Top Hair Plus Beauty Supply

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This individual made contact with Virginia Gift Brands on 05/17/2016. Photos were sent to our Customer Service inbox. On 05/18/2016 internal review began on this claim. The candle had never been burned and discoloration was the concern expressed from this individual. The visual appearance of...

Woodwick candles can change depending on its environment, direct sunlight or in-store lighting in particular. A change in color has zero impact on the fragrancing or burn characteristics of the candle. Since this individual is not a customer of Virginia Gift Brands subject to our return policy but a consumer that had not to our knowledge attempted a return within policy from the location where the candle was purchased, we offered to replace the candle if the customer returned the candle to Virginia Gift Brands. Customer Service discussed this with the customer on 05/23/2016 and confirmed the customers understanding of what needed to be done for a replacement code to be provided. To our knowledge, this candle has never been returned and therefore a code has never been issued. We remain willing to resolve this matter with the customer by issuing a replacement code if they can provide tracking information for the returned candle. Thank you!