Top-Line Furniture Corp

Initial Business Response / [redacted] (1000, 6, 2015/09/29) */ Contact Name and Title: Daisy [redacted] / Supervisor Contact Phone: XXXXXXXXXX Contact Email: [redacted] @topline-furniture.com We have contacted HSN and we have approved a full refund for the customerCall tags have also been issued for the return of the bed at no cost to the customerUPS should go within 24~48hrs to pick up the merchandise but credit has already been submittedCustomer requested for refund but replacement cannot be sent as refund was givenIf any other concerns please kindly help to notifyThank you and we apologize for the inconvenience this has caused and also on the delayed reply Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would prefer to have my funds returned instead of exchange of new bedThe entire experience has been extremely awful and I don't want to take a chance on the new bed not being the correct size after hours of putting it togetherI rather purchase my bed locally in case there are any issuesIf I had not filed a complaint with Revdex.com and FTC, this company would have continue ignoring my calls and emails regarding this matterNEVER, would I order anything again from this company or HSN!!!! Extremely unsatisfied customer

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: Daisy [redacted] / Supervisor
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@topline-furniture.com
We have contacted HSN and we have approved a full refund for the customer. Call tags have also been issued for the return...

of the bed at no cost to the customer. UPS should go within 24~48hrs to pick up the merchandise but credit has already been submitted. Customer requested for refund but replacement cannot be sent as refund was given. If any other concerns please kindly help to notify. Thank you and we apologize for the inconvenience this has caused and also on the delayed reply.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would prefer to have my funds returned instead of exchange of new bed. The entire experience has been extremely awful and I don't want to take a chance on the new bed not being the correct size after hours of putting it together. I rather purchase my bed locally in case there are any issues. If I had not filed a complaint with Revdex.com and FTC, this company would have continue ignoring my calls and emails regarding this matter. NEVER, would I order anything again from this company or HSN!!!! Extremely unsatisfied customer.