Top Furniture, Inc.

I purchased furniture on June 10 to be delivered on June 18. I was called on June 17 stating that they could not find our item. They ordered a replacement, and it took over a month to get in. Once we got it, it was damaged. The owner, Donna G***, states they will not refund or allow a return, stating that the damage occurred outside the store. The box had taped holes. How was that done outside the store? I have pictures of the damages and the damaged box. The customer service is the worst I've ever dealt with. We were even willing to work with taking a discount and keeping the chair; they were not willing to work with us.