or email. The closest I came to a threat was saying if my problem wasn't resolved that I would go to the Revdex.com. I never place any nasty calls. In fact the second time I tried to return the parts 6 months later, I never made any calls. All contact was through email. And I never was given the chance to return them as "[redacted]" claims I did and didn't because I wanted to fight about shipping costs. I would've taken that deal any day. Not to mention my parents are not sick and I never made that claim. The reply I received from "[redacted]" is what I've experienced this whole time, a run-around. I still wish for a full refund and this to be resolved. 
Regards,
[redacted]

Subject: Complaint [redacted] response
[redacted],
We do not believe in rewarding negative behavior.  We do not believe in succumbing to threats from irrational people.  This customer is the strangest individual I've had to deal with in my decades of customer service.  He ordered parts...

for a 1979 Volkswagen Rabbit and decided against repairing his vehicle and so wanted to return the parts to us.  He was told that he could return the parts to us and we'd refund the price he paid for the parts, but that we could not refund the shipping costs or pay for the cost of return shipping.  This customer told us that the parts arrived to him damaged and demanded that we refund his money.  We asked for photographic proof of the damage and this customer responded with photos of parts that were not damaged.  We explained to him that he had not provided proof of any damage, so he'd have to return the parts at his own cost pending inspection after they were received back.  That's about the time this customer became belligerent and abusive toward our staff.
We didn't hear from this customer for more than 6 months.  When he contacted us again he was speaking to a different representative that did not have prior knowledge of his previous attempt to return the parts.  He simply told the representative that he had purchased parts from us that arrived damaged.  The order was looked up and it was discovered that the order was more than 6 months old and he was told that if parts were damaged in transit, 6 months was too long to wait to report it, and that we couldn't help him with a damage claim.  He then emailed a story about having to move in with his parents because they were sick and he really needed the money, asking us to please refund the money.  He was told again that we couldn't refund the money, but that if he sent the parts back to us we'd give him a refund for the price paid for the parts.  He was told that we would not pay for the return shipping or refund the original shipping costs ($28.77).  He responded with many belligerent phone calls and many nasty emails.  He was told point blank to not contact us again.

Review: I ordered and received $438.26 in parts from top banana parts. Online it seemed like a great company providing quality parts at a good price. Oh how I was wrong. I received the parts and found that there was not one morsel of bubble wrap and any packing to provide protection. As you could imagine all of the parts were damaged. Not only were they damaged but half of the parts were not primed although they said they will be. I contacted them through email in a timely fashion and provided pictures of the damages and stated that I would like a refund. I was in contact with a fellow named [redacted]. He was quite rude and he did not resolve the matter. The date was 7/24/13. I now have contacted them again in January of 2014. I spoke with someone named [redacted] who come to find out is also rude. Although there are no policies on their website saying they don't accept returns after a certain point, [redacted] has told me they won't accept the return and not to contact them again. All I want is a refund. I will never do business with this company again and I would suggest the same to others.Desired Settlement: I wish to get a full refund.

Business

Response:

Subject: Complaint [redacted] response

[redacted],

We do not believe in rewarding negative behavior. We do not believe in succumbing to threats from irrational people. This customer is the strangest individual I've had to deal with in my decades of customer service. He ordered parts for a 1979 Volkswagen Rabbit and decided against repairing his vehicle and so wanted to return the parts to us. He was told that he could return the parts to us and we'd refund the price he paid for the parts, but that we could not refund the shipping costs or pay for the cost of return shipping. This customer told us that the parts arrived to him damaged and demanded that we refund his money. We asked for photographic proof of the damage and this customer responded with photos of parts that were not damaged. We explained to him that he had not provided proof of any damage, so he'd have to return the parts at his own cost pending inspection after they were received back. That's about the time this customer became belligerent and abusive toward our staff.

We didn't hear from this customer for more than 6 months. When he contacted us again he was speaking to a different representative that did not have prior knowledge of his previous attempt to return the parts. He simply told the representative that he had purchased parts from us that arrived damaged. The order was looked up and it was discovered that the order was more than 6 months old and he was told that if parts were damaged in transit, 6 months was too long to wait to report it, and that we couldn't help him with a damage claim. He then emailed a story about having to move in with his parents because they were sick and he really needed the money, asking us to please refund the money. He was told again that we couldn't refund the money, but that if he sent the parts back to us we'd give him a refund for the price paid for the parts. He was told that we would not pay for the return shipping or refund the original shipping costs ($28.77). He responded with many belligerent phone calls and many nasty emails. He was told point blank to not contact us again.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was a response but no offer made to resolve the issue. I have never once spoken or emailed with this "[redacted]" who said I'm the strangest customer she has ever dealt with. The only two customer representitives I dealt with were [redacted] and [redacted]. I spoke with [redacted] on the phone when I first contacted. That's when I was asked for photographic proof of damage to the parts in order for them to make the return. That was not because I wanted my shipping costs returned to me. That was so they would even accept a return in the first place. Which they never said they would do. The furthest he went was saying the pictures I sent him were all the same part and to give him the part number so I could return that one. I sent him 22 pictures showing bends, dents, scraped primer, and even no primer at all. So some parts were black and some were just raw metal. How could only one part change from black to silver? I never opted out of fixing my car with the parts. I was unable to use the parts as they were damaged. I had never become belligerent or threatened anyone via phone or email. The closest I came to a threat was saying if my problem wasn't resolved that I would go to the Revdex.com. I never place any nasty calls. In fact the second time I tried to return the parts 6 months later, I never made any calls. All contact was through email. And I never was given the chance to return them as "[redacted]" claims I did and didn't because I wanted to fight about shipping costs. I would've taken that deal any day. Not to mention my parents are not sick and I never made that claim. The reply I received from "[redacted]" is what I've experienced this whole time, a run-around. I still wish for a full refund and this to be resolved.

Regards,

Review: Placed an order with this company on 3-25-14; at the end of the day on the 26th my order still said it was processing. I called to get an ETA on my order but was send to a voice mail. I then called two or three more times later in the day and still received no answer (messages left with every call). On the 27th I called off and on through the day with no luck having someone answer the phones. I then sent in two emails, one to customer service and one to the parts help desk and have received no response. Today is the 28th I have made one phone call to then and did not receive an answer.Desired Settlement: I would like to speak to someone at this company and have my order shipped out as fast as they can.

Business

Response:

This customer took delivery of his completed order on 4/2/14.

Consumer

Response:

I still was not able to talk to anyone from this company. Their phone number went to a voice mail every time and I never received a call back. I did get to email someone a few times to get this problem solved. I did receive my order after getting the wrong tracking code sent to me. Over all I was not happy with the service that this company provided.

Regards,[redacted]