Top Drawer Office Furnishings

I am rejecting this response because: My issue in this complaint is the $ I paid to have AAA diagnose and repair my electricsl services Which clearly did not happen As an initial courtesy, in the effort to help resolve this issue, I complied with your request and faxed a copy of the invoice for the completed work done by another electricianThe invoice was only altered to remove the electrician's name, which is fair given they are competitorsUltimately the work done by another company is not in question and irrelevant While I have done all I can to seek a fair resolution, this is once again an attempt to delay the resolution process and deflect from AAA's responsibility

Thank you for responding to my phone call regarding this complaintWe are actively pursuing a resolve for this matterIn order to proceed we would like to have an unaltered copy of the other electrician invoice to actually verify credibilityYour cooperation would be greatly appreciated [redacted] , Admin AssistantAccounts PayableAAA Electrical Services, Inc

Dear *** *** Thank you for taking the time to communicate to us why our services did not meet your expectationsWe have every desire to address your needs and provide the best solution available to resolve your issue as soon as possibleIt has been brought to my attention that you never
received the estimate that was promised to youI looked into this matter further and we completely dropped the ball on our end and there is no excuse for itLack of communication between my technician and the office was the cause of your dissatisfaction and will not go without being addressedI will be in contact with you in the coming days to make our best attempt in regaining your confidence in our companyIn addition, we will be refunding the entire dispatch fee of $and further evaluate how we can prevent this problem from occurring again in the futurePlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we highly appreciate your feedback as it will assist us in becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt’s my goal to retain you as a satisfied customer and will hope to serve you again in the futureThank you, *** *** Office Manager, *** *** *** *** * ***

I am rejecting this response because:  My issue in this complaint is the $659.96  I paid to have AAA diagnose and repair my electricsl services.  Which clearly did not happen.  As an initial courtesy,  in the effort to help resolve this issue,  I complied with your request and faxed a copy of the invoice for the completed work done by another electrician. The invoice was only altered to remove the electrician's name, which is fair given they are competitors. Ultimately the work done by another company is not in question and irrelevant.  While I have done all I can to seek a fair resolution, this is once again an attempt to delay the resolution process and deflect from AAA's responsibility.

Ms. [redacted] has bombarded our office with many phone calls regarding her wish to “get her money back”. In her statement she admits that she agreed to the $166.00 emergency dispatch fee. A copy of her signed invoice for the dispatch fee is attached. Our customer service representatives are not...

electricians; consequently they do not, and are instructed not to, quote pricing over the phone. Customers calling in are told that when the technician arrives he will address their concerns, go over their options and offer them a straight forward price in writing. They are also told that prior to doing any work they will know the exact cost of the job - all they have to do is authorize him to do the work and he can start same day. And they are told that we do not work by the hour but by the job so no matter how long it takes us, or if we has to get parts, it is on us - not them. When our technician arrived at Ms. [redacted]s father’s condo, the father said that he wanted the panel replaced. When the technician asked him why his reply was that it was old and parts would be hard to find. The technician offered an evaluation/diagnostic that would allow him to track down the problem and perform minor repair. The father, upon hearing the diagnostic fee became very hostile, abusive and rude; he tore up our card and told our technician to get the ----- out of his house. Ms. [redacted] was present during the confrontation. She has called out office many times demanding her money back. She agreed to the dispatch on the phone and also signed for it at the job site. She and her father have stated that they had the work done for $150.00 - if that is so it could not have been by a licensed electrician nor for that price anything but the possible tightening of wires, etc. We would like to see receipts as proof of the service and what service was actually provided.

Thank you for responding to my phone call regarding this complaint. We are actively pursuing a resolve for this matter. In order to proceed we would like to have an unaltered copy of the other electrician invoice to actually verify credibility. Your cooperation would be greatly...

appreciated. [redacted], Admin AssistantAccounts PayableAAA Electrical Services, Inc.