The countertops were fabricated and installed in Febof They are years old this monthI concur with the description of the damaged areaIn our experience the only way a laminate countertop suffers this type of damage is from moisture such as water spilling/leaking repeatedly from a sink, steam from a dishwasher, a spill from a coffee maker that continually overflowsThe location of the damaged area is above the dishwasher on the left sideWith the length of time these tops have been installed, we at Top Designs feel we have no responsibility in what has happened to the [redacted] s countertopThe type of damage and the location indicates that at some point recently the countertops were subjected to steam from the dishwasherHowever, we offered to remove, remake, and reinstall a new countertop as long as they were willing to do the plumbing and split the cost with usThis was not acceptableWe were told we needed to remove, remake, and reinstall at no charge or refund the cost of the entire job which includes tops other than the one being discussedWe said noWe then offered to make a new countertop at no charge as long as they did the removal and installation this would cause them to be without a top for several daysThis was not acceptableAgain, the tops have been installed for nearly years with no issues, Top Designs will repair, rework, or replace any top that was manufactured wrongThis is not the case with the [redacted] top, we feel we went above and beyond by offering to spit the cost with themThe damage is unfortunate but not caused by usWe have attached a picture showing that in fact the dishwasher was not installed prior to or at the time of installation Thank you, Dean T [redacted]
I am rejecting this response because:The dishwasher was slated for that spot. We believe that the issue occurred due to a mis-measurement the company did when making the countertop. See attached picture to this email showing the top of the counter that they needed to change on site.At the time the company replied to us, they did not know if they have the original counter top available and wanted to cut the top and make a seam. It would be acceptable to us for the company to come out, remove the top of that section from the pantry to the stove, remove the sink and remake the top and reattaching the sink to it. We would be will to share the cost as long as it is done at the original sq. ft. price as we have no way of knowing how much they would charge us now. The counter would need to be seamless again and I will reinstall the plumbing.Regards, [redacted]
The countertops were fabricated and installed in Febof They are years old this monthI concur with the description of the damaged areaIn our experience the only way a laminate countertop suffers this type of damage is from moisture such as water spilling/leaking repeatedly from a sink, steam from a dishwasher, a spill from a coffee maker that continually overflowsThe location of the damaged area is above the dishwasher on the left sideWith the length of time these tops have been installed, we at Top Designs feel we have no responsibility in what has happened to the [redacted] s countertopThe type of damage and the location indicates that at some point recently the countertops were subjected to steam from the dishwasherHowever, we offered to remove, remake, and reinstall a new countertop as long as they were willing to do the plumbing and split the cost with usThis was not acceptableWe were told we needed to remove, remake, and reinstall at no charge or refund the cost of the entire job which includes tops other than the one being discussedWe said noWe then offered to make a new countertop at no charge as long as they did the removal and installation this would cause them to be without a top for several daysThis was not acceptableAgain, the tops have been installed for nearly years with no issues, Top Designs will repair, rework, or replace any top that was manufactured wrongThis is not the case with the [redacted] top, we feel we went above and beyond by offering to spit the cost with themThe damage is unfortunate but not caused by usWe have attached a picture showing that in fact the dishwasher was not installed prior to or at the time of installation Thank you, Dean T [redacted]
I am rejecting this response because:The dishwasher was slated for that spot. We believe that the issue occurred due to a mis-measurement the company did when making the countertop. See attached picture to this email showing the top of the counter that they needed to change on site.At the time the company replied to us, they did not know if they have the original counter top available and wanted to cut the top and make a seam. It would be acceptable to us for the company to come out, remove the top of that section from the pantry to the stove, remove the sink and remake the top and reattaching the sink to it. We would be will to share the cost as long as it is done at the original sq. ft. price as we have no way of knowing how much they would charge us now. The counter would need to be seamless again and I will reinstall the plumbing.Regards, [redacted]